Regulations of Shaoxing Municipality on Property Management

Chapter I General Provisions Article 1 In order to standardize property management activities and safeguard the legitimate rights and interests of owners, property service providers and other parties, these Regulations are formulated in accordance with the General Principles of the Civil Law of People's Republic of China (PRC), the Regulations on Property Management, the Regulations on Property Management of Zhejiang Province and other laws and regulations, combined with the actual situation of this Municipality. Article 2 These Regulations shall apply to the property management, use, supervision and management within the administrative area of this Municipality. Article 3 The owners' committee and property service providers shall establish the grass-roots party organizations in accordance with the Articles of Association of China, carry out activities under the leadership of community party organizations, and give play to the leading role of party building. Article 4 The people's governments of cities and counties (cities, districts) shall incorporate property management into the development planning of modern service industry, community construction planning and grass-roots governance system, provide personnel and funds for neighborhood offices and township people's governments to carry out property management activities, establish regional administrative law enforcement coordination mechanism and property management dispute resolution mechanism, formulate and implement supporting policies for property management, and promote the healthy development of property management.

Neighborhood offices and Township People's governments are specifically responsible for guiding and coordinating the establishment of the owners' congress and the election of the owners' committee, guiding and supervising the owners' congress and the owners' committee to perform their duties according to law, mediating property management disputes, and assisting relevant administrative departments to carry out property management supervision. Article 5 The municipal housing and urban-rural construction administrative department shall be responsible for the supervision, management and guidance of the city's property management activities, carry out credit evaluation of property management, formulate and implement the rules of procedure of the owners' congress, management statutes and temporary management statutes, property service contracts, preliminary property service contracts and acceptance agreements, organize property management business training, guide the work of property service industry associations, and perform other duties as stipulated by laws and regulations.

County (city, district) housing and urban and rural construction administrative departments are responsible for the supervision and management of property management activities within their respective jurisdictions, and guide neighborhood offices and township people's governments to carry out property management-related work.

Development and reform, public security, natural resources and planning, emergency management, market supervision and management, civil air defense, comprehensive administrative law enforcement and other departments shall, in accordance with their respective responsibilities, carry out relevant supervision and management work, and promptly deal with illegal acts within the property management area. Article 6 The neighborhood (village) committee shall guide and supervise the owners' congress and the owners' committee to perform their duties according to law, assist relevant administrative departments, sub-district offices and township people's governments to do a good job in property management, guide owners to participate in supporting property management, mediate property management disputes, and coordinate and promote property management and community construction. Article 7 The municipal administrative department of housing and urban and rural construction shall build a unified electronic information platform for property management, which shall be used for property delivery statistics, soliciting opinions from owners, publicizing the credit status of property service enterprises, publishing information on property service standards and property service cost monitoring, collecting and remitting property fees, consulting property management laws, regulations and policies, handling property disputes and complaints and other related matters.

County (city, district) housing and urban and rural construction administrative departments shall, jointly with the subdistrict offices and township people's governments, dynamically manage the basic situation, service situation, complaints and reports of property service providers based on the electronic information platform for property management, regularly carry out service quality satisfaction evaluation of property service providers, implement the credit management system for property service providers and their project leaders, improve the property service evaluation system, and implement credit score management. The results of satisfaction evaluation and credit evaluation should be made public.

Owners, owners' committees and property service providers can use the electronic information platform of property management to carry out property management-related work. Those who use the platform to make voting decisions shall protect the rights of voters according to law.

The municipal administrative department of housing and urban and rural construction shall formulate the use and management system of the electronic information platform for property management, maintain the normal operation of the platform, and ensure the privacy of the owners and the security of the platform information data. Natural resources and planning, market supervision and management, comprehensive administrative law enforcement and other relevant administrative departments should cooperate to provide basic data and information related to property management, and give play to the effect of data integration. Article 8 The administrative departments in charge of natural resources and planning shall determine the parcel area and use of property projects for the convenience of property management, and seek the opinions of the administrative departments of housing and urban and rural construction on the division of property management areas when reviewing the planning and design scheme of property projects. The division of property management areas should be included in the general plan of construction project design and announced to the public. The construction unit shall clearly indicate the scope of the property management area to the property buyer, and specify it in the property sales contract.

Has been put into use, has not yet been divided into property management areas, by the property where the housing and urban and rural construction administrative departments in conjunction with the street offices, township people's governments and solicit opinions from the neighborhood (village) committees after division; The adjustment of the property management area shall also be approved by the relevant owners. Article 9 Matters that must be announced, publicized and announced to all owners in accordance with the relevant provisions of these Regulations shall be announced by the preparatory group of the owners' meeting, the owners' meeting, the owners' committee, the property service provider or the construction unit in a prominent position in the property management area, the electronic information platform of property management and the owners' internet group according to their duties and regulations. The time for publication, publicity and announcement shall not be less than five working days.