The most effective way to collect property fees

The most effective way to collect property fees is as follows:

1, constantly remind

Due to busy work and life, owners often forget to pay property fees. Many owners even think that it's no big deal to pay a few months late, and they should start paying the monthly rent, SMS, phone call and property fee reminder on 15 every month. Remind in time until the property fee is paid, thus forming the habit of paying the property fee in advance.

Step 2 pay attention to the timing

You can remind the owner to pay the property fee when providing home maintenance, parcel collection and other services for the owner, but you must pay attention to the timing and method.

3. Flexible and changeable

Many owners don't live locally and can't pay property fees. It can be said that the owner provides the transfer method and determines the transfer time. Special attention: transfer provides company account, and it is not recommended to use private account of building manager or finance, so as to avoid negative impact due to employee resignation.

4. "National mobilization"

Some owners always don't see anyone when charging customers at home, which will make employees in other departments linked to property fees in their jobs. After meeting the owner at the gate, the order maintenance personnel can also remind the owner that it is time to pay the property fee. Big sister who cleans, you can also ask the owner whether the property fee has been paid. Create a charging atmosphere.

5. Update the owner's contact information in time.

For owners who have not moved in, or who have not been able to contact for a long time, you can try to get contact information from familiar neighbors, friends and fellow villagers.

6, do a good job of publicity and guidance.

Some owners have conflicts or misunderstandings with the property due to housing quality problems, secondary decoration and other reasons, and spread negative comments on the property through the Internet, resulting in some melon owners following suit and not paying property fees. In this regard, property companies need to take the initiative to regularly publish property work briefing and property laws and regulations on community bulletin boards and owners' WeChat groups, so as to positively guide public opinion and enhance owners' awareness of payment.

7. Keep good communication with the industry committee and the building manager.

Paying attention to continuous and benign communication with key owners and gaining their trust and support can play a multiplier role in the collection of property fees.

8. Lawyer's letter

For owners who owe money for no reason and fail to communicate many times, they can send a lawyer's letter to urge them to pay the property fee, which will play a deterrent role. It should be noted that if the owner's attitude is fierce, the customer service must ease the contradiction between the owner and the property management company, and it can be shirked to the law firm so as not to affect the later charges.

9. Prosecution

For a few owners who owe a large amount and have a bad influence, they can sue the court to recover the property fee, but generally it is not recommended to "hurt the enemy by one thousand and lose 800". The key to solve the problem is to improve the level of property services and eliminate the owners' dissatisfaction with paying property fees by improving high-quality property services.

The property fee includes the following parts:

1, greening maintenance cost.

2. Cleaning and sanitation costs.

3. Order maintenance fee.

4. Daily operation and maintenance expenses of facilities, equipment and parts of the property.

5. Depreciation of fixed assets of property management enterprises.

6 property facilities, equipment, components and public liability insurance costs.

7. Manage the salaries, social insurance and welfare expenses of service personnel.

8. Office expenses.

9. Other expenses agreed by the owner.