Responsibilities of hotel front desk

The property front desk needs good coordination and communication skills, responsibility and affinity. The following are the responsibilities of the property front desk that I have carefully collected and sorted out. Let me share them with you and enjoy them.

More real estate related content recommendation ↓↓↓↓

Year-end summary of property 10 selected items

5 summaries of the company's property work.

5 Model text of property service contract

Seven selected property management work plans.

Responsibilities of hotel front desk 1

1) Receive the visiting owners at Happiness Station every day, accept the consultation of the owners, handle the complaints according to the complaint handling process, and pay a return visit;

2) Handle the handover procedures of new and old car owners at Happiness Station, and put the information into the file bag for storage in time;

3) Responsible for the collection and transmission of information of the department;

4) According to the requirements of the company's quality system, summarize the quality records;

5) Complete other work assigned by the department;

6) Draw up notices, warm tips and other relevant information of the service center, draw up short messages to be sent in time, and post and manage all kinds of information;

7) Responsible for preparing the quarterly service report of the department and reporting it;

8) Do a good job of collecting fees at the front desk and receiving customers.

9) Write and hang event announcements;

10) The front desk handles IC/ID card authorization, real estate license and land certificate, daily maintenance and business consultation.

Responsibilities of hotel front desk 2

1, front desk guidance, conference reception, conference room reservation, layout and preparation; Provide etiquette service and on-site service for meetings (activities); Assist in administrative affairs, be responsible for answering the hotline of the building service center, keep a good record of calls and communicate with the owners;

2, complete other work assigned by the leadership.

Responsibilities of hotel front desk 3

1, responsible for the company's front desk reception and telephone transfer;

2. Send and receive letters, newspapers, documents, etc.

3. Complete other routine work assigned by superiors.

Responsibilities of hotel front desk 4

1, responsible for daily reception, visits, inquiries, complaints, repairs, file management, various formalities and answering service calls;

2. Establish and improve the customer files in the park, and strictly implement the management regulations such as file borrowing;

3. Regularly sort out customer complaints, repair reports and park fees;

4. Responsible for the management of commodity procurement and storage in the park, as well as the daily health maintenance of the customer service center;

5, do a good job of statistical summary of weekly and monthly data, and assist the building manager to do a good job of monthly water and electricity consumption data entry.

Responsibilities of hotel front desk 5

1, responsible for the reception of the front desk customers of the property management company.

2. Answer the owner's phone, record information and coordinate related matters.

3. Assist other departments and businesses to inquire about expenses and handle expenses complaints.

4. Go through various formalities, sort out the owner's documents and file them.

5. Assist in administration, telephone answering, customer service reception and complaint handling.

6, other work assigned by the leadership.

Responsibilities of hotel front desk 6

1, timely and accurately answer/transfer calls, record messages and convey them in time if necessary;

2. Receive visiting guests and inform the interviewees timely and accurately;

3, properly accept customer complaints, immediately follow up and report to the superior;

4. Handle various certificates and collect management fees;

5. Complete other tasks assigned by superiors.

Responsibilities of hotel front desk 7

1. Answer customers' calls and visits, and answer customers' inquiries about property services;

2. Be responsible for accepting the procedures such as moving in, parking space delivery, secondary decoration and pass;

3. Complete the filing of customer service records and internal management data of customer service, and do a good job in classified management of customer files;

4. Accept and follow up all kinds of complaints, repairs, inquiries, questions, help-seeking, suggestions and all kinds of applications put forward by business households and send them to relevant departments for processing in time, and call back in time after processing;

5. Responsible for the collection of various fees, the handling of deposit refund procedures and the docking with the project cashier;

6. Complete other matters arranged by the superior.

Articles related to the job responsibilities of the hotel front desk:

★ What are the responsibilities of the property receptionist?

★ What are the responsibilities of each property department?

★ Property front desk debriefing report

★ The responsibility of the hotel front desk to send and receive letters.

★ Model essay on summary of front desk work of property company

★ Summary and Plan of Property Customer Service Front Desk Work

★ Job responsibilities standard of property post

★ Responsibilities of Property Receptionist

★ Summary of 5 work reports of the property front desk.

var _ HMT = _ HMT | |[]； (function(){ var hm = document . createelement(" script ")； hm.src = "/hm.js？ 67327 13c 80496 18d 4 DD 9 c 9 b 08 BF 57682 "； var s = document . getelementsbytagname(" script ")[0]； s.parentNode.insertBefore(hm，s)； })();