Half-year work plan of property

The days will slip away quietly in a snap of your fingers, and we will usher in new joy and new harvest. Let's sit down and write a work plan. What kind of work plan does your leader or boss expect to see? The following is my semi-annual work plan for 20021property for reference only. Let's have a look.

Half-year work plan for property 1 xx In the first half of the year, all the staff of the operation department, under the leadership of the property management company, strengthened their study of political theory and business knowledge, constantly innovated and strived to complete various tasks. The main work, experience and future work plan are reported as follows:

First, the main work completed:

Complete the bidding of PE pipe for water supply pipeline of xxx National Road in East New Town. This project is the first large-scale use of PE pipes in Jinan, which has a great impact. After two months' efforts, the project has been basically completed and approved by the supervisor and Party A, laying a solid foundation for the promotion of Wei Xing PE pipeline in Jinan market.

Completed the PE pipe bidding for the water supply pipeline reconstruction project all the way, with the project price of xxx million yuan, and is currently fulfilling the contract. Because Jingyi Road is located in the urban area, it is difficult to excavate and coordinate with the resident units, so the progress of the project is slow, which may affect our settlement.

Complete the bidding work of PE pipe for water supply pipeline in Shanda New School. The project price is xx million yuan, and the performance has been xx million yuan. The project is located in the south outer ring and is a key project of the city. At present, the experiment has been suppressed and passed the acceptance, except for the ending project added later.

Completed the warehouse inventory of the asset appraisal property company.

Second, the problems existing in the work and solutions:

At the beginning of the year, because of my low professional level and lack of experience, I couldn't find a clue in the initial bidding work and failed many times. What's the problem? Facing the lessons of many failures, we found our own reasons, analyzed the project bidding documents, compared our competitors, and found out our own shortcomings. In the future work, we should continue to strengthen business learning, improve our own ability, enhance the market competitiveness of enterprises, and make the company invincible in the future bidding work.

Can't correctly handle the market information, specifically in:

① Lack of ability to grasp market information. In the modern society with highly developed information, a lot of effective information flows around us, but we don't grasp it.

(2) Lack of ability to process market information, effective information depends on grasping, analyzing, processing and submitting, and we often lack how to judge the correctness of information;

(3) Lack of information exchange leads to the loss of a lot of effective information. In the future work, we should take effective measures to give full play to the role of information, strengthen the ability of information processing, and strengthen communication, so as to correctly judge the accuracy of information.

Lack of planning, lack of security. It is reflected in the project of Shanda New School, because we don't understand the progress of the project, we don't prioritize it, and we don't arrange the plan reasonably, which leads to slow supply; In terms of equipment maintenance, there are no safeguard measures, and the machine is broken without accessories, which affects normal construction and causes adverse effects. In the future work, we should strengthen communication with the owner, help the owner to analyze the drawings, understand the progress of the project, make plans in advance, and make allowance plans on the pipe fittings. Strengthen the maintenance of welding equipment, handle problems in time when found, and leave no hidden dangers. For parts that are often damaged, reserve them in advance and repair the equipment at the first time.

Third, the future work plan:

Cultivate the market, increase advertising and establish brand awareness.

Jinan is currently engaged in urban construction, and the large-scale pipe network transformation and branch water supply in the eastern new town and the western university town have brought us unlimited business opportunities. Do a good job in market research, summarize the experience and lessons of the three projects in the first half of the year, do a good job in customer return visits, make use of the good performance characteristics of Wei Xingguan, properly invest in certain advertisements, improve the visibility of enterprises, increase marketing efforts and further promote them.

Do a good job in after-sales service, especially emergency maintenance. At present, the fiercest competition in the market is the service competition. The promotion of a good product is not only good quality, but also perfect after-sales service. Many emerging pipelines were vigorous when they first entered the market, but why did they disappear soon? It is because the safeguards are not in place and the service level is not up to standard. We should make great efforts in maintenance, systematically train personnel, buy special tools for emergency maintenance, and prepare to repair pipe fittings, so as to truly let customers have no worries.

Analyze competitors, strengthen communication with competitors and implement cooperative competition.

At present, our strongest competitor is Sichuan Senpu Pipe Industry, whose sales network covers the whole Shandong market and has a huge interpersonal network, and its sales performance in Jinan is second only to ours. Now in order to compete for market share, our two companies have adopted the strategy of reducing prices, which will only make both sides lose more profits and lose both sides. In the second half of the year, we should strengthen the contact between the two sides, improve each other, complement each other, use each other, promote each other, compete together, circulate interests and enjoy the market.

