Bold and cautious story of home economics and entrepreneurship of post-80s girls.

Bold and cautious story of home economics and entrepreneurship of post-80s girls.

For domestic cleaners, it is very happy to clean the glass indoors, but it is unbearable for ordinary people to be hung at a height of tens of meters to endure the suffering of the northwest wind. We should use facts and actions to prove that the post-80s generation is not a beat generation!

The domestic service industry gives us the impression that some aunts are doing it and putting it on a girl born after 80. First of all, everyone thinks that the post-80s generation may be too "delicate" and "unable to bear hardships".

The following story of a post-80s girl starting a business in the domestic industry is a good proof:

The girl's name is Han, and she comes from Yantai, Shandong. She is a standard post-80s girl. She is neither delicate nor afraid of hardship. She chose the domestic service of "serving people" and established Xile Home Cleaning Co., Ltd. ..

More than ten meters high inclined iron shelf, dare to climb up and clean; The glass on the twentieth floor is clean inside and out; When cleaning the hotel, remove the bed and cabinet and clean up the dirty things below; Afraid that the glass would freeze and not be cleaned, she asked the owner if there was heating in the house in winter ... Although in the eyes of many people, this is an industry that "serves the people", Han became famous in one fell swoop. In Han's eyes, housekeeping is four words: bold but cautious! With the secret of these four words, this post-80 s girl is well-known in Yantai's domestic cleaning industry, with dozens of professional cleaning staff, and has also become a domestic service company designated by Yantai Endowment Security Center.

Industry survey

A cleaning staff "betrothed" three or five families.

"Hey, big sister, why are you here again?" Some time ago, Mr. Liu found a cleaner through a housekeeping company and went home to clean up. Recently, he called another housekeeping company, hoping to find another cleaner to try. What he didn't expect was that although he contacted different domestic companies, they all ended up with the same cleaner.

Yantai domestic cleaning market needs to be standardized urgently. In order to save money, domestic cleaning companies in Yantai rarely have their own regular employees. Generally, they have a "verbal agreement" with the cleaning staff: if our company has work to do, we will ask you to do it. It is normal and common for a cleaning staff to "contract" three or five companies.

But doing so is not good for the public and the cleaning staff. For citizens, if they are dissatisfied with the cleaning staff or find problems afterwards, it is difficult to find this cleaning staff and it is difficult to defend their rights. Without the management and restraint of the company, the cleaning staff may be prone to problems such as irregularities and irresponsibility in their work. In addition, safeguarding rights is also a problem for cleaning staff. If there is a work-related injury, it may eventually be "three no matter."

Business beginners

Find a cleaner for the boss and find business opportunities to do housework.

Shao Yan of Han nationality was born in 1982. After graduation, she once worked in a company and had a small business, but in the end she felt that it was not suitable for her. In 2008, Han found a domestic cleaner for his boss at that time to clean his house. At that time, she would never have thought that this accidental service for her boss would open a new chapter in her life.

She found a sister who works as a servant. "Elder sister, do you think I can set up a domestic cleaning company? If I can find a job, can you help me contact us to do it together? " In the process of chatting with her sister, I found Han's business opportunities. Encouraged by her sister Han, she decided to enter the domestic industry.

Learning technology

I thought it was easy to clean the glass, but I studied it for three days.

Who didn't clean the glass? Who can't clean the glass? In the eyes of ordinary people, cleaning glass is a very simple job, and Han Gang thought so when he entered the business. "In fact, cleaning the glass is the most difficult. If the glass can be cleaned, the domestic cleaner is basically qualified. Now, when recruiting cleaning staff, I usually ask if I can clean the glass first. " Han entered this industry with a strong sense of enterprise, but she still has a little knowledge of professional technology. At that time, she wanted to learn from the simplest, but I didn't expect this simple glass cleaning to be in her eyes. She studied for three whole days.

