How does the property customer service explain the complaints caused by the owner's failure to receive the notice of delivery?

After receiving a complaint, the complaint handling personnel should first appease the owner's emotions, and use the principle of "handling emotions first, then handling things" to give the owner a sense of intimacy in attitude and treat the owner's complaints with a positive attitude.

It is normal for property management companies to accept complaints from owners. It can be said that a property management company without complaints is abnormal, and a property management company with a high complaint rate is not necessarily a bad property management company. Complaints can point out the links that the company should improve in the service process, let the owners with opinions accept the property management company again, and give the property management company an opportunity to improve the service quality. Therefore, it is not terrible for owners to complain. The key is how the property management company treats them and how to deal with them. In the process of handling complaints, the first thing a property management company should do is to master certain complaint handling principles.