Summary of property management in sub-district offices

Summary of property management in sub-district offices 1. With the correct leadership and strong support of the company's leading group and the joint efforts of all the staff of the property service center, the tasks assigned by the company were successfully completed. All the staff are conscientious and hard-working, which has promoted the implementation of various tasks and successfully completed the annual work target.

Looking back on the coming year, it is a hard and busy year for our property service center. We have completed the early intervention of the first phase of the project; Completed the establishment of service center personnel; According to the company's rules and regulations, combined with their own actual situation to improve the management rules and regulations; Successfully completed the first phase of delivery and normal service work. The following is a detailed summary of the annual work of our service center:

First, carry out early intervention work

In March, 2006, the company transferred the key personnel from various departments to the project, and began all the preparatory work before taking over.

(1) Complete the acceptance of the first-phase project, feed back the problems found to the project department, and track the rectification of the problems.

(two) to complete the recruitment of property service center personnel.

(3) Complete the establishment of the property service center.

(four) to complete the community land reclamation work.

Secondly, things worked.

(1) Annual household 146 1 household, including 30 households with facades and residences 143 1 household. The property management fee * * * is 65,438 yuan+04,477.6 yuan, and the garbage cleaning fee. 7 yuan, Trust Milk Box Yuan, Fume Check Valve 45 150 yuan, Decoration Deposit Yuan.

(2) transformation. In the whole year, 526 households went through the decoration approval procedures. 36 households have checked in. 25 cases of illegal decoration were found and 22 cases have been rectified.

(3) In the whole year, * * * handled 1732 cases of owner's repair, and the problems mainly focused on housing quality, and handled 3 cases of property service quality complaints.

(4) Deal with 23 fixed parking spaces in the * * * community and charge a temporary parking fee of * * * yuan.

Third, department management.

(1) The property service center consists of five departments: security department, cleaning department, engineering department, comprehensive department and property management department. There are 83 employees, including 39 in the security department, 30 in the cleaning department, 9 in the engineering department and 5 in the office.

(2) Improve various rules and regulations and establish internal management mechanism. According to the company's rules and regulations, combined with its own actual situation, the service center has improved the administrative management system, performance appraisal system, new employee induction training system, emergency handling process, post responsibilities of various departments, training teaching plans of various departments and other institutional materials, and at the same time strengthened the assessment, so that all work developed steadily.

(3) Seriously implement the training system to improve the overall quality of employees. First of all, starting with the ideological and political work of the heads of various departments, give full play to the exemplary role of managers, lead all employees to change their concepts and strengthen business training. Throughout the year, centralized training 10 times, group training 22 times, and internal training of each department once a week. The comprehensive quality of employees has been continuously improved;

Fourth, safety management.

(a) the implementation of temporary permit management for decoration personnel entering the community, and the refusal of undocumented personnel to enter the community.

(two) the implementation of release registration management of goods out of the community, effectively control the phenomenon of decoration personnel carrying the owner's goods without permission.

(three) the implementation of charge management of vehicles in and out, and guide the civilized and orderly parking of vehicles. Take the way of "warm reminder" to inform the vehicles that are parked and parked indiscriminately, and control the occurrence of parking and parking.

(four) to implement the division of personnel positions and areas of responsibility, and effectively manage the order at the scene.

(five) the use of electronic patrol equipment, regular inspections of the community.

(6) Handled 2 cases of theft, 1 case of fire 1, 1 case of damage to community public facilities 12, and 2 cases of items found by the owner, which have been returned to the owner.

(7) service.

1. Organize etiquette, courtesy and civilized duty education once a week in the form of regular meeting, standardize the words and deeds in duty, and require the use of civilized service language in the course of duty to ensure that you don't fight back or scold back.

