Model essay on meeting minutes of property company

Property management company is an enterprise-type economic entity with corresponding qualifications established in accordance with legal procedures and an independent enterprise legal person. The following is a sample of the minutes of the meeting of the property management company. Please refer to.

Minutes of property management company meeting: model essay 1

19 On the afternoon of September XX, Hu X, deputy general manager of the company and chairman of the labor union, held a special report meeting on the operation and development of X Property Company in the conference room of the company headquarters 10 16, and Mo Ling, manager of the property company, made a special report on the operation and development. Hu Jianjun, chairman and general manager of the company, as well as domestic leaders, heads of various departments and offices in the headquarters and heads of departments above the property management company attended the meeting. The meeting discussed key issues, entrusted by Hu Jianjun, chairman and general manager, and Xie Bangyin, secretary of the Party Committee, made a summary of the meeting. The main contents of the meeting are summarized as follows:

I. Main contents of the meeting report

(A), management overview

1, basic situation. Property management company, formerly known as the company's administrative department, was established in June of XX with a registered capital of 3 million yuan and a national third-class property management qualification; Mainly engaged in residential property management, farmers' market management, facade management.

2. Financial situation. The operating income of the property management company has been hovering around 3.3 million yuan for three years from XX to XX to maintain the livelihood of the property management company. However, under normal business conditions, the annual operating income (property management fees, utilities, facade fees, health fees, etc. ) should be 4.45 million yuan; Because the residential property management facilities and services can't keep up with the minimum requirements of the owners, the charging standards and rates of property companies are low. In addition, after the facade auction, the income of millions of yuan is reduced every year, and the property company is in a more difficult situation.

3. Personnel status. The existing staff of the property management company is 6 1 person, and the personnel structure is seriously unbalanced. First, the registered employees are older, with an average age of 50, most of them are old, weak and sick, which not only cannot meet the needs of property development, but also is very difficult to divert within the company and has very insufficient development potential; Second, the overall quality is not high, the skill level of employees is uneven, the property team can not operate according to market rules, especially the lack of talents with professional knowledge of property management, which makes it difficult to upgrade management.

4. Employee income. Because the property company can't make ends meet, the employees' income is low, and the average monthly income is only 1206 yuan (excluding individuals? Hardware costs? The minimum wage for post employees is only 500 yuan).

(B), development ideas

1. Adjust the organizational structure and improve the functions and responsibilities. Set up a comprehensive office, marketing department, property management department and engineering department? Three departments and one room? , and implement the department manager responsibility system.

2. Re-plan the layout and implement the closed management of Xuetangchong community. Xuetangchong living area is divided into four communities: one village, two villages, Yingchun village and Yayuan new village. Each community implements closed management, with six entrances and exits, and regulates the management of people entering and leaving the community and parked vehicles.

3. Install monitoring facilities and improve the modern community security prevention and control system. There are 40 infrared monitoring probes in Xuetangchong living area, which are installed between main roads, entrances and exits and buildings, providing favorable conditions for community safety management.

4, Xuetangchong and Xiangshiling two farmers' markets are managed by two brands and one team.

(III) Problems that need to be solved by the company

1. It costs 242,000 yuan to install monitoring facilities in Xuetangchong Community.

2. Xuetangchong Community is equipped with 6 gates and 3 sentry boxes, and the cost is10.2 million yuan.

3. Transformation and upgrading of some roads in Xuetangchong Community.

4, in order to make the property management company out of the Woods, give the property management company a certain subsidy every month to ensure the adjustment of employees' wages.

Two. Opinions of the meeting on the discussion of key issues

1, evaluation of property management companies. Since the restructuring of the company, we have done a lot of work, made a lot of efforts and made some sacrifices for the development and stability of the company. The company has the responsibility and obligation to care about the property and attach importance to it.

2, about the property company out of the Woods. The key is to do a good job in property management services, form their own highlights, and attract and impress owners with highlights.

3. About improving property management services. Need the company to provide property management facilities, property management wages, property management personnel support.

