Year-end summary of office building security team

3. In terms of safety precautions, there are many problems in the security equipment provided by the original construction unit, such as the equipment can't record normally, the image on the display screen is not clear, and the ck alarm can't be guarded normally. We have recorded the related problems and contacted the maintenance unit for maintenance, and some problems have been solved. The rural commercial bank project is the first office building project taken over by the company. There is no ready-made experience to learn from, and management can only "cross the river by feeling the stones". We adopt the mode of "property management"+"hotel service", pay attention to equipment management, strengthen staff training and standardize services. At present, our property services are on the right track. Since we moved in, our office has maintained the normal operation of the building facilities and equipment, and provided many conference services, banquet services and club services. In terms of safety precautions, the vehicles in the building have been effectively managed, and there have been no accidents such as theft and fire in the building. Our office also successfully cooperated with rural commercial banks to hold many large-scale activities, such as "new building moving ceremony", "workers' congress", "Double Ninth Festival tea party" and "college students' exchange meeting", and the property service was affirmed by the leaders of rural commercial banks. While making achievements, we are also clearly aware of the existing problems: 1. There is still a big gap between the professional level of some customer service personnel and the requirements and work needs of the owners. The bank business area has a large daily flow of people and more visitors, which requires higher reception at the front desk; Bank leaders have high requirements for conference services and banquet services, especially in the details and timeliness of services. Some existing customer service personnel need to improve their services. 2. Security personnel are not ideal in work responsibility and safety prevention skills, and their work flexibility is not strong. Security backbone can't really take the lead, security personnel are highly mobile, and the team is not stable enough. 3. In terms of engineering, the maintenance unit invited some problems left over from the previous period to the site for treatment many times, but the problems were not fundamentally solved. A few devices have the phenomenon of "bad for a while" and their performance is not stable enough. For some equipment currently maintained by the construction unit, it is necessary to strengthen learning to lay the foundation for taking over in the future. 4. Cooperation between departments needs to be strengthened, and sometimes some temporary services are out of touch; When carrying out the assault service work, it seems to be in a hurry. Based on the above problems, the service department takes the following improvement measures: First, it puts forward clear work objectives. The service department puts forward that the highest goal in the near future is to build an excellent property management building in Suzhou, and the lowest goal is to provide cordial service and careful management to satisfy the owners and add color to the property. Promote the property service of the head office building of rural commercial banks in by going up one flight of stairs, and build a safe, civilized and harmonious rural commercial bank building. The work goal points out the direction of efforts, inspires the morale of employees and urges employees to improve their work enthusiasm. Secondly, standardize daily management and monitor service quality in real time. Managers patrol and inspect the work of various departments every day to ensure that employees maintain normal working conditions and promptly correct employees' irregular operations and even violations of discipline and discipline. Third, improve the forward-looking work, want to be in front of the master. Through nearly one year's management service, we have an understanding and experience of the temperament preference of the main leaders of rural commercial banks, the key working hours of banks, and the key and difficult points of building property services, which has laid a good foundation for strengthening management level and improving service quality. In the future, we should strengthen forward-looking work to keep up with the increasing demand of owners. Fourth, strengthen employee training and improve the professional quality of employees. At present, there are many project managers in rural commercial banks, including 9 project managers, only two of whom have property management certificates issued by the Ministry of Construction. Engineers are not familiar with the equipment suppliers who are still in the maintenance period, and are in a weak position in weak current maintenance, so the overall professional quality of employees needs to be improved. We will carry out training activities according to departments, and departments will formulate training plans and strictly implement them to encourage employees to learn by themselves. Fifth, in improving the profitability of the project, we assume that the personnel are capable and versatile. This project is a reward system, and to improve profits, we can only start with personnel. We encourage employees to actively learn from other colleagues while doing their own jobs, and strive to be common among departments and personnel when necessary. For example, club staff can attend meetings and banquets when they are free; Engineers and security personnel can assist customer service when necessary; The office manager can also carry out reception, minor installation and minor maintenance at the front desk. Sixth, the project management personnel have been relatively stable in the past year, and only two of the recent 10 customer service personnel left their jobs voluntarily. Operators, especially security personnel, are highly mobile. The annual turnover rate of security personnel is over 300%. The instability of security personnel has brought passivity to security work. Our initial idea is to ask the company to gradually improve the treatment of security personnel, especially related social security, on the basis of possible; Expand the development space of security personnel. For excellent security personnel, in addition to promotion in the security department, they can also be submitted to the company for selection and assignment to other departments. At the same time, strengthen the construction of team culture, enhance employees' sense of identity and belonging to the company and service office, improve team cohesion and stabilize the staff. Facing the rapid development and changes of the property service industry, the property service department of Sufang Property Wujiang Rural Commercial Bank will adhere to the company's enterprise spirit of "Happy Service, Creating Value", strengthen internal management, adhere to service first, build a staff with high-quality service skills and good service awareness, continuously meet the rapidly developing property service needs of owners, and make continuous efforts for the company's development.