3 15 is someone in charge after acceptance?

Legal analysis: For consumer complaints, the industrial and commercial departments shall handle them within seven working days from the date of receiving the complaints and inform the consumers. When consumers encounter problems, they should first consult with the merchants to solve them. According to different products, the concept of this "merchant" is not the same. The local customer service and after-sales departments have been set up to solve the problem. Therefore, the activities of merchants are also restricted by property management to a certain extent. Therefore, when negotiations with counter dealers fail, consumers can also seek to solve the problem through the management of their shopping malls. When the negotiation between consumers and businesses can't solve the problem, they should seek the mediation of local consumers' associations. The consumer association can only act as a mediator, and has no actual administrative and law enforcement power. When consumers still can't get satisfactory results through the intervention of administrative organs, they can apply to the local arbitration institution in Xi 'an for arbitration. When the problem is still solved through the above-mentioned series of channels, consumers need to bring a lawsuit to the people's court and request the people's court to make a judgment, which is also the ultimate way to deal with the problem.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 32 The administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, in accordance with the provisions of laws and regulations, take measures within their respective functions and duties to protect the legitimate rights and interests of consumers. The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.

Thirty-fourth relevant state organs shall, in accordance with the provisions of laws and regulations, punish business operators for illegal and criminal acts that infringe upon the legitimate rights and interests of consumers in providing goods and services.

Article 35 The people's court shall take measures to facilitate consumers to bring lawsuits. Disputes over consumers' rights and interests in accordance with the provisions of the Civil Procedure Law of People's Republic of China (PRC) must be accepted and tried in a timely manner.