The withdrawal of the property leads to the "paralysis" of the service, and the owner is "miserable"

If you don't agree, the property company will withdraw! Water cut, power cut, elevator shutdown; The entrance guard is invalid, the door is covered with small advertisements, and the corner of the stairs stinks ... A community has become a "garbage station". Have you ever encountered such a "personal experience"? Recently, an explosion occurred in a residential area in Beibei, the property company was evacuated for many days, and the security of the residential area was paralyzed, which made the owners "miserable".

Case: property management suddenly withdrew from the scene, and the owner's life was chaotic.

"Because nearly 50% of the owners of the residential area failed to pay the property management fee on time, our company decided to terminate the property service work in your residential area. At the same time, the owner of the arrears requires you to actively pay the property arrears, otherwise our company will safeguard the legitimate rights and interests of the enterprise through legal channels. " This is a recent announcement issued by the property management office of a residential area in Beibei.

Nowadays, due to the withdrawal of the property, the basic services of the community are basically paralyzed.

"In order to cook, I have to go downstairs to fetch water."

"My mother is one hundred years old and suffers from severe heart failure. A few days ago, I wanted to go downstairs to bask in the sun. I don't know if the elevator suddenly stopped. "

……

According to the owner, the water and power outages caused by the evacuation of property management personnel have seriously affected normal life; Some owners also expressed anger at being treated like this after paying the property management fee. At present, the owners have handed over more than 20% of the owners' signatures to the streets, waiting for the owners' meeting.

Who is to blame for the constant contradictions?

1. Owner: "The service is not in place, and I feel that the property management fee has been paid in vain."

In fact, incidents similar to the above-mentioned residential property evacuation have occurred from time to time in Chongqing. The evacuation of property in Hemeijiayuan, Century City and residential areas ... The evacuation of property (except the malicious evacuation of absconding with money) not only reflects the lack of responsibility of some property management, but also reflects the increasingly intensified contradictory relationship between owners and properties to a great extent.

"upstairs bathroom leaks, called property to coordinate. After several perfunctory attempts, the fundamental problem has never been solved. The property fee was paid in vain. "

"Every day there is a car stuck in front of my garage, but I never take care of the property. It's irresponsible. When will I pay for this problem? "

"The car was scratched in the community and wanted to adjust the surveillance video. The property said it was a dead end."

"The original property issued an access card, and only cardholders can enter the community. Now the magnetic card is invalid and the access control has been cancelled. Strangers can come in and out at will, which makes me feel insecure and the property fee is also paid in vain. "

……

2. Property: "Property management fees are hard to collect, and the company can't make ends meet."

Visit Dayu. Com found that in recent years, the contradiction between owners and property has accumulated more and more. However, while the owners are increasingly dissatisfied with the property management, the property management also feels more aggrieved and bitter.

"Every time the property management fee is collected, some uncooperative owners will default or even close the door for various reasons." "Property management, maintenance and workers' wages all need money. Without money, work cannot be carried out. " "Once we are dissatisfied with our work, the owner will express it by refusing to pay the property management fee. "

The person in charge of a well-known property company told Bian Xiao that in recent years, the price index and employees' wages have been rising continuously. In the case that it is difficult to collect property fees in full, some properties often take measures such as reducing the number of employees and reducing the quality of service to maintain basic operations. As a result, the owners are more dissatisfied, and more and more people refuse to pay property fees, thus falling into the strange circle of "loss, declining service quality, dissatisfied owners and continuing to lose money".

How to jump out of the "strange circle" of contradictions and disputes between the two sides? See a lawyer's advice

The contradiction between the property management company and the owner was "not built in a day". How to break the deadlock? Tan Fang, a lawyer of Sichuan Kenshin Law Firm, gave advice from a legal point of view.

1, "Property owners and owners should understand their respective rights and obligations"

Lawyer Luo said that at present, the owners' understanding of the property is lagging behind, and the management services of the property company are not in place. Both sides should be clear about their positions, that is, owners should not treat property management companies as "servants" and property management companies should not pretend to be "owners", which will reduce many unnecessary disputes.

2. "Give full play to the role of the owners' committee"

Lawyer Luo suggested that the owners' committee should be set up as soon as possible in the community without the owners' committee to strengthen the supervision and management of service quality. As for disputes over property fees, they can be settled through communication between the property management committee and property management. Once in the judicial process, the owner can also provide the court with evidence of refusing to pay the property management fee on the grounds of poor service quality according to the contract, and the court will finally make a ruling.

Both sides should strengthen the contract consciousness.

(The above answers were published on 2016-12-13. Please refer to the actual situation for the current purchase policy. )

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