"Cleaning the glass has a glass cleaner, which looks very simple. Now many customers have bought their own glass cleaners and special learning videos, but in the end they basically stay at home and have to ask professional domestic workers to clean the glass. " Han told reporters that there is a magnet in the middle of the glass cleaner, which is attracted to both sides of the glass. Cleaning glass with glass cleaner requires skill. When the force is strong, the glass cleaner separates and falls off the glass. When the intensity is small, the glass can't be cleaned. One by one, it looks fancy. If it is a customer's home with a higher floor, it is necessary to use an extension rod to clean the outside of the window. After careful study, he soon became an "expert" from a layman.

Attach importance to talents

Seeing people talking with buckets, they still want to recruit if they have good skills.

In the eyes of many people, the words cleaning and talents seem to be somewhat out of place, but for those who really engage in this industry, excellent cleaning talents are very rare.

"First of all, you have to have a normal heart to do a good job of cleaning. After all, many people look at this industry with colored glasses. If you can't get through this in your heart, you will definitely fail. In addition, cleaning is actually a technical job. Not everyone can do it well. It took me three days to learn to clean the glass. " Han said that one of the most important issues for her now is how to recruit excellent cleaning staff.

"Now it has become an occupational disease. When I see a small bucket filled with glass cleaner at a bus stop or bus, I will definitely take the initiative to ask this elder sister if she is cleaning. If the technology is good, ask people if they want to come to our company. " In order to attract talents, Han tried his best. Walking in the street, her eyes often unconsciously search for people carrying buckets in the crowd.

"Because the business was not skilled at that time, I only brought a bottle of detergent, and I didn't buy a product specially designed to remove oil. That time was really not perfect. " The lack of talents once made Han very upset. Once, she received a job of cleaning carpets, but there was no suitable professional carpet cleaner at that time, so she went into battle on her own. Most of the carpets have been cleaned, but there is an oil stain in the corner that can't be washed out. Although the customer didn't pester this problem, Han felt that he was "not strong enough".

Because of this carpet incident, Han decided to go into battle in person and go to another house to "steal the teacher." She took the initiative to call other domestic companies and said that she wanted to do cleaning work and could be an apprentice. If she has a job like cleaning the floor, she can contact her. "The job of sweeping the floor is not taken every day, so you can only wait for the opportunity to learn slowly." Han told reporters that after more than a month of "undercover", she finally learned to sweep the floor.

recent advance

Participate in social service projects and clean up for the elderly.

"I think it is our honor to participate in the government's social service projects. The contract has been signed, and it is said that it will be officially started in April this year. As for the service content, it is not uniform, and it is necessary to carry out "personalized" services according to the requirements of the elderly. " Han's current QQ signature is "Good luck this year". Where is the luck? Han told reporters that her Xile Home Cleaning Co., Ltd. has become a domestic service company designated by Yantai Old-age Security Center, and the government has invested in cleaning for the elderly over 80 years old.

"This year we have started to serve a car 4S shop, and another community is negotiating!" In addition, there is another lucky thing this year. Her career has expanded from domestic service to property management service. Perhaps in the near future, property management will become a new starting point of her career, which is closer to Han's "housekeeping dream".

Service belief

No matter what the requirements are, we must satisfy our customers.

"In fact, what kind of customers in our industry will meet, and sometimes I feel very hit. Why do customers not understand us so much? But I gradually understand that after paying the money, the customer must hope to achieve their own satisfactory results. It is normal for some customers to be particularly demanding. " Han's current requirement for employees is to work until the customer is satisfied, no matter what kind of requirements the customer has; If you feel that the communication with the customer is not smooth and you are not allowed to quarrel with the customer, you can call her immediately.

"There is a sponge on the glass cleaner, which is mainly used for soaked glass, not for cleaning. That sponge is fixed on the glass cleaner, and it is almost impossible to clean it thoroughly if it can't be taken off. No matter how many times you wash it, it is still possible to wash it out as long as you work hard. Our requirement is that the polished glass is like no glass, but there is no requirement for the sponge of the glass cleaner. " Han recalled that once the elder sister went to a customer's house to clean the glass. The customer feels that although the glass looks clean, the water in the sponge of the glass cleaner is still turbid and needs to be cleaned.

