Advantages of property customer service

Advantages of property customer service:

1. The customer service department is responsible for customer service and management of public areas. It is the window department of the property management company, and undertakes other functions, such as handling the formalities of customer entry, secondary decoration, daily emotional communication and daily service, collecting and feeding back customers' opinions and suggestions, urging and coordinating relevant departments to deal with customers' demands, and supervising and auditing.

2. In terms of customer service, the first task is to promote the education of customers, so that they can understand that after entering the community, they should abide by public rules, care for public property, safeguard the legitimate rights and interests of customers, and promote good-neighborly and friendly relations between customers. As the customer's agent, we can explain the energy ratio and supply of equipment and facilities to customers when they check in, and let customers know the calculation method of water and electricity charges, the number and use of elevators and escalators, air-conditioning equipment and its supply time, air-conditioning fees for overtime work, and property infrastructure provided by customers.

Property customer service defects:

1, sometimes the thinking of dealing with problems is not clear enough, which leads to passive work; There is also a lack of active pioneering and innovation in the work, and the coordination ability needs to be strengthened.

2, lack of work experience, too impatient in the face of problems, bent on doing something, but lack of overall planning, work is not detailed enough, work methods need further guidance and improvement from leading colleagues.