Why is the property very active when the property fee is charged, but no one can be found when there is a problem?

According to the property management regulations, the responsibilities of property management companies mainly include: ① safety work. Property management enterprises shall assist in the safety work within the property management area. When a safety accident occurs, the property management enterprise shall, while taking emergency measures to assist the rescue work, report to the relevant administrative departments in a timely manner. Property management enterprises shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties when maintaining public order in the property management area, and shall not infringe upon the legitimate rights and interests of citizens. The rights and obligations of property users in property management activities shall be agreed by the owners and property users, but they shall not violate the relevant provisions of laws, regulations and owners' conventions. (2) Property maintenance work. Public buildings and facilities planned and constructed within the property management area shall not be changed. If the owners need to change the use of public buildings and facilities according to law, they shall inform the property management enterprises after handling the relevant formalities according to law; If a property management enterprise really needs to change the use of public buildings and facilities, it shall be submitted to the owners' meeting for discussion and approval, and the owners shall go through the relevant formalities according to law. Owners and property management companies are not allowed to occupy or dig roads and sites within the property management area without authorization, which harms the interests of owners. Because of the maintenance of property or public interests, the owners really need to temporarily occupy or dig roads and sites, and shall obtain the consent of the owners' committee and the property management enterprise; If a property management enterprise really needs to temporarily occupy or dig roads and sites, it shall obtain the consent of the owners' committee. Owners and property management companies shall restore the roads and sites temporarily occupied and excavated to their original state within the agreed time limit. Water supply, power supply, gas supply, heating, communication, cable television and other units shall bear the responsibility for the maintenance and conservation of relevant pipelines and facilities and equipment within the property management area according to law. If the units specified in the preceding paragraph temporarily occupy or dig roads and sites due to maintenance, they shall promptly restore the original state. If the owner needs to decorate the house, he shall inform the property management enterprise in advance. The property management enterprise shall inform the owners of the prohibited acts and matters needing attention in the house decoration. Owners of residential properties, non-residential properties in residential quarters or non-residential properties connected with a single house shall pay special maintenance funds in accordance with relevant state regulations. Special maintenance funds shall be owned by the owners, and shall be used exclusively for the maintenance, renewal and transformation of property parts and facilities after the expiration of the property warranty period, and shall not be used for other purposes. Measures for the collection, use and management of special maintenance funds shall be formulated by the construction administrative department of the State Council in conjunction with the finance department of the State Council. The use of property * * * with parts, * * with facilities and equipment for business, shall obtain the consent of the relevant owners, owners' congress, property management companies, in accordance with the provisions of the relevant procedures. Owners' income should be mainly used to supplement special maintenance funds, and can also be used according to the decision of the owners' congress. If there are potential safety hazards in the property, which endanger the public interests and the legitimate rights and interests of others, the responsible person shall timely repair and maintain it, and the relevant owners shall cooperate. If the responsible person fails to perform the maintenance obligation, it can be maintained by the property management enterprise with the consent of the owners' meeting, and the expenses shall be borne by the responsible person. Article 21 of "Regulations of Shanghai Municipality on Residential Property Management" sets a model for the property management service clauses in the property service contract. The property service contract may stipulate the following service items: (1) the use, management and maintenance of the parts and facilities used by the property; (two) the maintenance of public greening; (3) Cleanliness of public areas; (four) the maintenance of public regional order; (5) Vehicle parking management; (six) management measures to prohibit sexual behavior in the use of property; (seven) the accounting management of property maintenance, renewal, renovation and maintenance costs; (eight) the custody of property files; (nine) other property services entrusted by the owners' congress or the owners. A property management enterprise may entrust the special service items in the property service contract to a professional service enterprise, but may not entrust all the items agreed in the property service contract to others. At the same time, Article 22 requires property management enterprises to provide property services, which shall meet the following requirements: (1) to meet the technical standards and norms stipulated by the state and this Municipality; (two) timely inform the owners and users of the matters needing attention in the safe and reasonable use of the property; (three) regularly listen to the opinions and suggestions of the owners, improve and perfect the service; (four) cooperate with the neighborhood (village) committees to do a good job in community management. Property management enterprises shall assist in the safety work within the property management area. Property management enterprises shall abide by the relevant provisions of the state when hiring security personnel. Security personnel in the maintenance of public order in the property management area shall not infringe upon the legitimate rights and interests of the owners, and shall not hinder the staff of state organs from performing their duties according to law. The following acts that harm the public interest are prohibited: (1) damaging the load-bearing structure of the house; (two) illegal construction of buildings and structures; (three) damage to the appearance of the house; (four) unauthorized alteration, occupation of * * * part of the property; (five) damage or unauthorized occupation, relocation of facilities and equipment; (six) storing inflammable, explosive, toxic, radioactive and other dangerous goods that do not meet the safety standards, or storing and stacking overloaded goods; (7) discharging toxic and harmful substances; (eight) the noise exceeds the prescribed standard; (nine) other acts prohibited by laws, regulations and rules.