2. In view of the outstanding problems in vehicle management, such as inadequate explanation, nonstandard language, frequent complaints, and many contradictions with vehicle owners. The first thing is to strengthen the training of management system and charging scheme, check the employment of gate posts, and select relatively excellent players with strong comprehensive quality from all players to the gate posts;

(8) Team management and construction. In the case of difficult recruitment, high mobility and low overall quality of security guards, it is necessary to improve the training measures, adopt a step-by-step and phased training method, arrange the training squad leader to follow up and be responsible for the whole process, strengthen the induction work, grasp the ideological status of the team members in time, promote communication and maintain team stability.

Verb (abbreviation of verb) environmental management

(1) In terms of sanitation and cleaning, all the cleaners, Qi Xin Qi Xin, worked together to overcome many difficulties and successfully completed the sanitation reclamation work, transforming the original construction state into a clean and tidy living environment.

(2) The tasks assigned by the service center have been successfully completed.

(3) Use the weekly meeting to strengthen the training of service awareness of cleaning staff.

(IV) Procurement and use of materials: resolutely implement the company's management philosophy of "saving expenses and increasing efficiency", purchase on demand, trade in old materials for new ones, and minimize the bad consumption of materials.

(5) Handling more than 30 cases of flooding.

(6) The owner complained about the cleaning work 1.

Project management of intransitive verbs

(1) Successfully completed the handover and acceptance of the first-phase building, sent the reflected housing quality problems to the project department, and assigned special personnel to follow up the rectification.

(2) The responsibility area system shall be implemented internally, and special personnel shall be arranged for management, so as to effectively handle the owner's application for repair.

(3) Regularly check the public lighting in the community and track the maintenance work of the project department.

(4) Complete the locking of the elevator door.

(five) do a good job in rectification inspection and rectification work. Found 25 cases of illegal decoration, and persuaded the owners to rectify 22 cases.

(6) Completion

Replace the second and third junction boxes.

(seven) the weekly meeting to sum up the work, strengthen the training of service awareness and service skills.

Seven. Office of General Services

(1) The house entry work has been well completed.

(2) Strictly control the daily expenses of the service center.

(3) Complete monthly employee attendance and report to the company.

(4) According to the requirements of the company, the procurement and storage of materials in the service center have been completed.

Eight. Difficulties in work

(1) The remaining problems caused by the construction period and other reasons have brought great difficulties to the work of our service center. Water seepage on the wall, water leakage in the bathroom and damage to the security door are the main problems we encountered in the process of receiving the owner's repair report.

(II) Planning and design of roads Because the roads in the community are relatively narrow, all vehicles are driving in one-way streets. The planned six entrances and exits have brought great inconvenience to our management, greatly increased the number of security personnel and reduced the effective maintenance of personnel in the site.

(3) design defects cause inconvenience in decoration. Due to the failure to consider the reservation of the exhaust hole in the bathroom during construction, sometimes the owner will destroy the beauty of the external wall of the house and interrupt the water supply pipeline when drilling the exhaust hole. The outdoor position of the air conditioner only considers the condensation and drainage of the air conditioner, but does not consider the drainage of the outdoor unit in winter, which will also bring inconvenience to our future work.

Summary of property management in sub-district offices. Community profile

Xxx Road Community is located in the bustling xxx, bordering Bayi Road in the south and Yingpan East Road in the north, with a geographical area of about xx square kilometers and a permanent population of xxxx households with a total number of xxxx people. There are four units in the jurisdiction, namely xxx, xxx Middle School, xxx Police Station and xxx Office, with more than 200 self-employed, cultural art market 1, antique flea market 1.

Second, the basic work of property management

Since taking over xxx property management in March this year, the community has attached great importance to it, set up a leading group for property management, worked out a work plan and done a good job in daily work.

1. Strengthen leadership, standardize operation and increase investment. The community has hired 6 cleaners, 1 water and electricity maintenance workers and 5 flea market managers, defined the management responsibilities of cleaners, supervisors and coordinators in the property management center, and held regular meetings to implement the road responsibility system. The community also invested in uniform uniforms, purchased cleaning tools and three sweepers, and equipped the building with more than 40 trash cans, with a total investment of more than 20,000 yuan.

