Summary of probation period of property front desk

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Summary of probation period of property front desk: 1 I officially worked at the front desk of customer service department in 20xx month. The probation period is three months, and the time has passed silently in the blink of an eye. The probation period is coming to an end. Looking back on the past three months, I can't help feeling a lot ... It was a precious experience in my life and left me with beautiful memories. Although there was no vigorous victory, it also experienced some extraordinary tests and tempering.

During this period of work and study, I have a relatively complete understanding of the same party circle; I have a clear understanding of the company's development process and management, as well as personal responsibilities. In the process of getting familiar with my work, I gradually understand the spirit of "dedication, exploration and transcendence" in the circle of Tongfang, and unite and cooperate, pioneering and innovating, which has added new vitality to the steady development of the circle of Tongfang. Under the careful care and guidance of leaders and colleagues, I have made some progress in all aspects through my unremitting efforts. Now I will make the following report on my work and study.

My work is mainly administrative management, expense management, material management and some daily work in the office. At work, I try my best to do my job well and improve work efficiency and quality. Because I have no work experience, I often have problems at the beginning. Thanks to the enthusiastic help of leaders and colleagues, I found the shortcomings in my work in time and corrected them seriously.

I constantly summed up the experience and lessons in my work, and later became familiar with my daily work, and submitted various statements in time, thus achieving "active" work. After I went to Beijing for training in mid-April, I got a deeper understanding of my work, especially some details in my work, as well as issues raised by leaders and colleagues for discussion, and I also got a clear understanding. I need unity and cooperation among my colleagues in my work, which is very important and the deepest influence my colleagues have given me since I joined the company.

Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs the spirit of "transcendence". I believe our work will get better and better through hard work.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I would like to contribute all my strength to the vigorous development of the same circle of people.

Summary of the probation period of the property front desk: 2 years have passed quickly, and the Spring Festival is coming soon. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's sum up our work in 20xx.

First, the basic content of the front desk work

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. I started working as a receptionist in 20xx, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work

Before working in xx enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, and foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

Summary of probation period of property front desk. 3 The probation period ends. Generally speaking, this probation period really gave me a lot of experience and insights. From campus to work, feelings have become different and requirements are different. Everything is changing, and I'm making progress with the close combat at work. Although my present job is not excellent, I believe I will gain more in my future work.

Now, in view of my work in this probation period, I have made a simple summary of my work, hoping to understand my own situation from the summary, better correct my own problems and improve my personal ability! My self-summary is as follows:

I. My work situation

As a newcomer, my work is actually quite bad. As front desk clerks, we are not only responsible for receiving visitors and telephone information, but also for sorting out everything in the company. This tedious and heavy work put a lot of pressure on me at first. Even at the beginning, I was always forgetful when I was doing my own work, which didn't give the leader less trouble.

But with the progress of my work, I gradually got used to it at work. Not only did I know many colleagues and leaders, but I also learned about the layout of my work and my own workflow. But in many places, we still need the guidance of leaders to complete the task, and we have been taken care of by leaders in all aspects.

As far as the current situation is concerned, under the leadership and training of the leaders, I have basically been able to successfully complete these tasks. At work, I can also take the initiative to judge some things and manage employees in an orderly way. Although there are still many places to learn, I am confident that I can gain more!

Second, personal shortcomings.

First of all, my lack of experience is overwhelming. I have only experienced the probation period and I am very inadequate in my work! Many jobs and tasks still need to rely on the guidance of leaders, and gradually get familiar with the work in the future. This is actually not good. In the future work, I want to learn the knowledge of work more actively, complete the task better, and thus complete this job better.

Three. Concluding remarks

Three months is long and short, but if I want to be a truly qualified clerk, I need to develop and progress in all aspects! I hope I can set goals and plans for my work, so that the future will be smoother and smoother! I also hope that I can continue to work hard and really adapt to the clerical work of xxx company!

Summary of probation period of property front desk. First of all, thank you for giving me the opportunity to work, grow and study in a property management company. During the one-month probation period, my main job is to be familiar with the environment, personnel and institutional processes. Through learning, I am familiar with the whole operation process of the company's projects. At work, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, and at the same time actively sharing worries for the leaders and giving good ideas; Ask colleagues modestly for questions you don't understand about the project, and constantly improve and enrich yourself. I hope I can integrate into my work as soon as possible and make greater contributions to the company. With the help of company leaders, all employees have been working for 1 month, and the work report during this period is as follows:

A, fully familiar with the company, project personnel environment, system process, perception of corporate culture.

When I joined the company, all employees in the company, under the leadership of the boss, were full of enthusiasm and enterprising, showing a vigorous corporate atmosphere. Encouraged by this good corporate culture, I quickly put myself into my work.

Second, correct mistakes and put forward reasonable suggestions.

