Resume of Customer Service Specialist (5 articles in Daquan)

? An excellent resume should not only have a good appearance, but also its content. A resume conveys a person's education and experience in writing. Resume is the most important part of job application materials, which can improve the probability of an employer accepting him. Is there a better way to make your resume look better? The following is my "Customer Service Specialist Personal Resume (5 articles)", hoping to provide you with more reference.

Resume of customer service specialist (5 articles in Daquan) (the first article)? Basic information

? Name:

? Gender: Female

? Education: Bachelor's degree

? Ethnic group: Han nationality

? Health: OK.

? Training category: unified recruitment

? Political views: League members

? Marital status: unmarried

? Graduation time:

? Native place: Yulin, Shaanxi

? Professional name: geographical science

? Date of birth:

? College: Department of Environment and Life Sciences

? School of graduation: xx College

? Computer level: computer level 2, professional and technical personnel qualification certificate.

? Mailing address: Class 2, Geography, Grade 06, Department of Environment and Life Sciences, xx College.

? Postal code: 7 14000

? QQ:

? E-mail:

? Mobile phone:

? Job hunting intention: middle school geography teacher

? Special skills

? Received all-round college basic education, received good professional training and ability training; In terms of business, if you do your best, you will definitely open up a world of your own.

? academic degree

? 1, 20xx September -20xx July xx College

? 2.20xx September -20xx July xx Middle School

? Vocational skills

? 1, familiar with computer operation, People's Republic of China (PRC) computer technology and software professional technical qualification certificate.

? 2. Complete all kinds of geography teaching independently.

? 3. Have strong organizational skills, be easily competent in organizing general activities, and be good at organizing students to participate in activities and exchanges.

? Business experience

? 1, 20xx, 10 -20xx, 12, internship in xx middle school.

? 2.20xx September to 20xx June 65438+ 10, internship in xx college.

? 3, 20xx-20xx school year, 20xx-20xx school year, worked as a tutor in elementary school, junior high school English and senior high school geography.

? Professional courses

? self-assessment

? 1, cheerful personality, wide hobbies, enthusiasm and sincerity.

? 2. Have strong professional theoretical knowledge, a solid and extensive foundation, and be able to put forward their own unique opinions in the professional field.

? 3. Love the collective, be ready to help others, abide by the principle of putting the overall situation first, be willing to obey the needs of collective interests, and have dedication. Do things reliably and consciously abide by the discipline of the unit.

? 4. Strong sense of responsibility, initiative, hard-working, strong organizational ability, practical ability, teamwork spirit and publicity ability.

? Final postscript

? Make up your mind to do what you should do, and unswervingly complete what you are determined to do!

Resume of customer service specialist (5 articles in Daquan) (the second article)? Name:

? Current location: Wuxi

? Household registration: Jiangsu

? Age: 2 1 year

? Hope to apply for the position: telephone customer service

? Working years: 1 year

? Expected monthly salary: 20 _-2500.

? Hope working place: Wuxi, Nanjing.

? Personal work experience:

? Company name: China Mobile Nanjing Branch; Position: 10086 Customer Service.

? Job description: sell business with customers by telephone, solve problems when customers have problems, and introduce business offers in detail.

? academic degree

? Graduation school: Nanjing Vocational and Technical School of Finance and Economics Education: College Foreign Language: English

? Working ability and other professional knowledge

? In the sales of various products, we have our own language skills. Proficient in various sales methods, know how to understand customer perception and listening.

? At school, I used to be the Minister of Propaganda Department of the Youth League Committee. I am good at dealing with all kinds of activity facilities and personnel distribution in the school, and I am also the leader of the eloquence group. He is also the head of the painting group.

? self-assessment

? In life, we can achieve the attitude of "facing positively, coping calmly, being independent and confident, and constantly striving for self-improvement". At work, I am a person who pursues progress, dares to innovate and strives for perfection. Be patient with customers and have good communication with them.

