What are the specific standards of the quality system?

In recent years, we often see the words "XXX company has passed ISO900 1 quality management system certification" printed on the packaging box of a product, or the words "XXX shopping mall has passed ISO900 1 quality management system certification" printed on the shopping bag of a market or supermarket; If you often pay attention to the recruitment information of some companies, you will find that many employers take the requirements of "knowing ISO9000 standard knowledge" and "having ISO9000 internal auditor qualification" as the conditions for recruiting personnel. However, many people simply don't know what "ISO" and "internal auditor" are, and often feel in a fog.

1. What is an internal auditor? What is the role of internal auditors?

Internal auditor is a special term put forward by ISO International Organization for Standardization. Compared with ISO9000 family standard, the full name of internal auditor is "internal quality management system auditor". There are many standards formulated by ISO International Organization for Standardization, among which ISO9000 family standard is only one, and there are ISO 14000 environmental management system standards. Compared with ISO 14000 standard, the full name of internal auditor is "internal environmental management system auditor".

At present, we only provide internal auditors of ISO9000 quality management system, so the internal auditors mentioned here all refer to "internal quality management system auditors".

According to the requirements of ISO9000 standard, any unit that wants to obtain ISO9000 certification must conduct internal quality audit (internal audit for short) on a regular basis, and the personnel who carry out internal audit must be trained and qualified internal auditors. Only after obtaining the qualification certificate of internal auditor can we undertake the internal audit task of this unit.

Therefore, any unit must have at least 2-3 internal auditors to obtain ISO9000 certification.

2. What is ISO9000 family standard and what is its function?

𚧈family standard is an international general quality management standard compiled by ISO/TC 176 (International Organization for Standardization/Quality Management and Quality Assurance Technical Committee), which aims to improve the quality management within the unit, stabilize the quality of products and services, and improve the credibility of customers and units. Implementing quality management according to ISO9000 family standards, units that have passed ISO9000 quality management system certification can confidently issue such a promise to customers: "Our management system is internationally recognized, and the quality of our products and services is first-class!" You can imagine how important the ISO9000 family standard is!

The 2000 edition of ISO9000 series standards will include the following standards and supporting documents:

The first part of the core standard:

10900: 20000 Quality Management System-Fundamentals and Terminology;

Network O900 1:2000: 2000 Quality Management System-Requirements

Iso 9004: 2000 "quality management system-a guide to performance improvement"

Iso19011:2000 quality and environmental audit guide.

The second part has only one other criterion:

ISO 100 12 measurement control system

Note: international standards published before the 2000 edition of ISO9000 family standards, but not cancelled or transferred out, should still be regarded as valid versions of international standards before being converted into technical reports.

The third part of several technical reports has been included in the plan:

ISO/TR 10005 quality plan guide

ISO/TR 10006 project management guide

ISO/TR 10007 technical conditions management guide

ISO/TR 100 13 quality management system document guide.

ISO/TR 100 14 quality and economic management guide.

ISO/TR 100 15 "guide to education and training"

Iso/tr10017 "iso 9001statistical technology application guide"

Note: The "TR" in the number indicates that the document is a technical report.

The fourth part of the booklet

ISO/TC 176 (International Organization for Standardization/Technical Committee for Quality Management and Quality Assurance) will prepare some brochures as guiding documents for implementing the 2000 edition of ISO9000 family standards, including:

Quality management principles

Selection and use guide

Implementation guide for small organizations

3. What is quality management? What kind of talents are needed to implement quality management?

⪔ Family standard is the criterion of quality management system, so what is quality management?

Quality management is the same as other management in the unit (such as financial management, production management, operation management, etc. ) is a part of enterprise management and one of the core contents of enterprise management. The purpose of implementing quality management is to steadily improve product quality, win the trust of customers, lay a solid foundation for enterprise marketing, and enable marketers to open the market with greater confidence.

The operation of quality management needs talents who know how to implement quality management effectively, and the internal auditor training institution of quality management system is the cradle of quality management talents.

