Quarterly Work Summary of Property Management Company

Time always slips away inadvertently, and our work has come to an end. Looking back on our work during this period, our theoretical knowledge and professional level have been greatly improved, so we should sum up our work well. So how is the general work summary written? The following is a summary of the quarterly work of the property company that I helped you sort out (selected 6 articles), hoping to help you.

Quarterly Work Summary of Property Management Company 1 Last quarter, under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", with the company's management philosophy of "people-oriented, customer first, honesty first, quality first" and the company's development goal of "improving the level, creating benefits and building brands". Through the joint efforts of all the staff in the department, we have carried out a series of high-quality service work, and here we will make a brief summary of the work in the past year. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work in XX years.

1. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.

At present, there are 0/4 employees/kloc-0, and 9 people have left and transferred this year, including 8 people who have left their jobs and transferred from the reservoir area/kloc-0.

Step 2 cultivate

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

3. Clean working mode.

Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7f- 16f, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. Recently, due to the construction of the second floor and municipal roads, the overall environmental dust is relatively large. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction is completed, it will be thoroughly cleaned to meet the hygiene standards.

In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.

4. Completion of cleaning work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily sanitary maintenance of the public areas of the building.

(3) Complete the land reclamation of the newly settled floor.

(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.

(5) Complete the removal of construction waste.

(6) Finish the second cleaning of the external wall of the building.

(7) Complete the peripheral ground scouring work.

Summary of the work of the property management company in the second quarter In the third quarter of this year, under the correct leadership of the company, with the strong support of all owners and with the joint efforts of all employees, the work of xx Garden Management Office was carried out smoothly and orderly. The work in the third quarter is briefly summarized as follows:

First, create a "safe and civilized community"

1, painted the balcony of the residents' house, making the community look brand-new; Install electronic access control system at the entrance and exit of the community to strengthen the intelligent management of the community and further ensure the safety of the community; With the strong support of the company, we signed a communication signal coverage contract with xx company, which will soon solve the problem of weak cell phone signal in the community.

2. All the mechanical and electrical equipment in the residential area are overhauled and maintained, and all the fire alarm systems are mainly repaired and debugged; The public facilities were maintained: the ventilation problem of the machine room was solved, and exhaust fans were installed in the power distribution room and water pump room.

3. With the strong support of the company's leaders, we declared the model community of safety and civilization, received the leaders to inspect the establishment of model units in our community, and gave positive affirmation to the community establishment. Now we have basically completed other preparatory work.

Second, in terms of operation.

The total operating income of xx Garden in the third quarter is xx yuan, of which the management fee income is xx yuan, the average monthly income is about xx yuan, and the collection rate is over 99.8%. The total income of the parking lot in the third quarter is xx yuan, with an average monthly income of xx yuan. The club's total operating income in the third quarter was xx yuan, with an average monthly income of xx yuan.

This year, the total planned expenditure is xx yuan, the actual expenditure is xx yuan, and the cost is xx yuan. The main reasons for the loss are: the takeover problem of Building 2 and kindergarten has not been solved, and the management fee has not been received for the sold parking lot; This year, due to the work of "creating excellence" and "creating a safe and civilized community", some facilities have been improved and transformed; Last year's business plan did not include the expenses of the industry Committee.

I haven't recovered from the work summary of the property management company in the third quarter, and this short quarter is over. In this short three months, with the help of the wise leaders and colleagues at the higher level, I handed in a satisfactory answer sheet in the first quarter through my unremitting efforts. Summarize my work in the past three months:

I. Work aspects

At the beginning of the new year, remember your responsibilities and not be disturbed by holidays. In the first quarter, I summarized my work in the past year and arranged my work plan for the new year, so that I can meet the challenges of the new year with a more perfect attitude, seize my own opportunities and make contributions to the development of the company.

Pay more attention to details in daily work, have higher requirements on the quality of completing tasks, and improve together with colleagues.

Second, study.

