How should the property project manager handle all aspects of the relationship?

First, understand employees and make good use of their strengths.

"The staff of the Property Management Office is not necessarily the collection of all outstanding talents, but it can be the integration of employees' advantages". This sentence has a profound influence on the author. Every employee has advantages and disadvantages. As project managers, we must know our employees and make use of their advantages. When I first became a "leader", I complained about the low quality of employees and failed to meet the post requirements. At that time, a superior told me a sentence that I still remember: "If all your employees are excellent, what should I make you care about?" ! ".So, as a project manager, don't complain about your employees blindly, because doing so can only explain one problem: employees are" explosive "and you may not be much better.

Second, care about employees and reciprocate.

Without satisfied employees, there is no satisfied boss. Especially in the property management industry of "100- 1=0", even if an employee takes up his post with emotion, it may bring immeasurable losses to the whole property management office. Therefore, on the basis of adhering to the principles and systems, the author is very concerned about the lives of employees.

I remember one day in September, 2002, Li Bo, the caretaker of Jintian Jiayuan, suddenly caught a bad cold, and his throat was red and swollen, making it difficult to speak. I took the administrator to visit me as soon as I knew, and helped him to register in the hospital and get the medicine. After seeing the doctor, I escorted him back to fdcew.com's dormitory. Li Bo returned to the dormitory, and we moved a big bag of fruit to his bed. He was moved to tears from the corner of his eyes, and his voice choked and he could not speak. In the afternoon, his condition improved slightly and he was going to work the night shift. No matter how I tried to persuade him, he insisted. Although this is a very common thing, it is a blend of heart and heart, and this true feeling has been transformed into a kind of motivation, which is endless in the future work.

The author advocates "standardized management and family service" in the management office, which also includes services for employees. There is only one purpose to do this-to reciprocate a peach, so that employees can turn their concern for the project manager and the management office into providing quality services for the owners, because the work of the management office is reflected by every post and employee after all.

Handle the relationship with the owner well

Carrying out family service under the premise of ensuring standardized management is also an effective way to handle the relationship with the owners.

Uncle Tu and his wife who live in the community are over 80 years old, and their children are not around. After I know it, I often take the initiative to care about helping their lives. When the old man is ill, he will be sent to the hospital. If he knows nothing, he will take the initiative. To this end, the old man often said to his son in Japan on the phone: "Don't worry about your work. There is property management at home. I'll go to them if I need anything ... "Later, Uncle Tu's son came back from Japan to express his gratitude to the management office, held my hand and said emotionally," Yang Jingli, I'll give you my parents! " At this time, I saw the trust in the eyes of the other party, which is a kind of trust of the owner in property management services.