4. About the internal control of the property management company. Property companies should formulate management systems suitable for their own characteristics, standardize employee behaviors, and especially the leading bodies should take the lead to reduce non-operating expenses.

5. Property management development planning. Participants believe that the property management business is in the ascendant and has its broad development space; Property companies should not be intimidated by the current difficulties, but should do a good job in the existing market, expand new markets and draw up a development plan for 5 ~ XX years.

Third, Party Secretary Xie Bangyin summarized the meeting.

The management and development of the property management company is the responsibility and obligation of each participant. With the development of the company for nearly 60 years, it is not easy for property management companies to work hard for employees to live and work in peace and contentment and for the stability of the rear. Since the facade auction last year, the income of the property management company has dropped sharply, and the employees have overcome many difficulties. On behalf of the company, I'd like to thank you. But we must see that it is time for property companies to reform, otherwise there is no way out. To this end, the management and development of property management companies to elaborate the following views.

1. Difficulties and opportunities coexist. At present, the property industry generally feels difficult, but we should see the trend of social development; With the transformation of the old city, the property management environment has been improved, and residents' awareness of property management has also been greatly improved. At that time, property companies will face many opportunities; Therefore, we should cheer up, enhance confidence and overcome temporary difficulties.

2. Do a good job in staffing, posts, responsibilities and salaries. It is necessary to formulate the responsibilities of each position in the property management company, implement diversified management with multiple functions in one post, and improve the overall business skills; It is necessary to consider the performance appraisal of employees and link it with efficiency and benefit in time, so as to really play an incentive role in salary.

3. Increase the collection of property management fees. For the property management fees owed by the old community, we must find ways to pay them off. In the arrangement of toll collectors, we should send dedicated, diligent and talkative people.

4. Strengthen system construction. Property companies should create an atmosphere of managing people according to the system, doing things according to the process and operating according to the standards, and form their own unique institutional arrangements.

5. Implement limited subsidies. The company gives limited subsidies on the basis of calculation; In the end, the company will calculate the subsidy according to the size of the gap. However, after all, subsidies have a time limit. Property companies should do a good job in property marketing planning and expand income-increasing channels as much as possible.

6. Team building. Property companies should strengthen team building, introduce property management professionals and solve problems through campus recruitment or social recruitment.

Model essay on minutes of meetings of property companies II

1. The administrative department should increase the recruitment of personnel in each position and make reasonable deployment; The management office should overcome difficulties and make flexible adjustments to ensure the normal operation of various projects. If the customer service department needs to cooperate with the work, it will assist the order department. If it doesn't really involve solving professional and operational problems, the personnel arrangement should be appropriate, and daily maintenance of equipment and facilities should be avoided as much as possible.

2. The order department should strengthen the security work, rectify the work discipline, vigorously carry out the work of standing guard during peak hours, register the decoration personnel in and out, park non-motor vehicles for rectification, monitor the post housekeeping and record the post handover, and do a good job of inspection. In the later period, it is necessary to strengthen the inspection of patrol post decoration and fire fighting.

3, check the construction waste, etc., loading must be full. The order department has to take over the decoration and inspection work, and can't count on the engineering department, which is now understaffed. The engineering problems we saw in today's inspection should be rectified in time and a timetable should be made. There are not enough people, so you can ask the order department to send someone to help. The engineering department is too short of people now. If they need help, all of us must lend a helping hand to show internal unity.

4. The employee's BI should be carried out, but it can't be put in place verbally, but you don't have to pay a fine. If they pay a fine, everyone will resent it and violate the rules. If you are willing to make mistakes, you must take responsibility, and the department head must have a firm mind to implement it.

5. Maintain a good office hygiene environment. The hygiene problems in the canteen and the electricity consumption in the canteen need to be solved.

6, property management fees, utilities, rent collection work should be in place as soon as possible, at the end of the month, the engineering department to timely meter reading.