2. The piles and illegal buildings in building 3-6 of xxx Road and Houpao Street were thoroughly cleaned for three days, and the flower beds in the hospital were replanted. The hygiene of the three flower beds was managed by special personnel on a daily basis. The community has also intensified its cleaning efforts and implemented a system of fixed posts and responsibilities.

3. Increase publicity. Every day, the community red armband carries out the electric horn propaganda of "don't litter and care for the environment" along xxx. Effectively curb uncivilized behavior

4. The community rectified blind parking, purchased equipment, and set up isolation piers in front of the gate of No.1 Middle School and China Sweating Hall, thus putting an end to blind parking.

5. After the garbage in the stone carvings along 5.xxx Road is cleared, the community will hire someone to clean it every day to realize normal management.

Third, the innovation of community property management

While doing the basic work well, the community has innovated the property management work in combination with the reality.

1. In terms of work promotion, the staff of the property management center adopts the system of rewarding diligence and punishing laziness, and signs an agreement with the hired personnel to clarify the responsibilities. The reward for good work is 50- 100 yuan, and the punishment for bad work is used to improve the work enthusiasm. Strengthen supervision, and conduct daily inspections by health professionals and supervisors.

2. Promote residents' autonomy through building management. Due to the particularity of the geographical location of this community (the community is located in the center of Changsha, surrounded by Changsha No.1 Middle School, xxx Primary School, culture and art market and flea market), our neighborhood committee has made great efforts in "autonomy" and adopted different management modes according to the different conditions of each building. First, owners' committees have been set up in buildings 3-6, and residents' autonomy has been adopted for management. Second, the communication and supervision with the municipal museum and the buildings in No.1 Middle School where formal property companies and industry committees have been established have been strengthened. It has better promoted residents' autonomy, safeguarded their legitimate rights and interests, and enhanced their awareness of autonomy and their functions of self-management and self-service. Unit and community * * * management mode. The third is to adopt the mode of community direct management for the buildings of other units.

Four, the key difficulties and difficulties of property management.

Community antique flea market is a key and difficult problem in the community. In order to manage the flea market well, the community specially invited five people to collect fees, clean up and patrol the public security, thus maintaining the order of the flea market and realizing standardized management.

Xxx road is also a difficult point in the work of residential property management center. Because there are schools in the community, there are many mobile stalls, and the operation outside the store is particularly serious. The community is preparing to ban them. At present, a meeting of owners of a Chinese shop has been held to collect opinions on the problems of out-of-store operation and mobile parking, and applied to the district urban management bureau for a community service project, including an orderly parking project. At the same time, he contacted another hotel to prevent the problems of mobile parking and parking vehicles pressing the blind road by setting up orderly parking spaces, and asked the street urban management office and the urban management law enforcement team to assist in management.

Summary of Property Management in Sub-district Office In the past 3XX years, under the correct leadership of the municipal party committee and the municipal government, Huaichuan Sub-district has conscientiously implemented the Scientific Outlook on Development, closely adhered to the theme of "ensuring development, stability and people's livelihood", strived to overcome various difficulties, boldly innovated working methods, wholeheartedly pursued development, and spared no effort to protect people's livelihood. Through the efforts of the broad masses of cadres and the masses over the past year, all the objectives and tasks have been well completed, which has promoted the better and faster development of street economic and social undertakings.

First, overcome difficulties, accelerate development and steadily enhance economic strength.

XX is the 60th anniversary of the founding of New China, and it is also a crucial year to cope with the international financial crisis and maintain steady and rapid economic development. Over the past year, street committees and offices have strengthened their confidence, seized opportunities from changes, created conditions in adversity, focused on project construction and business prosperity, and made every effort to promote steady and rapid economic growth.