The company is in the stage of rapid development. In order to keep up with the pace of the company, I seize the time to study non-stop, study hard at work, and work in study. In the enterprising atmosphere of the whole company, I am also constantly broadening my knowledge and increasing my knowledge. In my opinion, the relationship between the company and its employees is complementary. The company continues to develop, and our employees continue to make progress and move towards a perfect future together. So, I didn't relax myself throughout the first quarter. I have been paying attention to the cutting-edge knowledge and information, consolidating the existing basic knowledge and strengthening my professional skills.

Third, the existing problems and improvement direction

In the whole work, I made some mistakes, which did not cause any losses, but also had a necessary impact on my work. First of all, some small mistakes in work before and after holidays are easily distracted by other things, and at the same time, there is no reasonable arrangement of time in daily work, which often leads to the need to spend time thinking about things that have not been done during the period. Secondly, doing detailed things is inefficient and takes more time and energy than colleagues.

I will improve in the following three aspects in the future: the first is to improve my self-concentration. The second is to make a work plan in advance every day. Third, on the premise of ensuring quality, speed up your work and improve work efficiency.

Quarterly Work Summary of Property Management Company 4 This quarter, property management companies have done a lot of work mainly in the following aspects:

The first aspect: unswervingly do a good job in building property brands.

1.xx month, the property management company carried out a thorough cleaning of the mobile waterscape in the community in order to carry out the "three innovations" work of Dexin Garden. Thoroughly flush the residential roads; Listing and publicizing community tree species; Thoroughly clean the garden of the community and add badminton courts, fitness and entertainment facilities and leisure facilities. This series of efforts not only enabled the property management company to win the honor of "municipal garden community" again, but also won the unanimous praise of the majority of owners.

2. In 2.xx 10, the property management company held the first "My Love Letter" owner essay contest in Dexin Garden. This competition won the enthusiastic participation of the majority of owners, and everyone came to contribute to express their love, praise, blessing and recognition of the property management company in words. This activity further narrowed the distance between the property management company and the owners, and further promoted the spiritual civilization construction of the community.

3. In the month of 3.xx, the property management company updated the contents of the publicity column of Dexin Garden Community, and publicized some knowledge beneficial to the owner's health and other popular science knowledge, which not only made the owner gain knowledge, but also made the owner feel the meticulous care from the property management company!

The second aspect: keep pace with the times and innovate management concepts.

In order to develop, property companies must reform, innovate and forge ahead. In xx years and X months, the property management company implemented system innovation and independent reform, and successively implemented a series of reform measures, such as weekly inspection system, weekly meeting system of departments and daily summary system of employees, in order to find problems in time; Solve problems in time; Summarize problems in time, correct employees' service attitude, improve employees' awareness of active service, and completely eliminate some potential problems in the bud. Recently, employees' ideological consciousness and service consciousness have been greatly improved than before, which is the result of reform and innovation.

The third aspect: strengthen the prevention of property risks in peacetime.

First of all, the property management company has repeatedly inspected fire-fighting facilities and equipment to prevent fire accidents. During the inspection, some equipment was found to be out of order. The property management company timely reports the situation to the relevant departments and supervises the rectification, so that the engineering contractor can properly handle some problems during the warranty period and reduce the unnecessary maintenance costs brought to the group by exceeding the warranty period.

Second, carry out holiday safety inspection. Inform owners and users of potential safety hazards in office buildings and facades through inspection, so that they can be vigilant, do their own safety precautions, * * * maintain community safety and * * * build a harmonious society. Through inspection, the potential safety hazards existing in the community can be effectively dealt with at the first time, and the effective development of property safety management can be ensured.

Three, the generator set, pressurized water supply equipment, residential lighting to conduct a thorough inspection; Clean up the computer room; Sign facilities, equipment and lines are unblocked, so that residential equipment is always in good condition, so that engineering maintenance can truly achieve "three cleanness, four no leakage and five good", thus prolonging the service life of facilities and equipment and reducing the cost of property maintenance and depreciation of property assets.

The fourth aspect: work wholeheartedly and serve the owners wholeheartedly.

In this quarter, the property management company handled 98 cases of owner's warranty, 23 cases of house seepage, sewer blockage 1 1, septic tank cleaning twice, electronic door system centralized maintenance twice, fight prevention twice and theft 1 time. In addition, property management companies have also increased their fees, with managers and deputy managers taking the lead in charging fees to ensure that the monthly goals and tasks are completed on time.