Resume of customer service specialist (5 articles in Daquan) (the third article)? Name:

? Gender: Female

? Working years: 2 years

? Ethnic group: Han nationality

? Education: junior college

? Date of birth:

? Major: Electronic Marketing

? Native place:

? Current residence:

? Marital status: unmarried

? Mobile phone:

? E-mail:

? working strength

? Expected position: Taobao customer service

? Expected industry: trade industry

? Expected location:

? Expected monthly salary:

? Nature of work: full-time

? Arrival time: anytime

? work experience

? _- 1 1 to _-03; _ ltd

? Position: Taobao pre-sales customer service

? Job description: communicate with customers through Ali Want Want, answer all kinds of questions raised by customers and reach a deal. Responsible for collecting customer information, understanding and analyzing customer needs; Publish product information on various portal websites, pay a return visit to customers regularly or irregularly, and check the maintenance of customer relations; Responsible for tracking the delivery trend of goods in time and communicating with users in time to avoid user dissatisfaction.

? Education experience

? _-09-0 1 to _-06-0 1

? College: _ Vocational College of Information Technology

? Major: Electronic Marketing

? Education: junior college

? Professional description: market research and forecast, marketing planning theory and practice, marketing. Introduction to enterprise management, marketing and advertising. Protelcad, eda, plc programmable control technology, analog electronic technology, digital electronic technology, computer application foundation. My school record: the top 30%

? Language proficiency/skill certificate

? Certificate: autocad

? self-assessment

? Personality belongs to neutral personality, good at communication and exchange, strong knowledge of marketing and enterprise management, and master certain marketing knowledge. Can be completely proficient in practical application, careful, confident, optimistic, self-motivated, good at finding and solving problems, able to work under great pressure, able to humbly ask things that I don't understand, have certain communication skills, not afraid of hardship and fatigue, treat people sincerely and be good at making friends. Good interpersonal care, serious and responsible for things, strong sense of responsibility and team, with a certain sense of innovation and creativity.

Resume of customer service specialist (5 articles) (4 articles)? Name: xxx Nationality: China

? Current residence: Guangzhou Nationality: Han nationality

? Location of registered permanent residence: Huizhou, as shown in figure: 160 cm 50 kg.

? Marital status: unmarried age: 23 years old

? Training certification: integrity badge:

? Job hunting intention and work experience

? Talent type: general job hunting

? Position: Marketing/Marketing: Network Marketing, Customer Service: Customer Service Specialist, Others: Sales Documentary.

? Working years: 3 titles: intermediate.

? Job type: full-time-available at any time

? Monthly salary requirements: 20xx-3500 Hope to work in Guangzhou, Guangzhou, Guangzhou.

? Personal work experience: Company name: Guangzhou Mora Network Technology Co., Ltd. (Clothing) Opening date: 20xx-~ 20xx-

? Company nature: private enterprise industry: textile, clothing

? Position: Customer Service.

? Job description: Answer 400 customer service hotline and handle daily after-sales service. Mainly includes: customer retention, exchange or return processing, complaint handling, etc. 2. Improve customer service satisfaction and customer care. 3. Customer return visit and auxiliary sales. 4. Give feedback on service suggestions. Good at communication, able to deal with emergencies, accumulated a lot of sales experience, outstanding performance.

? Reason for leaving:

? Company Name: Textile Company Date: 20xx-~ 20xx-05

? Company nature: private enterprise industry: textile, clothing

? Position: Documentary

? Job Description: Responsible for system billing, reporting and customer maintenance, with rich experience in woven fabrics, quotation, quality and delivery control. Reason for leaving:

? academic degree

? Graduate school: Guangzhou Textile Institute

? Highest education: graduated from technical secondary school -20xx-0 1

? Major 1: Computer Application Major 2:

? Education and training experience: start and end date, school (institution) special industry certificate number.

? 20xx- 20xx- computer of Guangzhou Textile Institute obtained the second-class certificate of computer.

