How to make a property management plan in property management?

1. Main contents of the property management plan. Basic information of enterprises (basic information of property) II. The general idea and planning of the property management of this project (including the management service concept and mode, management service objectives and commitments, management service measures to be taken, etc.). ) 3. Work plan and materials and equipment to be adopted. The staffing, training and management of the organization and management personnel to be established 5. Establishment of management rules and regulations and management files. According to the characteristics of the project and the actual situation to develop service content and indicators. Community cultural activities and service measures. Bidding quotation and budget of capital income and expenditure. Maintenance plan and implementation of property and facilities XI. Basic information of the enterprise (basic information of the property) In addition to introducing the general situation of the company, it mainly introduces the name, address, type and quantity of the property that the company has managed or is managing before, points out the management experience and achievements similar to the bidding property, and introduces the professional and property management experience and experience of the main person in charge. Basic information of real estate. Including floor space, building area, type and quantity of houses, public facilities, site conditions, etc. XII. Overall thinking and planning of project property management First, analyze the management points of bidding property. This paper mainly points out the characteristics of the bidding property and the characteristics and difficulties in future management, which can be enumerated and explained, and also analyzes the expectations and requirements of the lessee for this kind of property and management. The following are the key points and difficulties of different property management: (1) For residential quarters, comfort and convenience are the minimum requirements of owners, and high-grade and high-quality services are their higher pursuit of enjoyment, so their property management should highlight the following points: ① Environmental management. Property management is required to maintain the seriousness of planning and construction, conduct regular inspection and maintenance, prohibit vandalism such as digging pits and opening doors and windows, and prohibit individual owners from changing the building structure or building structure without authorization to ensure the safety of owners' living. ② Health and greening management. Regularly clean the public places in the community, remove garbage in time, and clean and disinfect sanitary appliances; Strengthen the maintenance of greening in residential areas, designate special personnel to manage green belts, flowers and trees, and prohibit man-made destruction. ③ Public security management. Set up a public security office, responsible for community security patrol and prevention, to ensure the safety of residents' property. ④ Municipal facilities management. That is, the management, repair and maintenance of municipal roads, sewer pipes, manholes, fire fighting and other public facilities. ⑤ Convenient service. Provide various professional paid services and special needs services for poor households. (2) Compared with ordinary residential areas, high-rise residential buildings are characterized by large building scale, many mechanical and electrical equipment, concentrated households and correspondingly higher quality of residents. Therefore, this kind of property management should focus on: ① mechanical and electrical equipment management. This is the core part of the building, such as generator, central air conditioning, water supply, fire fighting, communication system, etc. Once there is a problem in any link, it will seriously affect the life and work of residents. Therefore, the property management department must have skilled professionals, do a good job in training managers, improve various management systems, and ensure timely troubleshooting. (2) Security management. It is necessary to set up security classes, be on duty 24 hours a day, establish a visitor registration system, and install closed-circuit television monitoring systems in public places to ensure that every corner of the building can be under the control of security personnel. ③ Hygienic and clean management. Insist on cleaning stairs, corridors, elevators, etc. In the morning, collect garbage from all floors, clean sanitary appliances and keep the building clean and hygienic. ④ Maintenance. Mainly for regular inspection and maintenance of public facilities and public places. (3) As an office space, the office building requires a quiet, clean and safe environment, and its property management should focus on: ① security work. Ensure that the anti-theft and safety facilities are in good operation, adhere to the entry and exit registration system and be on duty 24 hours a day. (2) Elevator, ring width adjustment and maintenance of hydropower facilities. Ensure that the above equipment works normally during working hours, and no mistakes are allowed. ③ Cleaning and sanitation services. This is similar to high-rise residential buildings, but the requirements are higher. Doors and windows should be scrubbed every day, corridors should be cleaned to ensure that there are no sundries and dust, and at the same time, the supply of boiled water should be guaranteed during working hours. (4) Management of Commercial Buildings In the management of commercial buildings, the company image and the convenience of residents' shopping are the primary factors to be considered, and its management focuses are: ① security work. Usually, large commercial centers have a large number of passengers and are prone to security problems. Therefore, it is necessary to ensure that there are special personnel on duty 24 hours a day and plainclothes security personnel patrolling the venue. (2) Fire control work. Manage and maintain fire control facilities and formulate strict fire control system. (3) Cleaning and hygiene work. Full-time staff are responsible for on-site patrol cleaning and garbage cleaning, and keep the environmental sanitation of the shopping mall at any time. ④ Management of air conditioning or heating equipment. Set full-time operation and maintenance personnel to ensure the normal operation of the equipment. The above are the common emphases and difficulties in property management of all kinds of properties. However, when preparing the tender, the bidding company should make a detailed analysis of the most prominent problems according to the specific nature of the property and the owner's situation. Secondly, it puts forward its own management service concept and model, management service objectives and commitments, and management service measures to be taken. Thirteen. The work plan and material equipment work plan to be adopted include: workflow, long-term plan and short-term