Summary of residential customer service property work

Property management is a service work. If you want to do it well, you must do everything carefully. With the deepening of property management in residents' lives, providing satisfactory services to owners has become the primary method for property management enterprises to maintain their absolute competitive advantage. So how to write a summary of residential customer service property work? The following is my summary of residential customer service property work. I hope you like it.

#28827 Summary of Community Customer Service Property Work 1

First, basic services:

1. On the day of 13 on duty, I further felt the warmth of the big family of Qingzhuyuan. I can't see any complaints from everyone, only a warm smile on my face. During the duty period, the water pipes in front of the Lanxiuyuan group and the north-south main road burst. According to the instructions of the manager and the water cut-off plan, coordinate all departments, and do a good job in the owner's explanation and maintenance report. The longest time is 1 1 hour, which finally ensures the owner's domestic water, and the owner has no complaints.

2. Cooperate with the company to comprehensively promote 8S management activities, and make relevant signs and other signs such as banners, water signs and wall-hung documents.

3. Draft various written letters to the outside world, including work contact list, rectification notice, contact letter for renovation and rectification, correspondence with Qingzhuhu Golf Club, etc.

4. Data management: in strict accordance with the provisions of the archives management. In particular, the owner's files should be clearly listed for easy retrieval, and each owner's information should be put in one file. At the same time, it is necessary to ensure the confidentiality of information and strictly implement rules and regulations such as borrowing and checking.

5. Cooperate with the visitor card system implemented by the park in June 5438+065438+1 October1,and notify the previous posts to release all temporary visitors (the owners' relatives and friends, construction rectification and renovation personnel, etc.). ) After the identity is confirmed by telephone, so as to ensure the safety of the owner's residence.

Second, the park life service:

1. Cooperate with the development of the park life service system, make various warm tips and post them, and send them to the owners through the district housekeeper.

2. Send short messages to the owners about various festivals and park activities.

3. Cooperate with the development of health services in the life service system of the park, and actively provide blood pressure measurement services for visiting owners; Issue physical examination cards to visiting owners and update relevant statistical data in time.

4. I counted the development of life service in the park from June to August in October (1). In the process of learning individual service follow-up table and monthly statistics, my work skills and service concept have been greatly improved.

Looking forward to next year, we will face opportunities and challenges, knowing that we still have too many shortcomings, and we plan to do the following things to improve ourselves in 20 years:

1.20_ At the beginning of the year, because of the affirmation of the company, I was promoted to head of the department, and my responsibilities and obligations followed. But I need to improve my team cohesion and management skills. In the coming year, I will do a good job of communication within the department and with other departments, so that the work team can maintain a serious and lively healthy atmosphere, learn to do a better job of supervision, ensure the service quality of the department, give full play to the collective role of employees, and further improve the service quality.

2. Follow up the timely rate and completion rate of maintenance work in time, so as to solve the problem for the owner in time.

3, more to the scene to understand the actual situation, you can more thoroughly understand the relevant property terminology, and you can find the best way or way to deal with the problem.

4. Summarize the existing problems and lessons in time, and compile cases for mutual exchange, reference and learning.

5, strive to improve their skills and management level, do a better job.

6. In addition to learning the related categories involved in this department, we should also learn the processes of other departments to lay a solid foundation for the overall control ability in the future.

7, strengthen the organization and coordination and the ability to deal with emergencies.

Our work is linked by all kinds of small things, but it is not easy to do these small things well. During my working days, I deeply feel that I can tap my greatest potential. My leaders and colleagues are my mentors and friends. I will find my own development direction and keep my enthusiasm and forge ahead in this job!

#28828 Community Customer Service Property Work Summary 2

Time flies and a new year is coming. In the next 20 years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now make a summary of the work in the past 20 years.

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20_ _ _ month, I started to work as a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in _X enterprise, although I had experience in reception, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

#574863 Community Customer Service Property Work Summary 3

Time passes through your fingers inadvertently, and it's another year in a blink of an eye. Looking back on the work in the past 20 years, under the correct guidance of the leaders of the property management company and the strong cooperation of all the security guards, all the work of Ruiheyuan Security Team can be carried out step by step, especially in personnel management, public security management and fire control management, and the post discipline and manners of the security guards have been improved to a certain extent.

The work in 20__ years is summarized as follows:

First, I strictly demand that I abide by the company's rules and regulations, take the lead and be responsible for everything. As a security captain, I always adhere to the requirement of "hard work first, hard work on internal strength". I use my own practical actions to subtly influence and drive all the team members in my work, and at the same time, I constantly learn from myself to improve my business knowledge and writing level.

Second, strengthen the construction of the squad leader. The squad leader plays a vital role in the work and plays a demonstration role for the foreman. In order to improve the management level of the squad leader and team members and their ability to deal with various emergencies, all team members (especially recruits) will be trained irregularly every month. Because the training is in place, it not only reduces the complaint rate of the owner to the security team, but also achieves good results and establishes a good image of the company.

Third, pay attention to community security: strengthen the management of outsiders, especially the unemployed people who rent in this community, and cooperate with the police station to do a good job of registration.