Strengthen communication and cooperation between departments. As a management department, we should learn more from our brother departments, strengthen contact and cooperation, and provide good services. In order to achieve the same goal of the property management company, all departments should cooperate closely, reduce internal friction, give full play to team spirit, and improve the overall combat capability of the property management company with collective strength.

Strengthen learning and internal management, strengthen training, standardize various management systems, and improve the quality of personnel. Constantly learn professional knowledge and improve business level. Constantly improve and standardize various management systems to lay a good foundation for the development of various work.

Do a good job in safety, safety is the eternal theme of enterprises, and adhere to prevention first.

The principle of combining prevention with treatment, strengthening education and preventing and treating by groups. Through safety education, we will continuously enhance employees' safety awareness and self-protection ability, and create a safe and comfortable working environment for employees.

Half-year work plan for property II. Work in the first half of the year:

(a) Integrated management

Comprehensive management service is not only the pioneer and banner of property management, but also the central station and liaison office of the owner and the property management service contract, which undertakes the important mission of communication, coordination, feedback, implementation, supervision, reporting, processing, disposal and statistics.

1) The company already has the second-class qualification grade of the enterprise, and is currently preparing to upgrade the materials with the first-class qualification.

2) Complaints and suggestions. In response to the complaint, the relevant departments of the company immediately coordinated the rectification, summed up the experience and lessons in time, and fed back the rectification and treatment results to the owner through on-site return visits. While doing a good job of explanation, they further listened to the opinions of the owners and got their understanding.

3) Maintenance report. According to the actual situation, the customer service department will follow up the contents and problems of community maintenance in time and establish relevant files in time. There are no effective complaints caused by maintenance.

4) Receiving, sending and archiving management of documents. File management is also one of the daily work of the property management office, including property service data, company internal data, contracts and agreements, etc. Clerks classify and file documents, and improve the data catalogue filing.

5) Enterprise employee training. Employees carefully study the quality manual, program documents and reception etiquette formulated by the management office, improve the service process in their daily work, and make the work of the department more standardized. Managers have obtained professional qualifications and certificates. The company has stepped up the training of employees' job skills and professional ethics, created conditions to provide employees with opportunities to learn professional skills, and strengthened communication with various departments, so that employees can enhance their professional knowledge, understand the work dynamics, and correctly handle various contradictions and problems.

6) The company and the customer department of each management office set up publicity boards in eye-catching positions to announce property management-related information such as property charging items and standards, so as to facilitate the owners to understand the legality and transparency of property company charges.

7) The company system requires employees to wear company dress and work number plate.

(2) Engineering maintenance

The good running state and maintenance management of public facilities and equipment in the community are based on the takeover, acceptance and operation stages of the community, so we have implemented the following management measures:

1) Pre-acceptance of facilities and equipment in the whole community (such as equipment quantity, installation location, equipment integrity, equipment testing and equipment acceptance, etc.). With the supervision and cooperation of the installation engineer, the construction party has completed two-thirds of the rectification works.

2) Make ledger registration for the facilities and equipment of the whole community. Copy nameplate model, current, control range, etc. In terms of equipment, the electrical shunt switches in the whole community are numbered, the wiring pile head in each electrical box is fixed, and the inspection system and inspection table of the computer room are established; Formulate central air conditioning operation procedures and operation record forms, and number and distribute all system equipment; Make equipment maintenance record; Observe the total energy consumption of the community in real time, make a good record of electricity and water consumption, and do a good job of energy saving and consumption reduction.

3) Because the equipment is in the running-in stage, the use situation is different from that in the normal stage, and faults occur from time to time. Therefore, the management office has strengthened the coordination and communication with relevant units, conducted a special discussion on the existing problems, and adjusted the management focus according to the actual situation. The operation performance of the equipment put into use through hard work has been greatly improved.

4) Implement the system of regular equipment inspection, so that the equipment inspection and maintenance procedures can be put on the wall, and the maintenance personnel can conduct regular inspections and keep records of inspection work, which basically achieves the purpose of finding and handling public equipment problems in time.

5) Arrange the maintenance department to check the electrical fire-fighting facilities and other facilities and equipment of the community irregularly every day, conduct a comprehensive investigation, and report to the maintenance department in time when problems are found; Every day, the personnel of the quality management center conduct a comprehensive inspection of the fort, slope cutting and garage in the management area. If cracks, subsidence, looseness and other engineering problems are found, they should contact the project department of the development company for rectification and notify the owner to pay attention to safety as soon as possible.

6) The lightning rod of the house in the property management area has been tested, and the problems found have been reported to the rectification in time, and the warm reminder board of the community has been made and installed to ensure the safety of the owner's house and the owner.

7) Do a good job of daily repair.