arrangement required for various management and maintenance services. Materials and equipment, including: management service personnel housing, management premises, equipment, transportation, communication, safety equipment and office supplies. Fourteen The organizational structure and management personnel of equipment, training and management need to be established fifteen. Establishment of management rules and regulations and management files. According to the characteristics of the project, combined with the actual situation, formulate the management service content and indicators that the company should provide. Community cultural activities and service measures. Bidding quotation and capital revenue and expenditure budget, including: the budget of income items and expenditure items should be listed, and those with documents should be determined according to regulations, and those without documents should be determined according to market prices. In addition, the calculation of income gains and losses and measures to increase income and reduce expenditure should be listed to reflect the development potential of project management and operation. Nineteen. Daily management 20. Maintenance scheme of property, equipment and facilities and matters needing attention in writing property management tender (I) Basic elements of property management tender are the basic basis for bid evaluation, and property management tender must have a unified basis for bid evaluation to proceed smoothly. Therefore, the bidding company must have an understanding of the basic elements of the tender. 1. unit of measurement unit of measurement is one of the essential measurement standards in bidding. Therefore, unifying measurement units is a powerful means to avoid confusion between calibration and performance. The industry standard measurement units stipulated by the state must be used in bidding, and different measurement systems are not allowed to be mixed. 2. Currency The currency used in domestic property management bidding should be "RMB", while the currency used in international bidding should be implemented according to the provisions of the bidding documents. 3. Standards and specifications The industry standards and specifications promulgated by the state shall be adopted in the preparation of the tender. If some owners require special services due to specific needs, they should also act strictly and accurately in accordance with the unified service industry standards and norms officially approved by the state. If foreign service standards and specifications are adopted, the standards and specifications used shall be translated into Chinese and stated in the tender. 4. Expression: The text and drawings of the tender are the language for the bidders to express their intentions, and they must be able to accurately express the bidding scheme of the bidding company. Therefore, conciseness, clarity, fluent grammar and clear organization are the basic requirements that the tender text must meet. When preparing the tender, avoid beating around the bush, wordy and ambiguous words. Try to be concise and accurate, and try to reduce the misunderstanding and possible disputes of the tenderer. Drawings and tables are more direct and simple than words in expression, but they also require consistency and unified style, which meets the requirements of bidding documents. It is best to bind the drawings and forms into a book by indexing, which is consistent with the written expression in the tender. 5. Theoretical Skills The preparation of the tender should not only make the tender objective clear and the scheme feasible, but also master the legal, technical and financial knowledge related to the tender content, and comprehensively apply the service-based theories and skills such as psychology, operational research and statistics. 6. Authenticity of information The bidding documents shall substantially respond to the requirements of the bidding documents, and their contents shall conform to all the terms, conditions and provisions of the bidding documents without any major deviation or reservation. The bidder shall provide the bidding documents according to the requirements of the bidding documents, and ensure the authenticity of all the information provided, so as to make its bidding documents meet the requirements of the bidding documents. Otherwise, its bid will be rejected. (2) Problems that should be paid attention to in the preparation of property management tender l_ Ensure that there is no omission or blank in the filling. Every blank in the bidding document needs to be filled in, and if there is any missing item, it will be regarded as giving up the opinion; Important data is not filled in, which may be considered as invalid bidding. Therefore, the bidding company must be careful when filling in. 2. Don't modify the content at will. All documents submitted by the bidder shall be signed by the legal representative or entrusted agent of the bidder; If it is wrong, it must be amended, and the person in charge of the bidder should sign the amendment. 3. Standardization of filling methods. It is best to fill in the tender neatly by typing or ink pen: unless the bidder makes necessary corrections to the mistakes, there are no traces of adding lines, smearing or rewriting in the tender documents. 4. The format of the tender shall not be changed. If the tendering company thinks that the original tender format cannot express the bidding intention, it may attach supplementary explanations, but it shall not modify the original tender format at will. 5. The calculated figures must be accurate. The bidding company must carefully check the unit price, total amount, step-by-step total, total price and its capital figures. 6. The quotation is reasonable. The bidder shall make a reasonable quotation for the project subject to tender. It is difficult to accept the quotation above the market, and the quotation below the cost will be rejected, or even if the bid is won, it will be unprofitable. Since bidding usually only sings "Bid Opening List" in the original bidding documents, bidders should fill in "Bid Opening List" and "Bid Price List" in strict accordance with the requirements of the bidding documents. 7. The packaging is neat and beautiful. The bidding documents shall be legible, neatly written, unified in paper and beautifully bound. 8. Description of quotation method. The tenderee does not accept any tender in the form of telegram, telephone or fax. 9. If there is any deviation in the response to the bid, it shall be explained and attached with a deviation table. 10. Strict confidentiality and fair competition. Bidders shall strictly implement the regulations, and shall not pay bribes or engage in malpractices for selfish ends: they shall not disclose their own bid prices or collude with other bidders to drive up their bid prices; Don't hide the truth; Don't do anything that harms the interests of others. Otherwise, the bidder will be disqualified from bidding or contracting, and even be subject to economic and legal sanctions.