(1) Go all out to serve the project construction. Taking the activities of "two help and two promotion" and "starting a business to enrich the people" as the starting point, we will further strengthen the "five ones" working mechanism, strictly implement the project responsibilities, and ensure the smooth progress of the project construction. The demolition work of the oil company's dangerous building renovation, 1 10kv Liuyang substation expansion, post and telecommunications road renovation, Liuyang River Middle School renovation and other projects is progressing smoothly; Hongyu Plaza Phase II, Minghexin started as scheduled; Xiangshan International Garden and Liu Liu Building were successfully completed; Projects such as the transformation of agriculture in the east of the city, the transformation of shanty towns in Shiban Township and the transformation of railway stations were promoted in an orderly manner.

(2) Strong atmosphere promotes business prosperity. Actively organize the "Second City Business Festival" and launch the promotion activities of the Hundred Businessmen's University, which boosted the confidence of merchants, stimulated consumer demand and realized the total retail sales of social consumer goods of 6.798 billion yuan. Liuyang Garment Industry Association was established to promote the development of industry norms. Give full play to regional advantages, do a good job in attracting investment by business, introduce nine well-known brand enterprises such as KFC to settle in Huaichuan, and realize the settlement of 300 million yuan, especially the commercial giants such as Tongcheng Commercial Plaza and Shenzhen Renrenle Shopping Plaza, which effectively promoted the commercial upgrading of traditional streets and promoted the rapid development of commerce and trade.

(3) Diligently collect thin tubes to ensure fiscal and taxation warehousing. Faced with the current situation that street taxes are widely distributed, Street Enrichment Force has set up a 32-member team to help and protect taxes, further clarify the basis of tax sources, standardize the collection standards of housing rental and other taxes, and gradually embark on a standardized, scientific and refined development track of tax collection and management. The total fiscal revenue for the whole year was139.58 million yuan, of which the local general budget revenue was 92.36 million yuan, exceeding the targets and tasks set by the municipal party committee and municipal government.

Second, the whole society is harmonious and stable.

Over the past year, we have adhered to the simultaneous development of social undertakings and economic construction. While the economy is developing steadily, various social undertakings are developing rapidly based on scientific management and overall planning.

(1) Take a multi-pronged approach to maintain overall stability. Focusing on the theme of "building a peaceful Huaihe River", we will pay close attention to establishing a long-term management mechanism for comprehensive management, maintaining stability and cracking down on rectification. Set up a street comprehensive stability center and a contradiction and dispute mediation center, establish a leadership duty system, unblock the channels of letters and visits, actively and steadily mediate and resolve various contradictions and disputes such as demolition and resettlement, doctor-patient disputes, enterprise restructuring, etc., and ensure the safety and stability of the construction environment for major festivals and key projects; According to the "Ten Ones" standard, 40 safe communities were established and 8 new community patrols were built, which realized the integration of street patrol and back street patrol and effectively controlled public security and criminal cases; The "Sixth Five-Year Plan" was further promoted, and residents' legal awareness was further enhanced; The public has always paid unremitting attention to safety, and jointly carried out more than 20 special rectification activities, such as crackdown on rectification, fire safety, food safety and the surrounding environment of schools, which further enhanced residents' sense of security and maintained the overall stability of society.

(2) Strengthen services and implement basic national policies. Over the past year, we have paid equal attention to quality services and basic work, rewards and administration according to law, fully implemented the basic national policy, and stabilized the low birth rate in the streets. Carry out the "100-day trip" of family planning quality service and carry out the reproductive health survey of women of childbearing age; Seriously carry out the province's "one chess game" inventory and data entry, so that the population in the jurisdiction is clear and the situation is clear; Strict implementation of long-term contraceptive measures and other incentive and assistance policies, the annual * * payment of incentive and assistance funds of 224,800 yuan, grasping the two key points of social support fee collection and long-term contraceptive measures implementation, the annual social support fee collection of 765,438+million yuan was completed, 580 cases of long-term contraceptive measures were implemented, 76 cases of hidden dangers were investigated, and the planned fertility rate was 970 1%. It is estimated that the quality of population and family planning in Changsha will continue for the ninth time in a row.

