Comments on how to carry out property management.

A few days ago, the property management company organized employees to watch the sitcom-style teaching series "How Property Management was Tempered". This film is the first audio-visual teaching material about internal training of property management in China, and it is also the first sitcom that systematically introduces the knowledge of property management in China. In the play, the deductive mode of "property management practitioners+professional film and television star actors" and the expression of "introduction of property management business process knowledge+presentation of the living status of the property management industry" make professional property management insert artistic wings and soar in the blue sky full of ideological sparks and humanistic care.

This continuous film consists of 8 episodes, each of which shows the whole process of our property management and the ups and downs of property management workers in their work, plus the comments of experts at last, which is really the finishing touch. It truly reflects the disadvantages of the current property management industry and the future development direction from one side, and puts forward higher requirements for our managers. This film is very real, which mainly tells the development of the previous property work, the process of taking over the acceptance work, and the process of dealing with developers, construction unit supervision and other units. I think our work now is exactly the same as the scene in the movie. Combined with my present job, I think the content of this film is very enlightening, and I am deeply touched. Engaged in the property management industry for nearly a year, through their unremitting study and exercise, there are many hardships and feelings. Now I will talk about some management practices and opinions based on my own personal experience.

In the process of property management, property management companies advocate the concepts of "humanized service" and "people-oriented". Therefore, I think as a leader of a property management enterprise, he should play a variety of roles and adapt to the change of roles in order to be competent for this job and become an excellent property manager.

Do a good job in planning the timing of early intervention.

At present, property management is in an immature development stage, and people's understanding of the services of property management enterprises is limited, which makes the work of property management enterprises difficult and complicated in the early intervention stage, which inevitably requires our property management practitioners to have better professional quality and working methods.

To get involved in the early stage of property management in advance, it is best to plan and design in the early stage. Only by putting forward reasonable suggestions from the perspective of property management can we reduce the troubles and expenses caused by later rectification and maintenance management. When the property is taken over, the property management company must check and accept the property handed over by the developer, so as to reduce the sequelae caused by lax control and reduce the heavy burden brought by decoration and additional projects to the property management. What impresses me most through watching and studying is that no matter how hard you try, you can do it. Our working mentality is very important, which largely determines the quality and results of our services. If we can maintain a correct attitude in our daily work, many problems will be solved in different ways. Of course, this also requires us to be careful in our work. In addition to routine services, how to subdivide the owners and understand their living habits and interests in order to provide them with appropriate services is the focus and difficulty in our service work. I think this is also the meaning of "consideration" in the film.

Be intimate friends of owners and users.

Property management should meet the requirements of high-quality management and service, and the judges are the owners and users, so it is necessary to clarify the importance of the owners in the survival and development of property management enterprises. We should learn to put ourselves in the position of the owner's "friend", be anxious for the owner, do everything possible to solve problems for the owner, and show a "caring" in the service.

Take the property management of professional city as an example: First of all, the company takes the service policy of "the owner's demand is our pursuit", carries out maintenance return visits, door-to-door visits and other ways to solicit the opinions of owners, timely understand the needs and expectations of different owners, find the gap from the feedback, solve the potential dissatisfied projects of owners, and make the service really close to each owner.

As managers of enterprises, they should actively communicate with owners, rather than become a mere formality. They should make friends with the owners through zero-distance contact with them, and effectively relieve the worries of the owners. If you go in and out of the gate every day, familiar hosts greet you warmly and are willing to talk to each other when you encounter problems. For example, last year, some owners reported that there were too many flies and mosquitoes, and property management leaders attached great importance to it. They immediately organized people to buy high-quality potions, and carried out a comprehensive sanitary cleaning of the specialty city, which won the recognition and evaluation of all owners.

In order to carry forward the vigorous corporate culture, the company also makes full use of holidays to hold various activities for the owners. Such as tug-of-war, solve riddles on the lanterns and other activities, not only provide a platform for owners to know, understand and communicate, but also deepen the friendship between property management enterprises and owners. In addition, starting from the characteristics of the managed projects, we should use our brains in innovation. Expand your horizons in management and service, and truly be "intimate".

As a strict parent of enterprise employees.

A business is a family. If a leader wants to devote all his enthusiasm to property management, he needs to devote more love to all the employees who fight side by side with you. As a "parent" manager, not only should the management be meticulous, but also the word "love" should be used to win the respect and love of employees.

Care for employees should be implemented and nuanced. Respect their personality and value orientation with goodwill, and let them feel their position in the enterprise. For example, solve the practical difficulties of employees and let them feel the warmth of leadership and collective. The security personnel of the property management company work very hard. For the harmony and tranquility of the community, they take turns to be on duty 24 hours a day in the wind and rain, and they should stick to their posts on holidays and give up reunion with their families. As leaders, we should ask more about their work and life, especially holidays, and express our condolences to the people on duty, so that they can feel that the leaders have not forgotten themselves, turn their concern into strength and do their work better. The weather is hot in summer. In order to prevent employees from heatstroke, heatstroke prevention medicine soup and medicine are provided, which fully reflects the humanized care for employees.

As "parents", we should know how to grasp the general direction, rely on strict system management and personal influence, and guide employees to a healthy and correct track. Take the property management company of specialty city as an example. When many security guards first took up their posts, their service awareness of property management was very weak, their professional ability was poor, and even some employees muddled along and their work was very unprofessional. As we all know, the special geographical location, convenient transportation and large personnel flow of the specialty city community really bring great difficulties to the safety management of the community. Because this is the sales concentration area of Anxi tea, there are often bad phenomena such as stealing, robbing and cheating. In view of this situation, the company first publicized the awareness of self-prevention to owners and users, and formulated a series of practical management systems, such as strengthening safety precautions and sending people to guard places that are particularly prone to accidents. , effectively curbed the occurrence of accidents such as theft and robbery. At the same time, we should use various ways to improve the management methods of employees, such as studying once a month, summarizing the work in the first quarter and half a year, learning management systems, laws and regulations, exchanging successful experiences of advanced property management enterprises, changing employees' ideological concepts, improving service awareness, and putting forward "three hearts" and "three diligence"-enthusiasm, sincerity, patience, diligence, diligence and diligence. Through unremitting efforts, the safety service consciousness, working ability and comprehensive quality of managers have been significantly improved, and the expected management objectives have been achieved.

Diligent students in property management.

Property management needs wisdom, rich experience and broad vision can be of great help. For owners who do not understand the decoration regulations, they should explain the requirements of relevant laws and regulations in detail. Therefore, property management personnel should not only have service consciousness, professional knowledge, business mind and management ability, but also be familiar with the buildings, construction projects, structures and landscaping of the property under management. In addition, knowledge of psychology, financial management, public management, computers and other aspects is also essential, so that managers can be comfortable in service and management. As a qualified property management manager, besides receiving different education and training, he should be a diligent student in life and work. The ancients said: "Everything is learned when the world is clear, and people's understanding is an article." Only by putting yourself in the position of "student" can we see more and learn more with a modest attitude.

As the saying goes, "as long as the mind does not decline, the road is always more difficult than it is." Although the work of property management is very complicated, I believe that as long as I serve hard, manage in place, find ways and ideas, constantly improve my management quality, play a variety of roles and flexibly adapt to the change of roles, I will be competent for this job and become an excellent property manager.