Is there any compensation for getting the goods after the arrival time?

If the goods are obtained after the arrival time, they will be compensated.

In case of late delivery, the penalty shall be 30% of the transaction price of both parties. If there is no delivery within 72 hours, you can apply for non-delivery according to the agreed time. If it really takes more than 72 hours and there is no logistics record, you can apply for delivery not according to the agreed time. If the seller agrees, he can get a compensation of 30% of the order amount. If it is true that the 72-hour express has not collected logistics information, you can apply for legal intervention even if the seller refuses to refund you.

If the legitimate rights and interests of users are damaged due to delay, loss, damage or shortage of internal parts, users can claim compensation from the enterprises to which the trademark, name and express waybill belong or the enterprises that actually provide express service.

Enterprises engaged in express delivery business shall implement information management in the whole process of express delivery, publish contact information, ensure smooth contact with users, and provide services such as business consultation and express delivery inquiry for users. Users who are dissatisfied with the quality of express delivery services may complain to the enterprises that operate express delivery services, and the enterprises that operate express delivery services shall handle the complaints within 7 days from the date of receiving them and inform the users.

If an enterprise or its branch engaged in express delivery service suspends express delivery service due to force majeure or other special reasons, it shall promptly report to the postal administration department, announce the reasons and time limit for suspending service to the public, and properly handle undelivered express mail according to law.

An enterprise engaged in express delivery business shall refuse to accept and send the articles prohibited by the sender, and shall immediately stop sorting, transporting and delivering the articles suspected of being prohibited in the express mail that has been accepted and sent. Enterprises engaged in express delivery business shall immediately report to the relevant departments and cooperate with the investigation and handling of articles that should be confiscated or destroyed or may be involved in illegal crimes. For other prohibited items and restricted items, enterprises engaged in express delivery business shall handle them in accordance with laws, administrative regulations or the provisions of relevant competent departments in the State Council and the State Council.

legal ground

Provisional regulations on express delivery

Twenty-seventh express delay, loss, damage or lack of internal parts, for the insured express, the liability for compensation shall be determined in accordance with the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

The state encourages insurance companies to develop liability insurance for express delivery losses, and encourages enterprises engaged in express delivery business to take out insurance.