(3) Building management and creating a beautiful environment. Accelerate the renovation of residential areas, invest more than 700,000 yuan, and focus on environmental improvement of residential areas in the east of the city; Taking the activity of creating a city that people are satisfied with as the starting point, we actively carried out the activity of creating civilization, intensified the environmental sanitation rectification of back streets and alleys, carried out the activity of "cleaning Liuyang City by ten thousand people" for four times, intensified the centralized rectification of road markets and illegal buildings, and demolished 8290 square meters of illegal buildings; Improve municipal facilities, focusing on solving the hot and difficult problems reflected by residents, such as the renovation of sewers on Huangniwan Road, the renovation of Luyuan Road, and the construction of the southern section of Xihu Mountain Road; Do a good job in urban flood control, flood control and fire prevention, and establish an emergency feedback mechanism; Effectively strengthen environmental protection, and seriously deal with problems such as cooking fume pollution and construction noise pollution reflected by residents.

(4) Pay attention to people's livelihood and promote social harmony. Conscientiously implement the policy of benefiting the people and pay attention to the vulnerable groups. Further intensify relief efforts, combine centralized relief with temporary relief, and raise all kinds of civil relief funds of 5.53 million yuan to help 5,376 people throughout the year; Constantly improve the old-age security system, set up Liuyang Le Yi old-age service center, and adopt the mode of combining centralized old-age care with on-site service to carry out old-age service; Taking starting a business and enriching the people as the starting point, increasing employment training and actively communicating with enterprises, 2778 new employees were added throughout the year; Low-rent housing distribution, unemployment and industrial injury insurance coverage gradually expanded; Implement the strategy of strengthening streets through education, set up the first street education foundation in the province, and comprehensively promote the second phase construction project of Liu Yanghe Middle School. The enrollment rate and consolidation rate of primary and secondary schools reached 100%, and the government kindergarten passed the acceptance of Changsha model kindergarten. Attaching great importance to public health management, the street community health service center was successfully opened, and the participation rate of urban residents reached 96.08%. The prevention of hand, foot and mouth disease and influenza A was seriously carried out, effectively controlling the spread of the epidemic; Successfully held 12 square cultural activities such as "practicing scientific development and building a harmonious community". Community cultural activities are rich and colorful, and residents' happiness index is further improved.

(5) Innovating management and improving service level. Boldly practice the new model of "selecting and hiring, trinity" community "two committees" general election, and optimize and strengthen the two committees of community residence and community service center; A team of 130 community service liaison officers was set up according to the principle of "defining grid, system, responsibility and treatment", which effectively extended the tentacles of community service. Start community standardization construction, further enhance community image, fully open community websites in 8 communities, and provide better, convenient and efficient community services; Further deepen community grid management, establish 23,060 "resident information files", establish information collection, collaborative processing, supervision and feedback mechanisms, and smooth public opinion demands, so that the overall work level of the community will reach a new level.

Third, solidly promote party building and consolidate organizational guarantees.

Over the past year, we have actively explored the construction and management innovation of grass-roots organizations under the new situation. Especially, through the solid study and practice of Scientific Outlook on Development, the fighting capacity of party organizations and the vitality of the party member team have been further enhanced.