Of course, there are still many shortcomings and difficulties in our work, such as the loss of the owner's battery car, which has caused a certain negative impact on the company. Therefore, we cannot be proud of our achievements. Only by constantly improving their professional quality, strengthening business training and learning, and constantly improving the shortcomings in their work can we serve the company and the owners with more enthusiastic and high-quality work.

20__ years have passed, and we will usher in 20__ years with confidence. The new year means new opportunities and challenges. I firmly believe that under the wise decision and operation of the leadership of the property management company, the future of the property management company will be better. As a member of the company, I will, as always, serve the company wholeheartedly and try my best to do my job well. If the team leader works, only in this way can the team be full of vitality, win the trust of the majority of owners, win a bigger property market and contribute a little to the development and growth of Xiangsheng Group Property Company!

In 20__ years, we will unite all the security guards, resolutely implement the work policy of the company leaders and live up to the expectations of the company leaders.

#574862 Community Customer Service Property Work Summary 4

Since I was transferred to the property management office as the manager of the property department this year, I have tried my best to adapt to the new working environment and post, studied with an open mind, worked hard and fulfilled my duties, and successfully completed various tasks. The property management of our campus has made brilliant achievements. The following is my work report:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their own work and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect and collect the service fee regularly according to the service fee agreed by Hongya Company, the owner and us. _ _ The service fee for the whole year has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. I have been mainly engaged in office work for the past six months, and I am quite sure of copywriting management. I have mainly done the following two things: First, I have done data entry and document sorting. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

Some work has been completed and some achievements have been made. To sum up, there are the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to less work practice and lack of relevant work experience, the work of _ _ years has the following shortcomings:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and community greening management needs to be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work, in order to do a good job in the new year, we should highlight the following aspects:

(1) actively coordinate with the company and the owner to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in greening and maintenance of residential areas.

#574860 Community Customer Service Property Work Summary 5

Scientifically arranging and strengthening the "three comprehensive management", in order to build a corporate brand with Galaxy characteristics, establish a good corporate image, complete the handover of new property, realize diversified management, strive to create a double harvest of social and economic benefits, firmly grasp the main line of property service work, and successfully complete all tasks assigned by the company. The work of the past year is summarized as follows.

First, clear indicators, and strive to increase revenue and reduce expenditure.

At the beginning of the year, according to the target management responsibility issued by the board of directors, the department responsibility book was signed by department, and the task indicators of the general manager's office were clarified. Over the past year, despite the replacement of property management personnel, with the increase of housing problems, the rise of property management fees has been affected, but I still managed to complete the charging task, and at the same time paid attention to increasing the income outside the property, and realized the diversification of pure water sales income through efforts. Represents housing rental income yuan, representing service income yuan. Name transfer will increase income.

Second, the implementation of quantitative training system.

According to the Training Plan, the training work was implemented, and the CD "How Property Management was Tempered" was purchased, and everyone was organized to watch and study carefully. The class time was nearly 10 hour * * 8 discs. We made our own training handouts, gave lectures (for all employees), and strengthened the combination of pre-job training and on-the-job training. In the case of a large number of new employees and large variables in the entry and exit of employees, priority should be given to training. And pay attention to the implementation of the responsibility system, combined with the actual work, improve the quantification of each post responsibility, facilitate operation, facilitate supervision and inspection, and ensure the implementation of various systems. It is affirmed that the responsibilities of cleaning staff should be promoted by each department in detail, and the standardization should be improved by the quantitative system of departments and posts, and the on-the-job employees should be required to do their jobs well.

Third, the property handover personnel training

One of the main tasks of the company this year, the handover of the new property building, was fully prepared at the beginning of the year. Make clear the handover of each workflow, plan to recruit new employees, and gradually increase the number of employees according to the completion handover stage of Du Ming Building to reduce the cost. Due to adequate organizational preparation and clear division of labor among various departments, the handover task has been successfully completed and the management of the new property has been implemented. After more than half a year's practice, employees have been trained to be competent for their respective jobs.

Four, five heart service to enhance corporate image

At the beginning of the year, it was proposed to do a good job of quality service with "five hearts" and enhance the corporate image. The general manager set an example and made a big fuss about broadening services. In order to satisfy the owner, the owner will take the initiative to serve when necessary. The host is out, the flowers and trees at home should be watered, and the ornamental fish should be fed. The property manager took the initiative to take the key and completed the task well. The owner proposed to hire a nanny, took the initiative to contact the housekeeping service company to help coordinate, changed many people successively, and finally invited a satisfactory nanny. The car mainly handles the car pass, actively helps the agent, and draws closer the relationship with the owner. Thanks and praised by the owners, the corporate image has been improved. give rise to

Fifth, strengthen communication and cultivate team spirit.

Pay attention to the relationship with other departments this year. The new property manager has a desire to do a good job at first, and some jobs must be coordinated by employees from other departments. Poor communication and coordination will affect work psychology, so we should adjust it in time and pay attention to communication. Now we can work well together. Instead of directly interfering with the problems found, we should coordinate with the department leaders and managers to solve the problems, and educate the majority in the department through individual problems, which is conducive to mobilizing everyone's work enthusiasm. Can play a subjective initiative, so that team spirit can be carried forward.