Real estate customer service entry written test template (with multiple-choice questions and short-answer questions) please give directions!

Shundao real estate 20 1 1 the fifth batch of personnel induction training questions

Name: Score:

Multiple-choice question: There is only one answer to this question. Please fill in the correct letters in (), each question 1, each question *** 10.

1. The full name of our company is: Wuhan Shundao Real Estate Consultant Co., Ltd., referred to as ()

A. Shundao Real Estate B. Shundao Real Estate C. Shundao Real Estate D. Shundao Intermediary

2. In the following four paragraphs explaining the core meaning of the company name, which paragraph is not emphasized by us ()?

A. Obey the call of morality B. Follow the laws of the market C. Comply with the development of real estate D. Comply with the development trend

3. The shareholders of the company entered Beijing on 1992, entered the real estate market in Shenzhen on (), and established Wuhan Company at the end of 2004.

In 2000

4. We sum up the company's core ideas into eight words: morality, mission, creativity, trying, service, learning, () and paranoia.

A. Safe B. Fast

C. Plan D. Tradition

5. This training course has four modules, and the lecturer thinks that () is the foundation of everything.

A. Career planning of real estate agents B. Basic knowledge of real estate

C. Real estate broker operation skills D. Real estate broker practice

6. Do you think the root cause of people's confusion and failure in the workplace is ()

A. can't bear hardships. B. I don't care about my performance

C. No ambition, no concern for your future D. No correct mentality.

7. Real estate agent is a general term, including brokers in the conventional sense-real estate sales personnel (also divided into new house sales and second-hand house sales), real estate planners, real estate consultants, real estate trainers and real estate managers. However, most people who are interested in this are from ()!

A. real estate trainer B. real estate consultant C. real estate planner D. real estate salesman

8. In the teaching of time management, the lecturer finally talked about the core of time management, which of the following is not the content ()

A. make a list of things to do every day. B. Set priorities, starting with the most important things.

C. Use your spare time to do it every day.

9. People's mediocrity and failure are mostly due to the incorrect choice of life goals. There are four main conditions for the incorrect choice of life goals. Which of the following is not what we are discussing: ()

A. No goal (or vague goal), drifting with the flow, this is the state of most people;

B. The goal is too big, out of reach and difficult to achieve, thus dampening the enthusiasm for continuing efforts;

C. the goal is too small and easy to achieve, which makes me lose my passion. In fact, it is equivalent to having no goal and wasting people's potential;

D. the goal is not too big or too small, step by step every day.

10. According to the course introduction, we have seven channels to obtain housing. At present, we use () the most.

A. On-site registration B. Customer quotation (telephone or intranet)

C. Internet and media search D. Community presentations and unfamiliar visits

If there are two or more answers to multiple-choice questions, please fill in the letter () that you think is correct. If you fill in more or misspelled words in each question, you won't score, and each question will score 2 points and * * 20 points.

1. Our plan in recent years is: ()

A. forging a team with second-hand housing brokers as its main business.

B. Take the new site planning organization as the development direction and improve the quality.

Relying on training courses to attract like-minded elites

D. Real estate development to make money

E gradually develop professional training, evaluation and property management services.

2. Six laws of wolf nature, mainly including: ()

A. the whole is supreme: sacrifice one's own interests for the overall interests.

B. Blood is thicker than water: team leaders should be able to sacrifice their own interests for the overall interests.

C principle one: absolute freedom below the red line; But crossing the red line is a dead end.

D. black and white: right is right, wrong is wrong, and there is no gray area.

E. continuous action: thinking is necessary, and action is more critical.

3. The types of consumer purchase decisions can be divided into the following categories: ()

A. conventional decision B. conventional decision C. complex decision D. finite problem decision E. infinite problem decision

4. The factors that affect consumers' buying behavior include the following categories: ().

A. External environmental factors B. Internal psychological factors

C. Social class D. Buying situational factors

E. Buying environment

5. Location refers to the relationship between a building and other buildings or things in terms of spatial orientation and distance, including ().

A. location B. transportation C. environmental landscape D. external supporting facilities E. military strategic position

6. State-owned land includes the following types: ()

A. Urban area B. Mineral resources

C. Water flow D. Mountains

E. Rural areas

7. The methods of real estate price evaluation mainly include: ()

A. empirical evaluation method B. market comparison method C. cost method D. income reduction method E. cash flow method

8. The documents and requirements that the seller needs to provide when transferring the property right house include: ()

A. Original and photocopy of husband and wife ID card B. Original and photocopy of husband and wife household registration book

C. Marriage certificate of both husband and wife (unmarried single certificate; Divorce requires the original and photocopy of divorce certificate/unmarried certificate/property division agreement.

D. Family planning certificate of both husband and wife E. Both husband and wife are present.

9. In the near future, the company hopes to improve its management level and personnel quality by strictly implementing the "Five Ones" project, which mainly includes: ()

A. one-day routine B. one person

C. In short, D. You get what you pay for.

E. A book

10. There are generally the following ways to distribute leaflets: ()

A. Direct distribution to customers in places with dense target customers;

B. Directly distributed to residents' homes (mailboxes, doorways and residents' hands);

C. Put it directly in the trash can where the company personnel can't see it;

D. directly send it to the waste collection station;

E. Stick it in places with heavy traffic (such as walls and community bulletin boards).

Fill in the blanks (each blank 1, *** 15)

1. Real estate refers to land, buildings and other things fixed on the ground. It is a combination of the three. It is not only a commodity with use value, but also can bring benefits to buyers.

2. Five certificates: mainly refers to the certificates that must be possessed by newly developed commercial housing, including: land use right certificate, land planning permit, construction permit,.

3. Land can be divided into two types according to its nature: and. Suburbs and towns are treated differently according to the situation. According to the use, it is divided into three categories: agriculture

Land and unused land.

4. The primary core content of real estate property registration management is that the state implements the system of land use right and house ownership.

5. Building area: pool area

6. External factors affecting consumers' buying behavior include: culture and subculture, reference groups and families.

7. Purchase decision mode: problem identification → information search → purchase decision → post-purchase evaluation.

8. According to the purchase times of real estate consumers, it can be divided into: the first-time purchase market and the multiple-time purchase market, and the multiple-time purchase market can be divided into: the first time and multiple times.

Calculation problem (10): A customer plans to buy a house with an area of 80 square meters, and the transaction price is 320,000 yuan; Loan 120000 10 years, assuming that the current interest rate goes down by 5.229%, the repayment coefficient of 10 years is 107. 1884. How much should the customer pay back in the first month by average capital (decreasing) repayment method? How much should the equal repayment be paid each month?

Question and answer (30 points)

1. There are two main ways to acquire state-owned land: transfer (listing, bidding, auction and hanging) and allocation. Briefly summarize the differences between them (5 points)

2. What is real estate mortgage (2 points)? What is the connection and difference between real estate mortgage loan and mortgage loan (3 points)?

3. Talk about how to draw the room plan and its precautions (3 points). Please draw the room type of your current shop (7 points).

4. Talk about the main factors that affect the price. What do you think is the biggest factor in the current market situation (10 point)?

Thinking questions (15)

After half a month's training, please talk about your overall feelings and suggestions for improvement. Combined with your own analysis and current understanding of real estate agency work, talk about your plan and your plans for this month, the next three months and the next three years.