4. What are the advantages of implementing ISO9000 quality management system?

(1) Procedures that can prevent the occurrence of unqualified products or services and improve the reputation of the unit;

(2) Do a good job at one time and earn the maximum profit at the lowest cost;

(3) It can reduce the temporary emergency situation, which is beneficial for managers to get rid of daily chores and consider the development prospects of the unit;

(4) Be able to carry out systematic management and incorporate the experience of this unit or other units into the documented quality system for training employees, standardizing their working procedures, reducing work mistakes and improving work efficiency;

(5) It can effectively find and solve quality problems and prevent the same mistakes from happening again;

(6) It provides a means for employees to do a good job at one time;

(7) It can provide customers with objective evidence to prove the quality of products and services conveniently and quickly;

(8) Providing factual evidence for quality management system evaluators, customer representatives and lawyers in legal proceedings;

(9) You can regularly check the work of your unit and find opportunities to improve your work and product quality in time.

5. What are the advantages of obtaining ISO9000 quality management system certification?

(1) In order to obtain certification, an enterprise must ask a quality system certification institution recognized by a recognized institution to audit its quality system, so it must work in strict accordance with standardized procedures, which is conducive to the improvement of enterprise management performance;

(2) It is more easily recognized by the market and customers;

(three) to be able to publicize its certification qualification in the public media, which is conducive to improving the market image;

(4) Because the purpose of certification audit is to check whether the quality system has the ability to ensure that the products meet the requirements of customers, the certification of the quality management system is equivalent to the customer's inspection of the unit;

(5) Certified enterprises will be able to gain some advantages in project bidding;

(6) Be able to confidently provide commitment to the quality of products and services, thus bringing more customers and expanding market share;

(7) The certified enterprise must accept the regular supervision of the certification body to confirm that its quality system continuously meets the requirements of the standard and is continuously improved. This regular supervision by certification bodies has played an important role in maintaining the quality system of certified enterprises;

(8)ISO 9000 certificate has been recognized worldwide, which is conducive to the development of the international market;

(9) Quality system certification can reduce customers' repeated evaluation of certified enterprises;

(10) When products are submitted to other units as raw materials, the inspection and supervision of receiving units can be reduced, and the control degree of incoming inspection can be reduced, thus reducing certain cost input.

6. What are the benefits of becoming an internal auditor for personal career development?

With the increasing calls for international integration, outstanding enterprises in China have stepped into the ranks of ISO9000 certification. The State Council also requires the country to complete the ISO certification of 65,438+10,000 enterprises within three years. According to the regulations, each unit that needs certification needs at least 2-3 internal auditors, who will be indispensable talents in this century.

For the unit, the effective implementation of quality management can not be separated from the support of employees. In other words, every employee needs to master the requirements of ISO9000 standard. Therefore, the on-the-job employee's qualification as an internal auditor is helpful to improve his work performance, and at the same time, it is also helpful to gain the approval of his boss and colleagues.

For those who are looking for a job, obtaining the qualification of internal auditor is an effective passport to apply for a job. At present, few people know the knowledge of ISO9000 standard, and even fewer people have the qualification of internal auditor. However, the demand of employers for such personnel is increasing day by day. Obtaining the qualification certificate of internal auditor is conducive to finding the job opportunities you need faster.

In addition, due to the vigorous promotion of ISO9000 certification, more and more companies want to obtain certification certificates, but these companies often don't know how to operate, which leads to a large number of ISO9000 consulting institutions. When you have obtained the qualification certificate of internal auditor and gained some certification experience in your work, you can step into the door of certification consulting, provide consulting services for the units that need certification, be an unrestrained freelancer, or start a certification consulting company and start your own career path.

Therefore, holding the qualification certificate of internal auditor is tantamount to knocking on the door of career.

7. What knowledge should an internal auditor possess? What skills do you have?

Getting the qualification certificate of internal auditor does not mean that everything is fine. How to become an excellent internal auditor is the real talent behind this certificate.