(1) The study and practice activities are fruitful. Focusing on the general requirements of learning practice activities, the combination of prescribed actions and optional actions is adopted to ensure the effective development of learning practice activities. Innovate learning forms, ensure learning time, and make party member cadres deeply understand and grasp the spiritual connotation of scientific development; Intensify publicity, adopt community window, mobile exhibition board, print and distribute brochures, literary allegro, theme square cultural activities and other images, and improve the awareness rate of the masses; We will earnestly do a good job in the pilot work of the new model of "three months and three stages" in the general party branch of Liancheng community and the party branch of Renmin Road Primary School. Its activity experience has been affirmed by superior leaders, and the Street Working Committee has been rated as an advanced unit in Liuyang City to study and practice Scientific Outlook on Development activities in depth; Solicit opinions extensively, carry out research activities on the theme of "one community, one project", and collect 360 opinions by holding forums, distributing opinion forms and setting up suggestion boxes. , and seriously carry out rectification. Through the in-depth development of activities, the idea of seeking scientific development has been further clarified and the ability to promote scientific development has been improved.

(2) The vitality of grass-roots organizations is constantly increasing. Taking the opportunity of studying and practicing Scientific Outlook on Development activities, we should do a good job in studying and training in party member, and further improve the political and theoretical quality of party member cadres. Actively explore the grid management of party building work, carry out the activity of "brightening the image of identity tree" in the grid and community party member, and give full play to party member's exemplary leading role. Taking the joint meeting of party building as a platform, we will actively carry out voluntary service in party member and networking activities in party member, broaden the service fields and continuously improve the cohesion of party organizations; Earnestly do a good job in the party building work of non-public economic organizations, carry out the pilot work of Liuyang River market party branch flowing into party member, and compare the supermarket party branch to be included in the demonstration site of party building work in the whole city, and the vitality of grassroots organizations has been continuously enhanced.

(3) The quality of cadres has been continuously improved. Adopt competitive incentive mechanism and optimize and expand the ranks of government cadres in accordance with the principle of "personnel diversion and competition for posts"; In-depth development of the "two help and two promotion" activities, the establishment of cadre network grid, joint enterprise, joint project system, the service awareness of government officials has been significantly enhanced; Implement the cost sharing system, strictly implement the requirements of strict economy, and effectively save administrative costs; By hiring experts to teach, holding poetry recitation competitions, setting up "youth reading classes" and carrying out "cadres' monthly study" activities, the comprehensive quality of government officials has been continuously improved; Further quantify the tasks, pay attention to assessment and supervision, strictly implement the system, and make the style of cadres more pragmatic; It has effectively promoted the smooth progress of all work.

(4) The building of a clean and honest party style has been continuously strengthened. Based on education and prevention, timely organize to watch anti-corruption documentaries, hold lectures on clean government, hold a conference on clean government construction, send short messages on clean government, and carry out warning education on clean government culture entering the community; Highlight institutional norms, strictly implement the eight systems of building a clean and honest government, and implement "one post and two responsibilities"; Strict supervision and management, improve the supervision system of discipline inspection and supervision, social supervision and evaluation personnel and work supervision team, and consciously accept supervision from all parties.

(5) The construction of democratic politics is cohesive. Actively promote the construction of inner-party democracy, fully respect party member's dominant position, actively support the work of NPC and CPPCC liaison offices, and give full play to the advantages and functions of NPC deputies and CPPCC members in participating in and discussing state affairs; Actively support the branch of the Federation of Industry and Commerce, the Communist Youth League, the Women's Federation and various mass organizations, extensively concentrate the wisdom of the people, fully mobilize all positive factors, and strive to form a good atmosphere for cohesive development.

While summing up the achievements, we also clearly see that there are still many difficulties and problems in development: First, the situation of stable work is grim. Repeated petitions and leapfrog petitions caused by enterprise restructuring and demolition are serious, pyramid schemes and xx activities are rampant, and unstable factors still exist seriously. Second, team building needs to be strengthened. Individual cadres and workers are not self-disciplined, and their work style is still sloppy. It is not enough to take the initiative to go deep into communities, residents and enterprises. Third, the level of community service needs to be improved. The function of community service is not perfect and the service level is not high. It needs to be strengthened in guiding residents' autonomy, and there is still a certain gap from residents' needs. We will seriously study these shortcomings in the future work, actively explore solutions, and strive to promote the scientific development of street economic and social undertakings.

I recommend it carefully.