Resume of customer service specialist (5 articles) (5 articles)? Last name: xxx Gender: Female

? Marital status: Married ethnic group: Han nationality

? Household registration: Guangdong-Dongguan Age: 27

? Current position: Dongguan, Guangdong Height: 165cm

? Hope area: Guangdong-Dongguan

? Ideal position: logistics/procurement-procurement expert/assistant

? Trade-Foreign Trade Commissioner/Assistant

? Sales Category-Person-Sales Representative

? Sales Category-Person-Salesperson

? Logistics/Purchasing-Purchasing Manager/Supervisor

? Education experience

? 20xx-~ 20xx-07 Xi University of Technology Bachelor of Polymer Materials and Engineering

? 20xx- ~ 20xx-07 Xinzhou No.4 Middle School Science High School

? Training experience

? Implementation and actual combat of 20xx-03 ~ 20xx- Guangzhou 5S Consulting Co., Ltd.

? 20xx- ~ 20xx- practical seminar on the management of front-line team leaders and key employees of TUV Rheinland Group, Germany

? 20xx- ~ 20xx- Simulation Practice of Project Management Sandbox of Shenzhen Times Elite Enterprise Project Management Consultant Co., Ltd.

? 20xx-0 1 ~ 20xx-03 Dongguan New Energy Technology Co., Ltd. Team Incentive Coach

? 20xx- ~ 20xx- Quality Management of Dongguan New Energy Technology Co., Ltd.

? 20xx- ~ 20xx- Six Sigma Management Dongguan New Energy Technology Co., Ltd.

? Dongguan new energy technology co., ltd. 20xx- ~ 20xx- lean production (visual management, 7S 1D, etc. )

? Dongguan New Energy Technology Co., Ltd. 20xx- ~ 20xx- Four-color personality.

? 20xx-07 ~ 20xx- Dongguan New Energy Technology Co., Ltd. File System

? Dongguan New Energy Technology Co., Ltd. 20xx-07 ~ 20xx- Time Management

? Xx Company (20xx- ~ 20xx-07)

? Company Nature: State-owned Enterprises Industry Category: Advertising Industry

? Position: Customer Service Specialist Job Category: Customer Service Supervisor

? Job description:

? 1, enterprise media resource management;

? (1) Statistics and management of publishing information of all media resources;

? (2) Engineering maintenance arrangements for all media.

? 2. Review the advertising pictures released by customers;

? (1) Receive the customer's drawings according to the contract, arrange the preliminary examination and determine the samples.

? 3, industrial and commercial registration audit;

? (1) Some special paintings are arranged for industrial and commercial registration review.

? 4. Advertising arrangements;

? (1) Arrange advertising related matters according to the contract.

? 5, inkjet supplier management;

? (1) service evaluation of inkjet suppliers;

? (2) Payment reconciliation of inkjet suppliers;

? 6. Maintenance and management of contract execution.

? (1) Adjust the advertising release time in time according to the time agreed in the contract.

? Reasons for leaving: Family reasons.

? Xx company (20xx- ~ 20xx-)

? Company Nature: Foreign-funded enterprises Industry category: energy, minerals

? Position: sales customer representative position category: other related positions.

? Job description:

? 1, receive new and old customers.

? (1) Receive new customers, introduce companies and products, and arrange factory visits according to customer needs;

? (2) The itinerary reviewed by the old customers and the arrangement of the lecturers accompanied by the Engineering Department;

? (3) Coordinate various departments to hold meetings and discussions according to customer requirements, and give customers the best solution in time;

? 2. Establish good communication channels with customers to ensure the credibility of sales forecast.

? (1) Make an expected demand schedule, communicate with customers regularly, know the customer's expected demand plan in advance, and update the sales forecast in time to avoid unnecessary inventory waste and the risk of delayed delivery;

? 3. Start the contract review according to the customer order.

? (1) Issue the contract review according to the customer's PO demand and actual production cycle, and organize relevant departments to hold meetings and discussions to ensure the smooth and effective issuance of the contract review plan;

? 4. Arrange the delivery date according to the customer's demand, and follow up the delivery.

? (1) Communicate with customers for delivery in time to avoid inventory;

? (2) Track the delivery status of the delivered goods and confirm the smooth delivery.

? 5. Track the payment of customers and urge them to pay in time.