"You have done so much work, just wipe it several times until the customer is satisfied!" The elder sister called Han and cried that the job was free of charge and didn't clean the glass. But under the guidance of Han, I figured it out. Later, Han called to explain the reason. Later, the elder sister cleaned the glass three times, and the customer was satisfied, and the elder sister also got the reward smoothly.

Dare to do it, do housework.

bold

A shelf more than ten meters high has to climb by hand.

"In our line of work, we must be bold and cautious!" In the interview, Han mentioned the words "bold and cautious" many times. She thinks these four words are the driving force for her to become the backbone of today's industry from a layman. Lean out and clean the glass on the15th floor, and clean the glass curtain wall of an 80-meter-high building ... For many people, climbing to a height of 35 meters may be scary, but for domestic cleaners, even if it is 100 meters, they still have to work, and what ensures their safety is often just a rope and a hanging board.

Han told reporters that she had received a job cleaning the workshop in a factory. After going, she found that the roof of the workshop was very high, and there were many large metal shelves in the workshop. During the cleaning process, the factory temporarily requested to clean the dust on the shelves. "It's full of shelves, and we can't get on the scaffolding at all, so we can only climb it with our bare hands. In addition, the shelf is very narrow and there is no room for two feet. Watching the cleaning staff climb up, people gradually became black spots. To be honest, I am afraid to stand below. " In order to meet the requirements of customers, the cleaning staff climbed to the shelf of more than ten meters and insisted on working.

careful

Bathroom "land reclamation" takes five steps, and attention to details can win.

During the interview, the reporter learned a new term "land reclamation and cleaning", which is a unique term in the cleaning industry and generally refers to the first cleaning after the renovation (painting) of new houses. "In fact, under the bed and under the cupboard are the most hidden places, but if you don't move, many people will ignore these places." Han pays special attention to details. When she was "reclaiming land" for hotels and restaurants, she insisted on removing all the beds and cabinets and cleaning up all the debris below.

"First of all, it depends on the material of the bathroom ceiling. According to different materials, different cleaning methods are used for cleaning; Clean the bathroom wall with a cleaning ball or brush; Wash the sanitary ware in the bathroom with a towel, and clean all kinds of faucets and pipe fittings with stainless steel cleaning solution; Use the floor washer for final cleaning, especially the corners of the floor, and use cleaning balls and blades to remove dirt and cement stains in corners that the floor washer can't wash away. Finally, wipe the faucet and other pipe fittings with a dry towel again ... "When it comes to how to" open up wasteland "in the bathroom, Han said so many details in one breath, which made people marvel at her exquisiteness.

"If you don't care, it is better to clean up other people's customers. Why are you cleaning? " For these seemingly cumbersome processes of ordinary people, Han feels that this is the trick for her housekeeping cleaning company to stand out.

Devote oneself to work/career

The northwest wind has blown hemp, and the glass has to be cleaned.

For domestic cleaners, it is very happy to clean the glass indoors, but it is unbearable for ordinary people to be hung at a height of tens of meters to endure the suffering of the northwest wind.

"The glass in the south and the building was wiped by others themselves, leaving us only some exterior wall glass in the north." Last winter, Han received a job to clean the exterior glass of the new building. The exterior wall of the building is sprayed with mortar, and some mortar is also sprayed on the glass. "No, with a shovel shovel can't get it down. After using the thinner, the gunite softened, but it became like a tape and stuck to the shovel, leaving traces on the glass. " The pulp manufacturer gave Han some thinner, but the effect was not satisfactory. Hanhe employees finally decided to try washing with water, but the effect was particularly good. -/kloc-the temperature of 0/0℃, the whistling northwest wind and the spraying of cold water soon made everyone's hands numb by the northwest wind, but finally the glass was wiped clean. Perhaps moved by their hard-working and earnest spirit, many enterprises have become their frequent customers.

;