Annual personal summary of property manager

Annual personal summary of property manager

Personal summary of the property manager's annual report, the key to a good summary is not to describe the specific work content, but to highlight the value you created. You can write from the perspective of excavating the value of your work. The following is my personal annual summary of the property manager.

Annual personal summary of property manager 1 1. Daily work and completion:

1. Assist the front desk to handle the daily reception, handover procedures and secondary decoration procedures, record the complaints and service items of the owner's calls and visits, feedback the coordination results in time, pay a phone call back to the owner, adjust the visual intercom, and enter the monthly pass card for parking vehicles on the ground. By 20xx65438+February 30th, there were 668 prepaid cards and 850 access cards; By the end of 20xx65438+February 30th, * * * assisted the front desk to handle 35 handover procedures, 48 secondary renovation procedures and 60 house inspections; Follow up the garbage removal of secondary decoration in the community, and register one car and one photo.

2. Establish and improve owners' files: 359 owners' files have been improved and updated, keeping the order of owners' files.

3. Repair report: Receive and follow up all kinds of repair reports throughout the year *** 163 (including 49 actual repair reports found in daily inspection, and owner's repair reports 1 14). According to the actual situation, follow up the contents and problems of the owner's application for repair in time, and establish relevant files in time.

4, information release: paste all kinds of notices in the community, call the owner to consult the temporary water stop, elevator stop and other matters; A total of 17 telephone reminders were made, so that the statements were clear and the words were accurate, and the contents of the notice were well explained.

5. Survey of residents' service opinions: While completing my daily work, I actively went into the home of the community owners to collect opinions and suggestions from various customers on the property management process, and constantly improve my service quality and service level; In mid-June, 5438+065438+ 10 cooperated with the members of the customer service team to conduct a 20xx annual customer satisfaction survey, which can further understand the voice of the owners.

6. Remaining problems of residential projects and follow-up matters of owners' complaints: more than 28 disputes with owners were coordinated throughout the year, with a success rate of about 95%. The unfinished business is being dealt with urgently.

II. Training and learning

20xx participated in the ISO9000 quality system management training organized by the company on July 28th. 20xx165438+1participated in the training of F 1 fire drill and other projects on October 26th.

Third, self-summary and understanding.

During this year, although I completed all the tasks assigned by the company, I was praised by leaders and colleagues, and my colleagues also won the owner's recognition of my work and satisfaction with my service. But this is inseparable from the correct guidance of the leaders and the assistance and cooperation of colleagues. I know there is still a long way to go before an excellent professional property manager. There are still many shortcomings in objective self-analysis: first, because I am introverted and have low cultural quality, there is still much room for improvement in language expression and artistic treatment; Therefore, in the future, I will strengthen theoretical study, especially business knowledge, lay a solid theoretical foundation, accumulate work experience, keep pace with the times, keep up with the development trend of the property management industry, consult modestly, learn from talented people, and improve my ability to handle complex affairs. I also urge the leaders to continue to criticize and correct mistakes so as to further strengthen them in future work.

Four. Work and study arrangement for 20xx years

1, complete your work seriously and responsibly, learn lessons from your work and improve your work efficiency.

2. In the future work, I will resolutely implement the service tenet of "Sincerely serving every day" and take the satisfaction of the owner as the pursuit of work. In the face of complaints from some owners, we need to explain patiently, act as a fire brigade, be an audience and be a commentator. Put yourself into your work with a positive and enthusiastic attitude to help the owners solve their troubles in life.

3. Always follow the service standards of property practitioners, be a good assistant and housekeeper of the owners. Listen carefully to the needs and suggestions of community residents and understand the difficulties they encounter in their lives. For their reasonable suggestions and demands, timely and seriously solve what they can, record their criticisms and suggestions, reflect them to relevant departments, and follow up in time. For disputes and contradictions among residents, we are not afraid of difficulties and try our best to satisfy both sides.

4, strengthen the study of theoretical knowledge, understand the development trend of the property management industry and the requirements for talents; Ask for advice modestly; In short, through various methods to improve their theoretical level, and constantly accumulate work experience, become a qualified property management personnel.

5. Actively participate in various trainings organized by the company, study hard, and constantly improve their professional level.

Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. 20xx years have passed, and we greet it with confidence. The new year means a new look, new challenges and new opportunities. We firmly believe that under the wise decision-making and operation of the company's leaders, Shang Hui Property Management Company will have a better tomorrow. As a member of the company, in the work of 20xx, I will, as always, do my best to do my job well and contribute to the development of the company.

Annual personal summary of property manager 2 1. There should be "four people with will"

1, sense of responsibility: first of all, we must strictly implement and clarify our post responsibilities. As far as our work is concerned, it is our responsibility to serve the unit and the owner from the interests of the unit and the owner. I think each of us doesn't want to be an "irresponsible, irresponsible person". Know your job responsibilities clearly, and you will know what to do and what not to do. In this way, you will conscientiously do your own work, take the initiative to do anything within the scope of your job responsibilities, without waiting for the leadership to arrange;

2. Love: A good employee should have enough work experience and a careful and enthusiastic work attitude. I think he should also have love. Love is also a magic weapon for us to do a good job. We should integrate our "love" into the environment and work;

3. Patience: strengthen the sense of work concept and purpose, establish the people-oriented thought, and try to do practical things and do good things for the owners as much as possible. In other words, we should patiently, sincerely and seriously solve problems and do a good job. Only in this way can the work be done well, carefully and solidly, and the practical problems encountered in the work can be effectively solved.

4. Modesty: At work, we must work down-to-earth, learn modestly and ask for advice modestly. Learn from the property predecessors with an open mind, sum up lessons and accumulate experience, and treat the work sincerely.

Second, we should treat our work with a full and optimistic attitude.

The society lacks understanding of the property industry, and many people look down on the property staff, but we must face it with a good attitude. Don't complain too much at work, be positive and optimistic in your mind, and don't stand still.

Third, set an example at work and be strict with your work attitude.

During my work, I will strictly abide by various rules and regulations, be strict with myself, ensure that I can provide quality services to my customers in a down-to-earth manner, and do practical things and do good things in my post.

Fourth, improve professional level and moral cultivation.

If you really want to improve your professional level and create more wealth for enterprises and individuals, you must be strict with yourself, not be sloppy, study hard at work and become a work expert; Strengthen moral cultivation, have a clear understanding of their own shortcomings, start from bit by bit behavior, and become an example for other colleagues in terms of dress, manners, respect for the elderly and love for the young, fairness and integrity, and social morality.

In the future work, I will continue to work hard, constantly sum up all aspects of experience and make my own contribution.