Although, compared with the past, property management companies have made some progress, but if they want to become a group, they must satisfy the group; Let the owner recognize it; The enterprise that makes employees proud is still far away, and there are still many shortcomings and too many places to learn. At present, there are three main problems in property management companies:

1, lack of professional knowledge

2. Lack of initiative.

3. Insufficient risk prevention.

Property management companies will further improve themselves, make up for the shortcomings and continuously improve the management service level.

Quarterly Work Summary of Property Management Company 5 In this prosperous economic era, people's living standards have also been greatly improved, and property management should also strengthen its awareness of prevention. I have been doing my duty. The following is my summary:

Due to our unreasonable operation and illegal use by residents, Room 209 of Building xx Garden Community 13 was flooded with sewage during the New Year, and the sewage extended to the shops on the first floor, causing great losses to the owners and businesses. The staff of the management office are as busy as a bee, and the owners complain bitterly. With the support of the company and the cooperation of Qi Xin, the staff of the management office, after more than a week's efforts, the matter was finally solved satisfactorily, and the owner also took out cash to comfort the staff in our office.

The change of market environment leads to the shortage of order maintainers in our management office, which brings challenges to the public security prevention in the community. Due to the shortage of personnel, the locks of both families were pried open. Although no valuables were lost, the importance of personnel stability can be seen. After the management office reported to the company and adjusted the salary and personnel accordingly, the above problems have not appeared in the community so far, ensuring the stability of public security in the community.

Xx western restaurant occupied the fire passage of the residential area for three years, which led to the owner's complaint against the management office and also brought fire hazards. After many consultations and adjustments by the management office, and taking advantage of the rectification opportunities of law enforcement departments, the western restaurant has recently successfully returned the long-occupied fire escape and improved its understanding of fire control. This move has been well received by the owners, eliminating potential safety hazards.

Shortage of manpower, we can't choose the best candidate when recruiting. Some employees are selfish and don't work hard, which has brought some negative effects to the company's reputation. Although it is understandable to communicate with the owner through the management office, it is undeniable that this kind of behavior should be stillborn and impossible. Otherwise it will bring a devastating blow to the company. So our next task is to strengthen the quality training of employees, improve the personal concept of honor and disgrace, and reflect the real value of property managers.

The management office actively responded to the company's call, formulated the price list of paid services, and took the lead in implementing it in Fukang Garden. Although a few owners hold different opinions, they all accept this fact through communication. It has been running well so far, not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of the owners and property management.

The community has been built for 8 years, and the underground pipe network is small and easy to block. The management office has been operating in accordance with the operating procedures formulated years ago, which lasted for one year. Now there is no problem, the pipe network is smooth, which gives the owners of the community a comfortable and hygienic living environment and has been well received by the company and the owners.

Because of the successful experience of sharing xx in 20xx, we have done a good job in the management and sharing of xx in 10, so that the owners of the community can once again enjoy their own festival-XX Festival. Seeing that the owners of the community are sharing the xx feast, we deeply feel that only with sincere efforts can we reap a satisfied smile. The unique skill of the art of property management is to see how we summarize it.

The roof of the building has been in disrepair for a long time, exposing potential safety hazards. The staff of the management office climbed up every corridor with heavy welding machines. After a week of hard work, it finally came to a successful conclusion. The east and west doors of the residential area are damaged, and the original design is unreasonable, which makes the owners of the residential area suffer from the scorching sun and rain. The management office is determined to improve the weak links and invest a lot of manpower and material resources to make the previous customs clearance become the home now, which also reflects the essence of our property management company's service.

The access control system of residential unit building is a cornerstone between the owner and the management office, which has not been effectively solved for many years. The management office communicated with the owners repeatedly, which was recognized by most owners, and agreed that the management office would take the lead in contacting and discussing the access control reform scheme. So far, the project has successfully completed the renovation of two buildings, and it runs well after being put into use. The management office paid a return visit to the owner of the installation, and the answer was: "My children went downstairs at 9 pm and pressed their walkie-talkies. Let's listen to the music from the walkie-talkies at home, which made us laugh."

