Monthly summary of property work

Property refers to all kinds of houses and their supporting equipment, facilities and venues that have been built and put into use. Real estate can be large or small, a flat can be a real estate, and a building can also be used as a real estate. The same building can be divided into several real estates according to different ownership. The following is the monthly work summary of the property I recommend. Welcome everyone to learn from!

In April, with the correct leadership and strong support of the company leaders, our department carried out a series of high-quality service work according to the work requirements of the company and our department, which ensured the steady improvement of our service work and the absolute safety of the owner unit. Here is a brief summary of this month's work, summing up experience and lessons, finding out the shortcomings, and laying a good foundation for next month's work.

I. Completion of tasks in the current month

1.Since April, the parking lot of the branch has implemented a new management method for motor vehicle parking. Our department conducted a thorough investigation of the vehicles in the hospital in time, made a detailed registration, and cooperated with the owners to complete the signing of the parking agreement, with a total of 52 copies, which were copied and filed by our department and handed over to the logistics station.

2. Security personnel cooperated with the cleaning class 1 1 meeting, and the number of participants in * * * service guarantee was about 900.

3, our department should be the company's security department about fire safety rectification measures, fire drill contingency plans and other activities, using leisure time to actively carry out fire safety learning and fire emergency drill, at the same time, by qualified cleaning class in time to clean up the debris of pipes and wells on each floor, to eliminate potential safety hazards.

4. Do a good job in counting, registering and collecting all kinds of publicity materials and other items assigned by the office.

5. Contact the marketing department of the company in time to replace the floor ashtray stones.

6. In order to prevent accidents from entering the rainy season, our department organized a cleaning class in time to clean up the sundries on the east and west platforms on 17 and 4th floors, and hung protective nets on the sewers to prevent blockage.

7. In the case that our department is understaffed, the cleaning class works overtime to complete various tasks and ensure various meetings.

Second, engage in secondary vocational training.

On the afternoon of April 15, more than 80 employees of the property management system (property management center, energy center and engineering company) received energy-saving training in Room 306 of the North Teaching Building-lectures by Deputy General Manager XX, fire prevention and theft prevention training-lectures by customer service manager XX. In addition, all departments of the property system conducted a training.

1. Issue quality service cards for public property safety.

2, engaged in the second internal quality inspection and improvement work.

3. Complete the elevator maintenance and renew the maintenance contract.

4. Carry out activities to create ecological civilization and green communities.

5. The third property management department maintained the normal order and cleanliness of the farmers' market and completed the farmers' market charges; Effectively manage the owner's decoration.

Monthly Work Summary of Property I have worked hard to adapt to the new working environment and post since I joined++Company in * *, studied with an open mind, buried myself in my work, fulfilled my duties and successfully completed various tasks. I will report on my work since I took office.

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills.

With the help and guidance of company leaders and colleagues, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, do a good job in cleaning logistics services seriously and responsibly.

The work of the Maternal and Child Health Hospital was handed over to me in * * month. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of cleaning staff at present, plus the pressure of hospital rating and director Zhang. Mainly do the following two aspects: first, turn pressure into motivation, and supervise the staff to do a good job in hospital cleaning and logistics. The second is to work at the bottom to motivate employees.

Third, personnel management.

After the employees of the old women's insurance company transferred to the new women's insurance company, the work area increased and the requirements were improved. Employees' mood fluctuates and their work enthusiasm is not high. Therefore, without affecting the quality of work, he communicates with employees in various ways to stabilize their emotions. According to the job requirements of each post, the rational allocation of personnel and the assessment of workload have been strengthened, and the operation requirements of cleaning have been basically met without increasing the number of personnel.

At present, there are * * people, two of whom are leaving and transferring jobs this month.

Of which 1 person was transferred to the old lady insurance, and 1 person was dismissed.

Fourth, training.

