Samsung Property Service Charge Standard

(1, the pre-property enterprise shall provide the service manual to the owner.

(2) When undertaking the project, check the parts and facilities of the property to see if the acceptance procedures are complete.

(3) The working hours of customer service shall not be less than 8h, and the personnel on duty shall be arranged at other times. Set up and publish a 24-hour service telephone.

(4) Accept the owner's application for repair within 24 hours. Go to the site within 20 minutes for urgent repair, and complete the repair within 1 day.

(5) Complaints to the owner must be answered and handled within 2 days.

(6) The project manager should be qualified as a manager, with more than four years of relevant work experience and more than two years of manager experience.

(7) Provide more than five kinds of convenience services such as battery car transfer, trolley configuration, goods storage, mail receiving and dispatching, and information consultation.

(8) carry out community activities more than 3 times a year, and arrange special topics on holidays.

2, housing management and maintenance services:

(1, house management:

(1) Formulate and improve the housing management regulations, the inspection system of residential quarters, and the outdoor building management regulations.

(2) The main entrances and exits of residential areas shall be provided with plane schematic diagrams, road signs, doors and other signs.

(3) Outside the house, there is no obvious shedding and stain on the exterior wall decoration materials.

(4) Stairs, doors, windows and leisure facilities are free from cracks and obvious stains, and are safe to use.

(5) Outdoor billboards and neon lights shall be arranged as required, so as to maintain overall beauty and no potential safety hazard.

(2) Maintenance:

(1) test:

Including: once a year to test the building structure, if special circumstances are found, they should be reported immediately, and if necessary, professional institutions should be invited to conduct testing and evaluation; Check the stairs and handrails twice a year; Check the roof handrails and security net twice a year; Check the vents twice a year; Patrol the community 1 signboard every month; Tour leisure chairs and landscape sketch once every two weeks.

(2) Maintenance service:

If the house is found damaged during the inspection, it should be repaired immediately. According to the contract: the maintenance items belonging to the property service fee need to be repaired within 2 days; Need to use maintenance funds, should be timely maintenance plan.

(3) Decoration management:

(1) During the renovation, the site shall be inspected once a day. Owners find that illegal decoration affects the appearance of the house and harms the public interest, and should immediately stop it.

(2) If the decoration garbage is entrusted for removal, it shall be temporarily piled up at the designated place and removed within 2-3 days.

3.* * * Operation, repair and maintenance services of equipment and facilities:

(1, power supply and distribution:

(1) The main transformer room is attended by special personnel, and the equipment status and main parameters are checked every four hours; Other low-voltage distribution rooms shall be inspected once every two weeks.

(2) The safety signs and protective articles in the power distribution room are complete and well ventilated, which can effectively prevent small animals from entering; No sundries are stored, and the environment is clean and tidy.