How to manage the property of residential quarters well

1, Zushang has been. This is the concrete application of the "customer first" service concept in the special industry of property management. 2, the taste is advanced. The so-called high taste means that the concept should be advanced, constantly accept new things, keep pace with the times, update ideas, be brave in pursuing fashion and trends, give the owners a refreshing feeling in fashion concept and service concept, and create high-style and high-grade artistic enjoyment in lifestyle and living concept while providing daily professional services for the owners. 3. Pragmatic and meticulous. There are many kinds of property services, and the quality of their services is often visible, tangible and audible. There must be no hypocrisy or deception. 4. Be eloquent. This is determined by the characteristics of property services. Because, dealing with people all day, property services should not only learn to do, but also learn to speak and often communicate with people on related matters. 5, anxious people are anxious. Property management enterprises should think more from the standpoint of the owners, combine warm service, caring service with active service and timely service, so as to meet the urgent needs of the owners and help them solve their actual needs, thus narrowing the distance between enterprises and owners. 6. Be honest and trustworthy. Is to seriously abide by and perform the property service contract, so that words and deeds are consistent, quality is emphasized, and integrity is maintained. 7. Safety comes first. Safety is an important symbol of the progress of contemporary social civilization, which is related to the safety of thousands of owners in Qian Qian and affects their hearts. It has also become the first choice for owners and the biggest challenge for property management companies. 8, warm tips. Warm reminder is generally not the specific service content of property management contract, but the concrete application of people-oriented concept in property service. It is a value-added service with great humanization and human touch, and it is the concept innovation and value creation in property service. 9. Work together. Property management enterprises have complex specialties, many posts and scattered personnel. To achieve customer satisfaction, it is necessary to mobilize the enthusiasm of all employees, give full play to their strengths, do their best, and work together with Qi Xin to do their own thing and take care of every post. In fact, the key to the rise and fall of property management enterprises lies in team spirit. 10, the major should be specialized. Property services seem simple, because there are no special technical requirements, which makes people mistakenly think that there are no professional requirements. In fact, modern property management is different from the traditional patrol sweeping the floor and standing guard mending, but a profession with different requirements, including modern comprehensive knowledge, social experience and professional skills. 1 1, keep people in mind. Property management is a labor-intensive enterprise. There are many migrant workers and migrant workers among the workers, and their educational level is much lower. In particular, they have not received systematic professional ethics education and skills training, and it is difficult to form a professional ethics concept of combining righteousness and interests and taking enterprises as their home. Therefore, the mobility is particularly large, and sometimes they even leave like herders. 12, soldiers salute in front. Property management is faced with thousands of families, and we can't choose what kind of people, polite, impolite and ideological and moral. (Go to 12 service concept)