Property quality management skills and improvement suggestions

Brief introduction: Quality is the eternal theme of property, and quality is the first priority under the premise of ensuring safety. The focus is on the operation of the quality system. The management objectives and corporate culture of the property are achieved through the joint efforts of all staff. The following are some tips and suggestions on property quality management that I brought to you, hoping to help you.

Some people think that property quality management is an offensive task. From the perspective of emotional intelligence, it is to cut off one's interpersonal network and deprive one's living space. I think this work focuses on understanding its connotation. To put it simply, this work lies in: first, guiding the analysis of problems and recognizing the existence of problems; The second is to guide the problem and formulate rectification measures; The third is to supervise and follow up the implementation of the problem; The fourth is step by step. Let him know that the purpose of this work is to help him finish the work better and let him support this work.

Everything in a property management enterprise is quality, and every move is service. Service quality is the key of property management enterprises. The requirements or standards put forward by quality management have become the main axis running through the whole service process, and are the methods and means of property management service process. There are many methods of quality management, and the most fundamental thing is to establish the quality culture of property management enterprises.

Depends on the leadership of the top management of the enterprise

The establishment of quality culture lies in the attention and support of leaders. Without the support and practice of leaders, quality culture will be empty or unsustainable. The quality consciousness of leaders is the core of the quality culture of property management enterprises. The leadership mentioned here refers not only to the general manager of the property management enterprise, but also to the middle-level leadership collective including the general manager. Because senior leaders show the way, middle leaders lead the team. It can be seen that the importance of top managers to promote the implementation of quality management in enterprises. After establishing the unified direction and purpose of the organization, senior managers should also create and maintain an internal atmosphere so that employees can work together in Qi Xin to achieve organizational goals.

Establish a quality culture suitable for enterprises

The development of quality management is to establish a quality culture suitable for the enterprise. You are not suitable for other people's quality management system. According to the key points and requirements of the company's real estate work, quantify energy, refine energy, simplify energy and streamline systems. Quality work is like peeling bamboo shoots, which needs to be carried out layer by layer. Such as: formulate? Two-level training, two-level inspection and two-level assessment? As the core quality culture, establish a first-level company-level quality management process and a second-level management department-level quality management process, and implement monthly work plan and summary template management, daily workflow kanban management, duty manager system and other auxiliary quality management work.

Conduct on-site sampling inspection from top to bottom.

The implementation of quality management lies in the appropriate cooperation between superiors and subordinates. Not only the quality department manager can grasp the quality culture of the enterprise, but also the combination of on-site sampling inspection of the company and on-site self-inspection of the management office. It is a process of self-correction to let all staff participate in self-examination and self-correction. Spot checks combine supervision and guidance at the same time. Instead of simply picking faults, punishing with power and taking revenge, they help or guide people in their own shoes, guide the methods of finding problems, analyze problems, put forward suggestions to deal with problems and formulate rectification measures.

In quality management, some companies do not pay attention to work methods and skills, which leads to mutual conflict and understanding between employees and supervisors, supervisors and supervisors, and supervisors and quality departments, which makes this work impossible or can only be carried out intermittently, forming negative barriers, and even more unable to achieve effective quality management? PDCA？ Circular process. Spot checks should not only find problems, but also cultivate the team's self-control ability, in which communication is the basic point of mutual support. The communication here is divided into two aspects: communication with superiors and communication with subordinates, so that superiors and subordinates can be integrated and in the same direction, people can understand and cooperate, things can be analyzed and corrected, and the whole work can be promoted in a timely and effective manner.

Strict details are needed in the process.

The process of quality management lies in strict requirements for details. Service is a process, and the end of the process reflects the completion of the service and puts forward requirements for every link of the process. In this process, the details of each step can reflect the quality. In particular, we should properly handle the intersection and corner parts. Paying attention to requirements and details is the key to promotion, and the dynamic self-examination and self-correction of property services has also become the subject of more refined services.

Continuous PDCA cycle

The progress of quality management lies in the continuous operation of the process. You don't have to correct it at once. You need to make corrective measures every time and improve step by step. The basic manager and responsible person in PDCA management is the duty manager. Arrangement, requirements, planning, implementation, inspection and summary are repeated. Statistical analysis schemes include pareto chart, causal analysis, countermeasure table method, analytic hierarchy process, correlation diagram method, statistical analysis table method and histogram method. When problems are constantly found in management, set a reasonable range value, carry out normal rectification within this range, and carry out serious rectification beyond the range. It can be seen that the number and degree of each problem can determine whether it is within the normal range, and the comparison range value determines the severity of the rectification problem. The improvement of service quality cannot be achieved overnight. It needs continuous improvement, continuous efforts, and continuous promotion of service quality to a new platform. Continuous improvement? A new way of working is inevitable, and it is more important to arrange and adjust the work every once in a while, and gradually update it to achieve the purpose of improving quality culture.

Application of Re-excitation in Results

The persistence of quality management lies in the effective use of incentives. Enthusiastic inquiry and busy running convey the initiative and positive side to every owner. The establishment of public honor column, kanban management, monthly notification and commendation are in contrast with the owner's commendation, and the positive and negative incentives of monthly outstanding employees, quarterly service stars and annual advanced individuals are in contrast. Wear excellent employee cards, issue certificates and other incentives. Let excellent employees be recognized by the management department and the company in terms of material and spirit, and let employees always maintain a positive and responsible attitude and take the initiative to rectify when the service is not in place. Understand and analyze problems, resolve to correct problems, prevent problems in advance, and achieve progress.