The new cleaning staff are trained in cleaning theory and practical operation in different positions, so that the cleaning staff can master the cleaning knowledge and meet the requirements of writing hospital cleaning work. On the premise of "hospital cleaning standard" training for cleaning staff, combined with the actual situation at work, we will focus on the following training: the classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintaining elevators, and handling stains.

Strengthened the training of employee appraisal system and established the sense of responsibility of employees. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Verb (abbreviation for verb) Completion of cleaning work.

(1) Finish the ground scouring outside the customs.

(2) Clean the parking lot under the customs twice. (Not responsible for daily cleaning) Protection and customs land reclamation.

(3) Complete stone crystal hardening treatment and carpet maintenance at the customs.

(4) Complete the removal of hospital garbage.

(5) Finish the second cleaning of the hospital peripheral glass.

(6) Clean the temporary arrangement of the unit.

(7) The establishment of cleaning personnel and the timely revision of working mode have been completed.

(8) to complete the daily health maintenance work in the area under the responsibility of the hospital.

The main experience and gains of intransitive verbs

(1) Only by establishing service consciousness and strengthening communication and coordination can we do our job well.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adjusting your position and being familiar with the basic business can you adapt to the new job as soon as possible.

(4) Only by adhering to the principle of implementing the system and careful management can we perform the duties of the regional manager.

VII. Existing shortcomings

Due to less work practice and lack of relevant work experience, there are the following shortcomings in 20** months of work.

(1) The cleaning staff's mood fluctuates easily, so they should make greater efforts to communicate with employees in their own areas.

(2) The amount of garbage bags in hospitals is large, which is easy to control macroscopically and difficult to control microscopically.

(3) I don't know enough about the contents of the Property Management Service Fee Agreement, especially some previous charges.

On June 1 day, my property management company moved into the third resettlement community. In the past month, all my staff United, worked hard, dared to innovate, and kept innovating, which further improved and improved the company's management and service quality, and achieved gratifying results: an excellent property management team was established, a scientific management model, advanced management concepts and methods, and strict quality standards and work were created. Formed a professional division of labor system combining service and management.

Strategically change the concept of property management.

Since the establishment of our property management company, the management concept has undergone a profound change from "management" to "service", abandoning the attitude of being a manager in the past and advocating a brand-new service concept of "service and education, owner first". Even though our property management company encountered severe challenges from the internal and external environment in the development process, the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

brand building

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.

First, take effective measures according to iso system.

At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has always been aiming at passing the audit of iso9000 and iso 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

Second, form a quality system centered on customer satisfaction.

Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

Three, the establishment of Tian Jian property zero defect target.

After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

inner management

I. Human resources

Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.

At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.

Second, rules and regulations.

At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "based on law and abiding by contracts", our company quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.

Third, maintenance

At the beginning of the residential construction last year, due to the hasty construction period, five apartments were built at an extraordinary speed, but the high-speed construction of houses made it difficult to maintain after taking over. Since last year, our technical maintenance department has received more than 42 maintenance orders from owners. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. At present, our office has promised to realize the service promise of "minor repairs will not last overnight, and major repairs will not last three times", but because various facilities are still under warranty, our company is still unable to complete many maintenance projects. But our company still tried its best to repair it, especially the problem of messy wires between bedrooms in the apartment. In the case that the maintenance manufacturer failed, it took our company's maintenance personnel six days and six nights to complete all the adjustments and solved the owner's complaints with practical actions. Recently, our company replaced more than 20 lamps and cannons, more than 30 faucets and dozens of flushing valves in four apartments at one go, making the maintenance rate of supporting facilities in apartments reach over 98%.

Fourth, safety.

With the concerted efforts of all security personnel, Qi Xin, we successfully completed the security work in the residential area, but with the gradual deepening of the work, we gradually exposed the shortcomings and defects of our company's security: poor supporting facilities, low quality of personnel, lack of professional knowledge and so on. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised my security image to a new height.