Vanke will apologize for the barbaric collection. Do you think their attitude is sincere?

At present, the attitude is sincere, and relevant executives also apologize to users' homes in time, and the problem has been well solved. Recently, a video was exposed. In the video, a property staff member of Vanke Community ran directly to the owner's home, shouting for water and electricity charges, and threatened in an extremely insulting way. As can be seen from the video, the current atmosphere is very thrilling, and the key is that the other party is pregnant. After this video was posted online, it caused a heated discussion. A large number of netizens criticized Vanke staff for their bad attitude, lack of service spirit and even using verbal violence against a pregnant woman. This is too much.

In the video, you can see Vanke's property personnel shouting at pregnant women, we want to charge for services, why don't you pay, and you have to face it? The owner also said, it's not that I don't pay the utilities, but that your charging items are not clear. If you are not satisfied, you can go to court to sue, and we can also go to court to sue and debate. According to the owner, the other party has been harassing himself for several days. His words are extremely violent and his attitude is very arrogant. The owner also said that his utility bill was unreasonable. She didn't live during the epidemic, but she incurred utilities. The owner said it was difficult for her to understand, so she didn't want to pay the water and electricity bills directly.

After the video exposure, Vanke officials immediately issued a document saying that the relevant personnel had been dismissed, and at the same time, Vanke executives who failed to stop the relevant behaviors in time were dismissed, and the relevant staff of the community were also transferred from customer service positions and made profound criticisms. The general manager of Guangzhou branch was also given a pay cut.

In addition, Vanke Property also said that after the incident was exposed, the chief customer officer of Vanke South China personally led the local property executives to apologize, and hoped to apologize for the troubles caused by related incidents and promised to improve services as soon as possible.