Public rental housing property workflow

Only the local standards are found, and the report page is found:

Recently, the Municipal Quality Supervision Bureau issued the local standard "Specification for Property Management Services of Public Rental Housing", which will be implemented from now on. The standards are put forward and centralized by the Municipal Bureau of Land Resources and Housing Management. The main drafting units are the Municipal Bureau of Public Rental Housing, the Municipal Institute of Land Resources and Housing Survey and Planning, and several property management companies.

As the first local standard in China to specifically regulate the property management services of public rental housing, the Specification for Property Management Services of Public Rental Housing stipulates the terms and definitions, basic service requirements, comprehensive services, daily maintenance of buildings, maintenance of facilities and equipment, and public cleaning services of public rental housing in our city. This standard is applicable to the property management services of public rental housing invested and constructed by the municipal level in our city. Public rental housing property management services invested and constructed by counties (autonomous counties) and parks can be implemented with reference.

Go on patrol

Be on duty 24 hours a day and patrol at least 3 times a day.

According to the "Public Rental Housing Property Management Service Specification", public rental housing property service enterprises should establish a 24-hour telephone duty system in public rental housing communities, and publicize the 24-hour service telephone number in a prominent position in public rental housing communities. Answer the phone on duty in time, not only 100%, but also record the matters on duty.

At the same time, the standard also clearly stipulates that the number of patrols in public rental housing communities is not less than 3 times a day. At night 10 to 6 am the next day, patrol personnel must conduct 1 preventive inspection and patrol on key parts and roads. There shall be no less than 2 patrol personnel at a time, and records shall be kept on file.

Patrol personnel should patrol in accordance with the patrol route specifications, and if pedestrians, vehicles, buildings and facilities are found to be abnormal, they should be dealt with and reported to the relevant departments. Patrol personnel shall assist the public security organs to do a good job in public security prevention during patrol, paying special attention to the safety of the elderly, the weak, the sick, the disabled and the young.

keep sth clean

Green space preservation rate should reach more than 90%.

The standard has detailed and specific requirements for the environmental cleanliness of public rental housing. The property service area of public rental housing shall establish a cleaning system, a disinfection system and operating procedures, and regularly provide cleaning services.

According to the standard requirements, the floor of public rental housing should be cleaned no less than 1 time every day, and mopped every two days for more than 1 time. * * * The lobby on the first floor should be mopped at least 1 time every day; The stair handrails shall be scrubbed not less than 1 time per week; The elevator car floor should be cleaned at least twice a day. At the same time, the property personnel should persuade and stop the uncivilized pet keeping behavior in the community, and report to the housing management agency, the construction unit and the relevant administrative departments when necessary.

Road cleaning in residential areas should be completed before 8 am, and dust pollution should be prevented during the operation. The standard also requires that leisure, entertainment and fitness facilities in public rental housing communities be cleaned at least three times a week. Clean the green space at least once a day.

Public rental housing property service enterprises should also maintain green areas according to the requirements of different seasons, and keep the plants in the green areas growing well, neat and beautiful. The preservation rate of residential green space should be kept above 90%.

repair

Elevator failure 15 minutes later.

Public rental housing property service enterprises should also provide 24-hour maintenance services for residents. Emergency repairs are needed for facilities that seriously affect the normal life or safety order of residents, such as roof or wall leakage, water pump failure and water stoppage, and serious blockage of downpipes.

According to the standard requirements, the urgent repair service should be in place within 30 minutes and repaired within 24 hours. If it cannot be fulfilled, it shall take emergency measures and make reasonable explanations and limited commitments. Other matters that should be repaired by property services should be repaired within 2 days. In special circumstances, the reasons should be explained and the time limit should be promised.

The timely rate of emergency maintenance and other property maintenance should reach 100%, and the maintenance rate should be lower than 3%. At the same time, the service time limit shall not be extended due to holidays and rest time.

The standard also regulates the elevator management of public rental housing. Public elevators in public rental housing should be managed by special personnel. The realty service enterprise shall urge the elevator maintenance unit to maintain the elevator once every 15 days, prepare a maintenance plan and make detailed maintenance records. The elevator car should be equipped with emergency alarm device or emergency rescue telephone, and ensure normal use, with a special person on duty 24 hours a day.

When the elevator breaks down, it shall immediately notify the maintenance unit for emergency treatment. In case of elevator jam or other major sudden failure events, the time for professionals of property service enterprises to arrive at the scene for emergency treatment shall not exceed 15 minutes.

complain

General complaints are handled within 1 working day.

General complaints with slight impact caused by management service defects or negligence of post work of the property service company, which can be solved through improvement, shall be handled by the property service company within 1 working day. Major complaints about major economic losses and personal injuries caused by major defects in the management of property service enterprises or gross negligence in post work shall be answered by the property service company within 3 working days, and shall be handled within 15 working days.

Public rental housing property service enterprises should evaluate the satisfaction of property service objects at least 1 time every year through written, telephone, internet and other means. According to the standard, the number of respondents in satisfaction evaluation should be no less than 75% of all clients in the property service area. At the same time, the evaluation satisfaction rate should reach more than 75%. Rectify the problems found in time, and pay a return visit to the rectification results.