Due to various reasons in the early stage, the work of the property management service center is relatively backward, especially in engineering maintenance. Through efforts to deal with them one by one, fully investigate and study, and scientifically and reasonably implement various matters explained by company leaders; Reasonably combine the property management characteristics of farmers' resettlement houses; On the premise of referring to the operating rules of the same industry, the property management of this project has been adjusted.

Third, standardize the management system and improve the project execution.

After taking over a project, we will talk to the employees of the department one by one to enhance understanding, and use regular meetings and temporary meetings for training, including national, provincial and municipal standards such as property management regulations, decoration, building quality standards and quality warranty period. Find problems and hidden dangers in the work, explain and learn to eliminate them in time, and improve and establish some rules and regulations on the basis of making good use of the original system:

1, decoration detection system;

2, the security department weekly service execution system;

3, cleaning service workflow allocation scheme;

After preliminary standardization and adjustment, every employee truly takes responsibility to people and rewards and punishments to people; Conduct regular training and assessment to effectively improve the professional service knowledge and skills of employees. At present, the service consciousness and customer service ability of the project staff have made great progress. After more than a month's work, although some achievements have been made, there are still some shortcomings. For example, the maintenance of other projects cannot be completely solved in time, and we are trying to solve them one by one. I believe that under the leadership of General Manager Ye and the support of company leaders, the work of Guilin Cuidao Property Service Center will definitely make greater progress.

Summary of probation period of property front desk. A few months after graduation, I found a job as a property front desk. As a probationary employee, I have experienced various tests and problems in the past few months. Thanks to those enthusiastic colleagues who helped me, I feel that after this work, I have completely changed. Now that my probation period has ended, I specially wrote down the summary of this job. I hope I won't forget my experience, so that I can collect experience from the past and constantly improve myself in this job.

First, ideologically

As an employee, I know very well that I am no longer a baby bird under the protection of the school. In the face of my own work, I have always maintained a serious and hard attitude. Don't be late for work, think more, ask more questions, walk more and study more at work.

Psychologically, I have got rid of the cognition of my student days. As a newcomer, I can do it longer. I took the initiative to ask my colleagues for help when I met something I couldn't do, and I got rid of my lazy temper.

Second, at work.

After working for a period of time, I found that although there was training before, it was actually more effective to do it once than to learn it ten times. However, I dare not ignore the details of the professor in the training. These are all the experiences accumulated by old employees, and it is difficult to remember them all by my own experience at work.

Although I pay attention to learning in practice, such colleagues will also make me make many mistakes. Fortunately, there are enthusiastic colleagues who help me when I am in trouble. So after that, I began to pay attention to the details of those jobs.

As the property front desk, our main job is to face the owners. Our usual job is to answer the phone, answer the owner's inquiry or transfer the phone to the relevant department, and then make records.

In the face of customers who come to consult directly, our service attitude must be good, not only polite, but also always take care of customers. It is my duty to carry chairs or pour glasses of water for customers. Of course, the most important thing is to respond well to customers' needs and answer questions accurately. If you don't know, ask the relevant personnel as soon as possible.

Third, communication with colleagues.

As a probationary employee, I have a lot to do and learn, so I try to show my best in my work. Every time I go to work, I will come to the company early to clean the front desk and sort out the documents. Greet your colleagues warmly. At present, I have a good relationship with many colleagues, and everyone is very friendly to me.

Fourth, summary.

After several months of hard work, I believe I can do this job well, but I still have a lot to improve, which needs me to accumulate and hone in my future work. I wish xxx Property and I can do better and better in the future!

Summary of probation period of property front desk. 6. Deepen the implementation of the company's rules and regulations and the property department system.

On the basis of 20xx's preliminary improvement of various rules and regulations, the focus of 20xx is to deepen implementation. Therefore, according to the development of the company and the continuous development of the property management industry, the customer service department of the property management department actively responds to new forms and needs, and combines the actual situation of Blue International to train and assess customer service personnel in batches to deepen their knowledge and understanding of property management. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service of the property department has also adjusted the relevant customer service systems in time to better adapt to the new situation;

Two, integrate theory with practice, and actively carry out the training of customer service personnel.

A good customer service management and service, staff's professionalism and work attitude play a decisive role. In view of the lack of theoretical knowledge of customer service staff in xx years, a lot of training was given to customer service staff in 20xx years:

1. There are various training forms such as theoretical explanation, practical operation and discussion, which fundamentally improve the comprehensive quality of customer service personnel.

2. In line with the idea of going out and inviting in, employees were organized to visit and study Jones Lang LaSalle and other brother enterprises, which broadened their horizons and made the management concept keep pace with the development of the industry.

3. Actively respond to newly promulgated laws and regulations. The most important new regulation of property management industry in Xi 'an in 20xx is Xi 'an Heating Management Regulations. In view of this situation, the leaders of the commercial management company arranged customer service personnel to participate in the regulation training organized by the heating company in time. Through this research, our work is more comfortable. At the same time, the customer service of the property department organized personnel to study and discuss for the first time. And a strict closed-book examination was conducted, which deepened the memory of customer service staff on the basis of understanding, made sufficient theoretical preparations for the winter heating work in 2008, and ensured the smooth development of the winter heating work. By the end of xx, there were no complaints caused by heating work.