? (1) Check the customer's payment regularly, and recover the arrears with the customer in time. Maintain good communication and cooperation with customers during my employment, and have never defaulted.

? 6, do a good job in customer satisfaction survey, and constantly improve and enhance the quality of customer service.

? (1) Conduct quarterly and annual customer satisfaction surveys on a regular basis, and improve and enhance customer service quality according to customer responses. In-service customer satisfaction survey is at the forefront of the department.

? 7. Market analysis

? (1) Investigate the market situation of similar products on a regular basis to maintain our products' dominant position in the client;

? Xx Company (20xx-07 ~ 20xx-)

? Company Nature: Foreign-funded enterprises Industry category: energy, minerals

? Position: production supervisor position category: other related positions.

? Job description:

? 1, production plan

? (1) Reasonably allocate production resources and arrange production according to production targets;

? (2) Monitor the inventory, output and yield in the production process;

? 2. Standardized management of production site

? (1) Implement the on-site management standard of 5S and visual management;

? (2) Continuous improvement based on the principle of eliminating waste in lean production;

? (3) Application of production kanban to monitor and analyze the abnormal situation in the production process in real time.

? 3. Standardized operation

? (1) Formulate SOP of each production process to achieve the initial standardization goal;

? (2) Under the condition of standardized operation, all manufacturing processes are balanced in production time;

? (3) Under the premise of (1) and (2), control the inventory in the minimum range;

? (4) Carry out the production mode of wire drawing one piece flow, effectively control online inventory and improve production efficiency.

? 4. Excellent rate &; Efficiency improvement

? (1) Monitor the good rate in the production process, analyze and improve the causes of each defective product;

? (2) Work research and man-hour analysis;

? 5. Team building

? (1) Organize team training and study to improve personal ability and cognition and boost morale;

? (2) Organize team activities regularly to enliven and harmonize the atmosphere of team members and enhance team cohesion;

? Reason for leaving: internal rotation.

? Project experience

? Construction of new stay wire (20xx-0 1 ~ 20xx-)

? Position: Production Supervisor

? Project description: In 20xx, due to the increase of order quantity, the existing production line can't meet the production demand, so it is necessary to open up new areas in time, set up new stay wires and put them into production to ensure the efficiency and excellent rate of mass production reach the standard.

? Description of responsibilities:

? 1, origin selection and application approval;

? 2. Negotiate the cable capacity planning and equipment requirements with IE;

? 3. According to the demand for stay wires, organize relevant departments to help follow up and draw up the planned completion date, track the completion progress and ensure smooth progress;

? 4. Arrange employees to carry out trial production of stay wires and machines, check the production status of stay wires and machines, count the excellent and good rate, and eliminate abnormalities in time.

? 5. Train employees before production to ensure safety first and smooth production.

? Skill expertise

? Title:

? Computer level: level 2 for non-computer majors in colleges and universities.

? Detailed explanation of computer skills: proficient in Word, Excel, Powerpoint, Outlook, ERP, familiar with Photoshop, Autocad, Access, etc.

? Skills and expertise: team building

? Good communication

? linguistic competence

? Mandarin: fluent cantonese: average

? English level: CET-4 oral English is average.

? L 1: very good.

? working strength

? Development direction: I am engaged in purchasing through the knowledge transfer of business, logistics and supply chain and the establishment of good communication skills, hoping to be more perfect and excellent from different angles. Or play their own character strengths, engaged in personnel work.

? Other requirements:

? Own situation

? Self-evaluation:

? 1. Proficient in computer operation and various office software.

? 2.2 years experience in production management, project management and sales in foreign companies;

? 3. Familiar with grass-roots production process, planning arrangement, logistics supply chain management, customer reception arrangement and communication skills;

? 4. Be good at team building management and promotion, and pay attention to team spirit;

? 5. Be good at communicating with various departments and customers, and establish good coordination and cooperation;

? 6. A learning employee, outgoing, cheerful, enthusiastic, happy and dedicated.

? Hobbies: singing, traveling, outdoor sports.