(3) maintaining public order

1) Strictly implement the access system for foreign construction workers, and regularly set up posts to clean up the decoration area, which greatly improved the effectiveness of safety management to a certain extent, and avoided the safety complaints caused by decoration construction workers, and achieved good results.

2) Strengthen the supervision of the entry and handling of decoration materials. To enter a residential area, you must apply for registration of materials according to regulations. The order maintenance departments of all links shall conduct effective on-site supervision, and the materials will stay overnight in public, which will damage public facilities and sanitary environment, and the illegal use of elevators during handling can be dealt with as soon as possible.

3) Strictly implement the management system for the entry and exit of personnel and goods. The certificates of construction personnel and the entry and exit of other personnel must cooperate with the inquiry and registration, and the goods going out must be checked by the "Exit Card" signed by the regional unit before being released. The strict implementation of these management systems ensures the institutionalization and order of goods entering and leaving the community.

4) According to the requirements of the fire control management system, the Order Maintenance Department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers regularly every half month to ensure that the fire fighting equipment is in good condition. At the same time, conduct a comprehensive self-examination of fire hazards in the whole community, notify all regional units of the community in writing to rectify the discovered safety hazards, mobilize all owners of the community to strengthen fire protection knowledge training, set up fire commissioners, implement the effectiveness of fire emergency plans, and organize fire simulation drills.

5) Order maintenance personnel should wear uniform signs, dressing the and code of conduct when taking up their posts, so as to form a good working environment.

6) The personnel of the Order Maintenance Department are on duty 24 hours a day, and the patrol members patrol the designated area at the specified time, and make patrol records. Community monitoring system and other technical facilities are in good condition, and data storage is timely and complete.

(4) Environmental management

The company has established strict cleaning procedures and inspection system. The cleaning supervisor arranges the cleaning work in relevant areas every day, and carries out inspection and rectification work. At the same time, we carried out special clean-up work, and no safety accidents occurred due to inadequate clean-up work.

1) In order to carry out the work more effectively, the clean areas are divided carefully and reasonably. Combined with the actual situation of the community, the contents and assessment standards of cleaning work are formulated, and the work of cleaning staff is supervised and managed. Cleaning the unoccupied areas of the community and centralized cleaning of the doors of all buildings have created a good living environment for the owners and won unanimous praise from the owners. Take advantage of the natural conditions in rainy days to clean up the outdoor areas left over from the previous construction, clean up the underground garage and clean up the fire fighting system. Centralized cleaning and maintenance of all street lamps and sewage pipes in the community, and regular cleaning.

2) After each building is delivered to the owner, the management office will be responsible for the cleaning and land reclamation of each building. While carrying out daily cleaning work, the cleaning post successfully completed the cleaning and land reclamation of each building, laying a solid foundation for the later environmental sanitation management.

3) Inform the owner of the matters needing attention on the bulletin board or bulletin board in the residential area and timely replace the latest matters, including the cleaning of advertisements on the roof of residential houses, the installation of external wall tiles, and the installation of air conditioning units.

Second, the existing shortcomings and the work plan for the second half of xx.

Although we have made some achievements in the property management of 20 10 and have been praised by the owners many times, we know that there are still many shortcomings to be improved and strengthened.

First, the overall quality of managers is uneven, some of them have a weak sense of service, and their practical ability needs to be improved.

Second, communication with the owners is not enough, which should be strengthened in the future work.

Third, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of the owners and causing their dissatisfaction with management services.

Fourthly, there are still some problems in safety management, such as unstable mentality and insufficient working strength, which need to be improved in practical work.

Fifth, we often carry out targeted, practical and interesting knowledge lectures and cultural activities in the community, enrich the spiritual life of residents, advocate the civilized fashion of "helping each other", and guide community residents to actively participate in public security and fire control work.

In view of the above problems, in the second half of xx's work, we will draw lessons and strive to improve the service skills and management level of employees and do better. Constantly improve their own property management level, constantly improve the management system of the community, and make contributions to the peace and stability of the community and the development of the company.

Third, suggestions for property management

1. Further strengthen the management of illegal construction and decoration.

2 to further strengthen the guidance, supervision and management of the industry committee. It is necessary to strengthen the guidance to industry committees, do a good job in the establishment, transition and daily management of industry committees, strengthen business training, handle the relationship with neighborhood committees, and really help communities to form a team of industry committees with high quality, strong credibility and performing their duties according to law.

3. Strengthen the publicity of property management related laws and regulations such as Property Management Regulations, Property Law, Contract Law and Decoration Management Measures, so that residents can be familiar with property management, understand property management, and accept and support property management.

4. Summarize and promote the new methods and good experiences of residential property management in time.