As an excellent internal auditor, we must first master the knowledge of ISO9000 family standards, understand the essence of ISO9000 and deeply understand the requirements of ISO9000 standards. Secondly, it is necessary to master certain internal audit skills, such as how to find loopholes in product quality or quality management system operation, how to find opportunities for improvement, and how to use cost management skills to control quality costs, so that products can meet customer requirements and will not be unprofitable because of excessive quality. ...

Therefore, an excellent internal auditor must seriously study ISO9000 standard knowledge, quality management methods and internal audit skills.

8. What kind of unit needs internal auditors?

It can be said that all walks of life need the participation of internal auditors.

The O9000 family standard is not only aimed at manufacturing or a single industry. In the ISO9000 family standard, there is no such term as "enterprise". This is because, when translating ISO9000 standard into Chinese, according to the national conditions of China, the word "enterprise" generally refers to the processing and manufacturing industry in China. Considering the original intention of ISO, the standard is applicable to all walks of life, so the word "organize" in the original version-organization is adopted. In the ISO9000 family standard, any organization that applies for certification is called an organization.

Visible to any unit (government and institutions, hotels, construction companies, manufacturing enterprises, software development enterprises, schools, banks, real estate companies, property management companies, trading companies, etc.). As long as we want the quality of our products or services to meet international standards, gain the trust of customers and the reputation of our company through the operation of the quality management system, and have the ISO9000 quality management system certification, we need the participation of internal auditors.

9. What kind of people can attend the internal auditor training?

All employees and students with high school education or above who are interested in ISO9000 quality system management, certification and internal audit can participate in the internal auditor training.

10. What courses do I need to take to participate in the internal auditor training, and how do I charge?

(1)ISO9000:2000 Basic knowledge: eight quality management principles, twelve quality management system foundations, the relationship between quality management system and other management systems, and basic terms of quality management system;

(2)ISO900 1:2000 standard knowledge: detailed explanation of ISO900 1:2000 standard terms;

(3) Internal audit skills: how to make an internal audit plan, how to hold the first meeting, how to write an internal audit checklist of quality management system, how to conduct on-site audit, how to fill in non-conformance report, how to organize the last meeting, how to write an internal audit report, how to formulate corrective and preventive measures, and how to verify the completion of corrective and preventive measures;

(4) How to compile the quality management system documents: What kind of examination and approval procedures are needed for the quality management system documents, the methods and key points of compiling the quality manual, how to decide which program documents need to be compiled according to the actual situation of the enterprise, the basic format and content of the program documents, and how to combine the third-level documents with the quality manual and program documents.

(5) Training of management representatives: What are the responsibilities of management representatives, how do management representatives assist top managers in planning quality management system, how to formulate quality policies and quality objectives, how to relate quality policies and quality objectives, how to improve the operation quality of quality management system, how to obtain information on continuous improvement, how to assist top managers in management review and how to write management review reports.

Training fees for all courses: 500 yuan RMB; Issue the qualification certificate of internal auditor after graduation.

The above courses can also be trained in a single subject, and the training fee is RMB 100; No certificate will be issued after studying in a single subject.

9. What are the advantages of choosing our training?

With the deepening of China's understanding of ISO9000 quality management system, many such units provide internal auditor training, and the service contents of these units are basically the same. Why did you choose us? Tell you a few reasons!

(1) After graduation, unemployed students will be provided with lifelong career introduction free of charge.

(2) Units that have not passed the certification recommend students to study in our department, and we will provide you with the introduction of certification consulting units for free, and the manufacturing industry can provide low-cost certification consulting.

(3) After graduation, give all students a set of electronic templates of ISO quality management system documents (including quality manual and procedure documents, quality record form, internal audit checklist, internal audit plan, internal audit report, management review plan, management review report and some supporting documents), so that students can engage in certification work quickly.

(4) After graduation, if students encounter any problems related to ISO9000 in their work, they can still consult by telephone or other means.

(5) You can get some benefits by choosing other training content.

These services are not available in any other training institutions, which is our characteristic and a wise choice for students!

References:

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