Scheme to improve the quality of property service

1. Property management enterprises should strengthen management, improve management level and establish enterprise cost analysis system. By analyzing the expenditure structure of property management enterprises, we can see that the most important cost is human expenditure, and many enterprise managers often unconsciously ignore the human cost, which is as high as 35-50% of the total cost.

2, strengthen staff training, and constantly improve the overall quality of employees. Property management is different from other industries, and sometimes the moral quality of employees is higher than the professional quality. Therefore, while training employees' professional skills, we should pay more attention to the cultivation of personal qualities.

3. Do a good job in the reception and handling of business households, and regard business households as valuable resources.

4. Cultivate the management consciousness of ISO quality system, further strengthen the work habit of employees to respect documents and act according to documents, and finally bring all the rules, regulations and working procedures of the company into the quality system. Through training, employees will form a sense of respecting documents and taking them as their own work guides. An effective way to check the implementation of documents is to check whether the filling of quality records is standardized.

Extended data:

Property companies must constantly improve the quality of service in order to always meet the needs of business households. Don't do small things, every possibility of improving service should be implemented as a major event; Don't be petty, every detail that harms your image can't be ignored as a trivial matter. To improve the service quality, we should start from bit by bit, so that every upgrade can bring greater convenience and satisfaction to the owners. This is the source of life for property management services.

Any high-efficiency and high-quality enterprise lies in its excellent team strength, which is based on the "service consciousness" of everyone and every department. Many enterprises have renamed the "management department" in the original organization as "service department". In doing so, the nature of their work may not have changed much, but the mentality of members of various departments has changed from the original intervention and demand to the state of support and service. They naturally changed from asking others what to do to asking themselves what to do, and their attitude towards customers also changed to thinking about how to make customers more satisfied.