Due to the influence of social environment, Fukang Garden Management Office 10 laid off staff, from the previous 16 to the present 13, which is a challenge for us. The previous achievements are there, and the service quality cannot be reduced under the pretext of downsizing, so that it will not be recognized by the owners. Maintain the original cleanliness and hygiene standards; The public security situation is better than last year. * * * There were 2 public security incidents, which were put on file 1. Because there is no investment in greening, it can only remain the same. The owner's complaint rate is obviously reduced, and the work of the management office is slightly leisure.

Looking back on last quarter's work, I deeply realize that there are still many shortcomings in my work, and I hope I can do better next quarter.

Quarterly work summary of property management company. Let's make a summary of the main work of the Industry Committee in the first quarter:

Property bidding: With the promotion of the industry committee, after formal bidding and publicity, Jindi Property and UHN International Village officially signed a contract on February 2, 20xx, changing from a temporary property to a formal property. This is also the official beginning of the implementation of the reward system in the community.

Heating: Thermal Power Group is an emergency mobilization support during the heating season of 20xx-20xx, and immediately provides hot water service and pipeline maintenance after the heating season ends in March. The industry Committee has been trying to solve this problem. On the one hand, we should consult various channels whether to continue heating or find another heating company. On the other hand, because the property right of the boiler is still in Hua Mao's hands, many subsequent problems (including environmental protection renovation) are restricted by this. Under the constant coordination of Mr. Zhang, the former director of the industry Committee, the government finally took the lead. After many working meetings with Hua Mao, Thermal Power and Industry Committee, it was finally determined that thermal power was officially taken over, and the subsequent heating and water supply problems were properly solved. Thermal commitment to gradually complete the transformation of residential boilers, update and maintenance of heat exchange stations and pipelines within three years, and replace hot water meters free of charge. The temperature of hot water will further increase in the future!

Renovation of tap water: There has always been a problem of aging and disrepair of water pipes in the community. Before that, there was a big deficit in water charges in the community, resulting in a vicious circle. With the unremitting efforts of the industry committee, an agreement was reached with the water supply group that the residential area will be renovated in 20xx. After that, the water supply pipe network and water meter were maintained by the water supply group, and water charges were no longer charged after the property was officially taken over. At present, it is in the early stage of information collection, and it is planned to complete the information collection by the end of March.

Public revenue: At present, public revenue mainly comes from five aspects: three advertising companies, 1 water station, 1 telecom. First of all, the public income in previous years has been audited and the specific information will be announced soon; Secondly, the negotiation and management of existing income; The third is to study how to broaden it, including installing 5G, introducing new advertisements, and renting venues. These are all in progress. In the future, the revenue and expenditure of public revenue and usage scenarios will be publicized at a fixed time every year.

Budget review of new property: the industry committee discusses and reviews the annual budget submitted by the property, and makes inquiry, price comparison and consultation on specific projects, including security costs, cleaning staff allocation, greening scope, employees' dining, elevator maintenance and fire-fighting maintenance process and start-up. Details will be announced after the budget is finalized.

Street merger: At present, the single and double buildings in the community are under the jurisdiction of different streets, and the industry committee has been communicating with government departments on this matter, hoping to merge a street to facilitate subsequent management communication. At present, it has been unified to Taiyanggong Street (Li Xinyuan has suspended the household registration in this community), and the specific time is still waiting for the government to confirm.

Miscellaneous affairs: the street communicates with relevant government departments, the industry Committee files, negotiates with lawyers, sorts out past files, and sends banners to the street for more support.

In the first quarter, the work of the industry Committee was carried out as planned. In addition to gradually promoting the work in groups, the most important thing at present is the management and implementation of new properties. Due to the particularity of the salary system, the workload of the industry Committee has greatly increased. The audit of property budget and the management of expenses have occupied most of the energy of the board of supervisors of the industry Committee recently. After the budget is finalized, this branch will be announced separately. At that time, the greening and public dimensions that everyone cares about will be announced together.

In addition, the part on public revenue will also be announced in the near future.