What is the five-level standard of residential property service in Qingdao?

According to the latest Qingdao Residential Property Service Management Standard issued in September, 20 13, the quality of property service can be divided into six grades: Grade 1, Grade 1, Grade 2, Grade 3, Grade 4 and Grade 5. Among them, the primary level is the lowest level and the fifth level is the highest level. The higher the level, the higher the property service standard and charging standard. Involving integrated management services; Housing management and maintenance services; * * * Operation, repair and maintenance services of equipment and facilities; Assist in public order maintenance services; Cleaning services; Six parts of greening service. Among them, what are the five-level standards for comprehensive management services and housing management?

Five-level standard of integrated management service

The prophase realty service enterprise shall provide the realty service manual to the owners;

When undertaking the project, set up a takeover acceptance team, carefully check the parts and facilities of the property, and complete the acceptance procedures;

The working hours of the customer service reception place shall not be less than 10 hour, and a 24-hour service telephone number shall be set up and publicized;

24-hour acceptance of the owner or property user's application for repair. Urgent repairs should arrive at the site within 15 minutes, and general repairs should be completed in accordance with the relevant procedures for the use of special maintenance funds (except exclusive parts and appointments);

Respond to complaints from owners or property users within 24 hours; The project manager of residential area shall have the relevant qualification certificate of property management and have more than 6 years working experience in property service;

The realty service enterprise that implements the method of paid realty service charges shall announce the revenue and expenditure of 1 service funds at least quarterly;

It can provide more than 6 kinds of convenience (free) services such as mail collection, battery car pick-up, trolley configuration, short-term storage of goods, rain gear and information consultation.

Actively cooperate with the communities under their jurisdiction to carry out community cultural activities of a certain scale, more than 3 times a year, with special environmental layout on holidays;

The communication area reaches 100% of the residents in the community every year, and the owners are consulted at least 1 time every quarter, and property management service consultation sheets are issued to the owners on a regular basis, with a satisfaction rate of over 95%. Analyze, rectify and return the dissatisfied items. The return visit rate of dissatisfied items reached 100%, and the handling rate reached over 95%.

Five standards of housing management

Formulate perfect rules and regulations such as housing management regulations, housing maintenance system, community inspection system, housing decoration management measures, and outdoor installation management regulations;

In the fourth quarter of each year, make the maintenance plan for the next year;

The main entrances and exits of the community are equipped with a schematic plan of the community, and the main intersections are equipped with street signs, with obvious signs of groups and buildings, units (doors) and doors;

The appearance of the house is in good condition and tidy, and the decorative materials such as exterior wall bricks and paints are free from falling off and stains;

Stairs, handrails, doors and windows, leisure facilities, etc. * * * is a part of solid, without cracks, damage and obvious stains, and it is safe to use;

Outdoor signs, billboards, neon lights should be set up according to the regulations, keep clean, unified and beautiful, without potential safety hazards and damage;

The closed balcony is unified and orderly, with the same tone and no more than the external wall;

Outdoor corridor, outdoor anti-theft net, clothes rack, awning, etc. Should not be installed outside the architectural design requirements;

Air conditioning installation location is unified, and condensed water is collected centrally. If there is no outdoor air conditioner, the bracket of outdoor air conditioner shall be inspected 1 time every year to urge replacement;

Timely discourage unauthorized construction and unauthorized change of housing use in violation of planning. If it is invalid, it shall promptly inform the owners' committee and relevant competent departments for handling, and make records and archives.

(The above answers were published on 20 13-09- 18. Please refer to the current actual purchase policy. )

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