Directory of On-the-job Training Manual for Property Managers

Chapter 1 Post Cognition of Property Manager

The first section property manager job description

First, establish and improve the standard system.

Second, do a good job in training service personnel.

Third, the establishment of property management files

Fourth, carry out service management.

Verb (abbreviation for verb) coordinates internal and external affairs.

The second quarter property manager job requirements

First, a positive attitude.

Second, firm professional ethics.

Third, positive systematic thinking.

Fourth, superior vision.

Verb (the abbreviation of verb) communicates and coordinates effectively.

Six, rational and moral self-discipline

Seven. Enhancement of will and courage

Eight, the psychology of tolerance and patience

Nine, be good at learning quickly

Exploration and thinking

Chapter II Early Property Management

Section 1 Property Receiving

I. Preparation for property takeover acceptance

Second, the property takeover acceptance criteria

Three. Conditions and procedures for accepting property takeover

Four. Problems needing attention in property takeover acceptance

Section 2 Management of the Use of Buildings

First, pre-employment preparation

Second, the professional workflow

Third, do a good job.

Four, the occupation formalities of documents

Section 3 Housing Decoration Management

First, the decoration application

Second, the decoration approval

Third, sign a decoration agreement.

Fourth, decoration construction management

Verb (abbreviation of verb) decoration acceptance

Section 4 Archives Management

I. Archives and data collection

Second, the file identification

Third, file preservation

Fourth, the file statistics

Utilization of verb (Verb's abbreviation) Archive Materials

Exploration and thinking

Chapter III Commercial Service Management

Section 1 Daily Service Management

First of all, establish a good relationship with business households.

Second, carry out the demand survey of business households.

Third, implement commercial service projects.

Fourth, issue a business service announcement.

Verb (abbreviation of verb) conducts satisfaction surveys regularly.

Section 2 Owner Complaint Management

I. Contents of complaints from business operators

Second, the complaint handling procedures

Third, the complaint handling method

Fourth, complaint handling skills.

Exploration and thinking

Chapter IV Property Cost Management

Chapter V Property Equipment Management

Chapter VI Safety Management

Chapter VII Management of Cleaning and Greening

Chapter VI Safety Management

Chapter VII Management of Cleaning and Greening