7. Mr. Wang counted the work in the past three months. The data of all aspects of business indicators have increased, and management is developing in the direction of refinement. Although there are still some local minor problems, compared with before March, there is still a great improvement. In the process of customer service, we put an end to the situation of direct conflict and rude remarks with the owners. The follow-up of maintenance is obvious to all, and the support is very strong. The biggest support comes from the follow-up of maintenance. All departments have made great efforts in the coordination of property decoration, the organization of equipment and furniture, and the relocation and resettlement, which reflects the centripetal force of all employees.

8. Mr. Wang pointed out that in terms of hardware facilities, real estate provided a lot of human and material support, which created good working conditions and working atmosphere for us and was more conducive to our work; The professional training provided by the quality department has improved our professional level. With good hardware facilities and professional service knowledge as the backing, we can speak with more confidence. Attention should be paid to improving service quality, starting with owners who are easy to communicate with. We should show courage, be ourselves and win the satisfaction of customers with sincere service.

9. From the analysis of the company's management level and economic indicators, it is well reflected that the company's operation in the past three months is very good, and all employees have made great adjustments and improvements, with outstanding performance. The company's income has reached a record high, and Mr. Chen is full of confidence in the company's development prospects.

Minutes of property company meeting model essay 3

20XX March 3rd at 9: 00? At 22:30, the monthly meeting of the company in February was held in the conference room of Zhoushan Yulan Garden. Liu Lingling, general manager of Zhoushan Company, CoCo Lee, assistant general manager, and 60 people from various departments and property service centers of Zhoushan Company attended the meeting.

The meeting was presided over by Liu Lingling, general manager of the company. Before the meeting, the video of "The Rebirth of the Eagle" was played; Project leaders make 20XX annual theme reports on family service and park service respectively; The person in charge of the property department interprets the park service? Ten must do? Standard manual? Twenty must be checked? Specification standard (version 20XX),? Twenty contacts? Service standard instruction manual (version 20xx); The meeting also reviewed and determined the income indicators of each project park (during which the classic inspirational video "Face the Giant" was inserted) and the contents of the owner's electronic information file. The leaders of the company commented and elaborated on the implementation contents of park services and family services and related standard manuals. Finally, Liu Lingling, general manager of the company, summarized the meeting. The main contents of the meeting are summarized as follows:

First, the main points of the meeting and the arrangement of key tasks

Face up to the current situation and strictly control the quality of internal work and external service.

Quality is related to the life and death of an enterprise. Quality leads and progress, and enterprises are born. If the quality is out of control and retrogresses, the enterprise will perish. At present, employees at all levels of the company must face up to the present situation, start from the details of internal work, start from the opinions of customers, constantly reflect on improvement and ensure first-class service.

The meeting reiterated that the key to achieving practical results in all work lies in improving execution. Employees at all levels, especially managers at all levels, must conscientiously implement the indicators issued by the group and complete all node tasks on time, in quantity and with good quality.

1. Enhance the sense of hardship, enhance the sense of hardship, and keep the company running steadily.

The meeting reiterated that in 20XX, the company added 30 million business indicators, and the non-Greentown expansion indicators reached 600,000 ㎡, which was a major test of the comprehensive ability of our entire company team. Managers and grass-roots employees at all levels of the company should keep a clear understanding of the company's current operating indicators and expansion indicators. They should have a sense of crisis and hardship, enhance their sense of hardship, face problems directly from the interface related to the company's life and death, find ways to strengthen their confidence. They should maintain a good mental outlook and working condition at home and abroad. While doing the routine basic work of the original work, they should take the above two indicators as the main line of each work, decompose the indicators layer by layer, and motivate all employees through performance appraisal.

2. Further strengthen the construction of conference system, standardize conference standards and improve the quality of conference services.

How to do a good job in foreign service is to let the owners have a good service experience, and good service comes from the mentality and determination of every front-line employee who really wants to do a good job for the owners. How to make front-line employees, the front-line employees behind every manager, support managers' ideas and agree with their good service concept requires us to serve front-line employees well and do our internal services well. As the main department in charge of all meetings, the comprehensive management department needs to further improve the standardized workflow of meetings and establish a list of meeting workflows for large-scale meetings and regular meetings. In the process of implementing the standards, it is necessary to do a good job in every conference service. At the same time, we should actively innovate, make bright spots, promote them, and even become new conference standardization content to realize the dynamic upgrade of conference service standards.

