Property quality goods

No matter where, management and being managed, service and service are always full of contradictions, and the contradictions between property service companies and community owners are always endless, and some are even more ridiculous.

A lawsuit took three and a half years to settle.

An owner of Sydney Community, Jiangnan Road, Yulin City lives on the first floor (there are shops downstairs). Because of the need of architectural design, he has a platform without property rights, but he can enter and exit, so he is determined to build his own hut on this platform.

Of course, he knew that it was illegal to build a hut, so he adopted a long-term and step-by-step construction strategy. 20 1 1, he first erected two poles as pillars for drying clothes, and later erected several pillars. After a while, after confirming that no one intervened forcibly, he used the time of public holidays to build the roof. Later, it was surrounded by a wall and turned into a hut. It took him several months to finally build a private cabin of more than 20 square meters.

In fact, when he erected a few pillars, the residential property service staff had already communicated with him, but the owner admitted that he was wrong and kept making small moves, which led to the problem not being solved for a long time. In addition to urging owners to correct themselves, residential property service companies also report to urban management, community offices, neighborhood offices, housing construction committees and other units and ask them for help. But because the owners often don't live here and often can't find anyone, this problem can't be solved.

20 12 because the awning on the hut illegally built by the owner extended out of the platform, rainwater directly dripped into the access channel of the unit, causing public anger, and residents demanded that the residential property service company dismantle the hut immediately. In desperation, the residential property service company can only appeal to the court. Finally, the owner "sincerely" admitted his mistake in court and reached a settlement.

Surprisingly, the two sides reached an out-of-court settlement and the owner demolished the illegal building, but within a few months, the owner rebuilt the hut. This time, the property service company did not hesitate to take him to court again, and finally forcibly demolished the illegal hut.

From 20 1 1 to 20 14, the incident was handled for three and a half years, and several administrative departments intervened. It was only after two appeals to the court that it was completely resolved. How much manpower and material resources are wasted in the management of property service companies? It can be seen that the difficulty of residential property management.

Embarrassment: the housekeeper who is inseparable from the outside.

In recent years, there are more and more private cars. It is said that there are more than 100,000 cars in the peak hours in Yulin city, and parking has become a big problem in the community.

Many residential areas in Yulin, because the original planning was not in place, caused by the lack of parking spaces, a large number of private cars have nowhere to park. Because of the parking space problem, the contradictions among all parties in some communities are becoming more and more prominent-disputes between owners and developers, owners and property management companies, and owners and owners continue, and some even use more intense demands such as smashing cars, hanging big slogans and gathering people to protest, hoping to solve the parking problem.

Between neighborhoods, conflicts often increase because of parking problems. For some psychological reasons, some owners often vent their dissatisfaction on innocent people, such as parking to block other people's garages, blocking road entrances and exits, and some people who have no bottom line will block the door of the community with cars, so that all owners can't get in and out normally.

These things often make the residential property service personnel, if handled improperly, have a slight disagreement, which may lead to fights.

The biggest headache for property service companies is the contradiction caused by poor construction quality.

90% of the top-floor residential buildings in a residential building in the south of Yulin City actually have water seepage problems. In another community, because of the poor quality of water pipes, the water supply pipes burst more than ten times in a year, and even the water supply could not be restored in a week, which made the owners miserable. The external wall of a high-rise residential building in the east of the city has serious water seepage. Even the new general manager of the developer shook his head and said that he had seen poor quality and never seen such poor quality.

Of course, not all residential buildings have quality problems, nor are all developers irresponsible. The problem is that building quality is the most anxious problem for owners, which can be said to be their core interests. If it is not solved well, the contradiction will be the most intense.

At this time, the property service company is the most uncomfortable, because developers and owners have pinned their hopes on it to solve the problem. Owners hope that as a "housekeeper", the property service company will stand in its own position, not only negotiate with the developer for timely maintenance, but also reach a long-term quality guarantee with the developer, and some even demand economic compensation. On the other hand, developers hope that the property service company can calm down the incident as soon as possible, reduce the negative impact, reduce the maintenance cost, and even let the owners pay the bill.

The focus of the conflict between the two sides is on the property service company, which makes the property service company most helpless. Not only do you enter the bellows at both ends like a mouse, but both sides are not pleasing, and it is difficult to be a man inside and outside. (Reporter Lu)

Original title: Management is difficult, no matter what is more difficult: embarrassing residential property services