3. The annual review of property fees and parking fees was completed as scheduled.

Standardized property management enterprises must have laws to follow in charging and service work, and charge fees in strict accordance with the standards of price management departments. In April, xx, we actively prepared relevant materials, examined the property management fee standard of Blue International Building, resolutely put an end to the phenomenon of arbitrary charges and safeguarded the legitimate rights and interests of the owners. In a sense, property management is a commodity, and service is the core content of this commodity. Only by working hard on service can we ensure the benign operation of property management enterprises.

First, we should have the service consciousness of "customer first" and consider the problem from the customer's point of view.

To do a good job in customer service, the most fundamental thing is to have a sense of customer first and service, to be good at understanding customers' views, to be sensitive to market changes and actual conditions, to foresee and accurately grasp customers' needs, to observe customers' emotions and reactions after receiving services, to objectively and comprehensively analyze and demonstrate customers' potential needs, and to further adopt targeted services.

In addition, we should consider the problem from the customer's point of view, match words with deeds, treat customers equally, and pay attention to the commitment to customers. We should not only speak well, but also do well, because actions speak louder than a thousand words. Coupled with the sincere attitude and warm service of customer service staff, customers will feel that we really care about him and think for him.

According to the complex property rights of the owners of Z Plaza, the owners and tenants have different consumption demands in different occupations, incomes, education, qualities and preferences, so it is necessary to comprehensively analyze and formulate feasible projects to meet the needs of owners at different levels, so as to broaden the scope of customer service, continuously improve and update the quality and scope of service, gradually enrich our work experience and move forward to a higher level.

Second, we should have good interpersonal and communication skills to provide better services to our customers.

Communication is one of the important tools for us to achieve our goals, meet our needs and realize our ambitions. Customer service is a department that pays attention to interpersonal communication and communication, and needs to constantly explore and improve communication and communication skills.

First of all, we should strengthen internal communication, coordinate working relations, solve work difficulties, and master the development of internal customer service work; Secondly, we should pay attention to the communication between the company and customers, do a good job in receiving customers' visits, handle customers' letters, meet customers' reasonable requirements, pay attention to collecting customers' opinions and suggestions, notify relevant personnel to take service measures, and strive to get customers' and the public's support and understanding of the company's work. In customer service, if we make subjective assumptions, lack necessary communication and neglect the investigation of the owner's opinions, it will easily lead to loopholes and negligence, which will lead to the owner's dissatisfaction. Because communication is two-way, it is necessary to collect and give information. Therefore, in order to improve the service, we should not only pay attention to collecting customers' opinions and suggestions, but also find out the potential needs of customers in time, and try to analyze and summarize these, and inform relevant personnel to take service measures, so as to give customers a reasonable answer and strive to create an environment suitable for customers. Finally, we should keep in touch with external public relations, collect relevant business information and materials, and constantly improve and develop the company's service projects.

Third, properly handle customer complaints, so that property management is becoming more and more perfect in complaints.

For property management companies, it is always inevitable to encounter customer complaints. For a responsible customer service staff, you should do the following:

1. always face and solve problems with positive and frank psychological endurance, and will not avoid all kinds of problems raised by customers. Take complaining as an opportunity to educate yourself. Only in this way can efforts be recognized by customers, and careful analysis and summary of customers' opinions and criticisms can make property management work better. It can be said that customer complaints are a sign that customers care about the property management company and have certain hope and confidence in the company's ability to correct mistakes.

2, customer service personnel should dress up, emotional people, when customers complain, they should have certain ability to analyze and judge problems, know what the ultimate goal of customer complaints is, safeguard the interests of the company, stand from the customer's point of view, and then find a balance point to deal with problems. Obviously, sometimes customers' opinions and even nitpicking will become the signpost for our continuous improvement. At the same time, we should also understand that what we pursue as owners is mostly the satisfaction of dignity. We should master some management skills, pay attention to ways and methods.

I think the most important step to deal with customer complaints and achieve good results is to implement, supervise and check the corrective measures that have been taken. The final satisfaction of the complaining guest mainly depends on the degree of special care after publicly complaining to him. Many guests who are grateful to the company are often people who have been properly handled because of complaints. I believe that guests, including complaints, are emotional and rational. The company's extensive praise and social reputation come from honesty, accuracy, delicate feelings and attentive service.

Fourth, to do a good job in customer service, we must have a lot of information and related knowledge, and have a good professional ethics.

Most customer service work often receives customer inquiries and handles complaints. Because customer consultation and complaint handling involve a wide range, including internal information and external public information of property management companies, it is decided that customer service personnel must master a lot of information and related knowledge, and at the same time prepare the latest inquiry materials for customers to consult at any time.