3. Be grateful and actively create quality services for the owners.

Care for the owners from the dribs and drabs, be grateful to our owners from the nuances, and devote more services to repay the owners with a grateful heart. Turn complaints into gratitude, into giving, into life. Emphasize the timeliness of service, contact with the owners more and understand their real service needs. Services should be fully covered, and this year's park activities should be planned as early as possible. Each park should carry out targeted activities according to its own characteristics.

Combined with major events (such as the World Cup), do a good job in the marketing of property services.

We should fully understand, verify and analyze the basic data, and then put forward a plan on this basis to ensure feasibility and operability. For example, the publicity of fire day is more about letting owners know how to escape in case of fire and how to save themselves and each other.

The Spring Festival New Year Exhibition must be done, but the plan should be careful and the preliminary research should be fully prepared. Who will integrate resources, who will implement, who will supervise and who will evaluate.

Convenience activities during the Spring Festival should be combined with Zhoushan people's customs, such as the borrowing of the Eight Immortals Table, the cooking of broilers, and the schematic diagram of tribute display. , and provide services that the owner wants to do but is inconvenient to do.

For wedding service, we can give more consideration to the layout of relevant passages in the park, the decoration of festive water signs, the layout of unit doors and elevators, and the wedding procession, so that the owners can feel that living in the community we serve has face and class.

The Group has unified requirements and regulations on housewarming services, but Zhoushan Company and the parks should consider whether they can provide more content and richer innovations, and combine exclusive services with ordinary services. The service for pregnant women should be combined with the actual situation of each park, but we can provide pregnant women-related books, which can really make the owners feel practical and caring.

To prevent mildew in rainy season, we should tell the owners how to prevent mildew, how to help the park, whether there is a centralized drying point, and pay attention to the signs of the owners drying clothes.

Activities are not for doing, but for formalism. Be sure to create surprises, never be old-fashioned and vulgar, and services are everywhere. When it rains, what should the service provider do? Inform the owner who has clothes to dry, and pay attention to whether the windows of the owner's home and car are closed properly, and whether the outdoor battery car can provide rain-proof cloth.

Second, the work requirements of key projects

1. Zhoushan Dongsha Resort

Resorts contain rich and unique connotations and values, which have huge creative space and are also challenging. The company needs to brainstorm, actively contact with Qingshui Bay in Hainan, on the basis of the existing service system in the park, deeply study the holiday service products, enrich the life service content, and improve the personalized service content such as leisure, entertainment and catering. And make full use of it

2. Zhoushan Yulan Garden attaches importance to children's needs. Children are the people who need special care among the owners, so we must pay attention to strengthening the service for children. According to the needs of children, at present, Zhoushan Magnolia Garden has been continuously implemented. Dolphin project? In addition to activities, to carry out personalized water sports activities, it can be organized by linking merchants by title and integrating resources; In the case of excellent soft and hard clothes in the park, children's training institutions can be linked to solve the difficulties of children's education and training for young owners and truly implement services.

The meeting stressed that all employees of the company must clearly understand the significance of service quality to the survival and development of the company, effectively improve the quality control ability, and ensure the leading position of the company's quality in Zhoushan industry. Leading quality is inseparable from continuous learning, and learning ability is the real competitiveness of enterprises. The company should learn from all outstanding people, learn advanced experience, build the quality of life of owners, learn, promote the electronization of owners' files, set up education and training institutions in qualified projects, Zhoushan Dongsha Resort and other tourism and holiday projects, actively explore the creation of holiday lifestyle, refine service categories, and form clearer opinions. Finally, Mr. Liu pointed out that it is necessary to organize volunteer activities to formulate? Owner agreement? Stimulate the owner's sense of ownership and participation, make the planning, organization and implementation of various activities a two-way interaction process between the company and the owner, enhance the owner's perception of service and increase the owner's sense of belonging.

Lvcheng property management service group co., ltd. Zhoushan branch

20XX March 10

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