Pre-property management work plan

In order to keep the community clean and tidy, and create a safe, civilized, elegant and comfortable living environment for all owners, the following is my preliminary property management work plan for you, which I hope will be useful to you.

Pre-property management work plan 1 pre-intervention plan

Professional, scientific and standardized early intervention in property management will lay a solid foundation for improving the quality of property management services and reducing management costs in the future. In view of the modern, intelligent and large-scale facilities and equipment of the administrative center, if the company wins the bid, it will set up a preliminary property management intervention working group to intervene in the preliminary property management of an administrative center of a residential area with internationally advanced property management concepts and professional and scientific management methods.

(a), early intervention personnel arrangement

Team leader: the general manager of the company concurrently holds the post.

Deputy head: manager of property management office of administrative center.

Other members: 2 engineers specializing in civil engineering, electrical engineering and weak current in the engineering department of the company headquarters, 2 project managers, and 1 supervisor of quality management department, resource management department, marketing department and planning and finance department.

(ii) Working methods

1. The team leader organizes weekly meetings, makes overall arrangements for the week's work, and reviews the completion of all the work.

2. The deputy director of the full-time field office is responsible for the coordination and arrangement of the field work of the administrative center.

3. The professional engineers and property management personnel in the center will work full-time at the site according to the work content, and the deputy team leader will organize a meeting every day to make a comprehensive summary of the day's work.

4. Other members of the working group work according to the on-site half-day working system, complete all the work as planned, and provide work reports to the deputy team leader every week.

(3), work content

Content Completion Time Implementation Department Remarks

I. Pre-project supervision

1) Review the construction and equipment plan and design the engineering department and working group.

2) Familiarity and identification of concealed lines by facilities and equipment engineering department and working group

3) Provide suggestions to the owners from the perspective of property management. Engineering department and working group.

4) According to the commitment standard of the project contract, the engineering department and the working group form an acceptance form.

5) Develop acceptance procedures and take over the property facilities. The engineering department and the working group should check the missing items according to the progress of the project.

6) Provide suggestions on the maintenance and repair of buildings, facilities and equipment to the Bureau of Government Affairs, the Engineering Department and the Central Property Management Office.

Second, personnel.

1) the establishment and discussion of the structure of the property management office. Resource departments and working groups.

2) Recruitment of management staff

3) Examine and approve the staffing, responsibilities, employment conditions and employee welfare system of employees at all levels.

4) Discussion on personnel management system and employee handbook and approval of human resources department.

A. Open recruitment in resource department

B. Interview the resource department

C. Department of Employment and Induction Training Resources

Familiar with the operation of property management office, on-the-job training resource department and central property management office.

Three, the establishment of a district administrative center property management office.

1) set up and decorate the engineering department and working group of the property management office.

2) Procurement of office equipment and tools of resource departments and working groups.

3) Site cleaning and layout center property management office

Four. management document

1) Formulation and approval of the Central Conference and Service Manual of the Marketing Department

2) Prepare various documents and forms and print them to the Quality Department and the Resources Department.

Verb (abbreviation for verb) manages budget, starts budget and makes financial arrangements.

1) Formulate the pre-management budget, start the budget and discuss the planning and finance department.

2) Formulate management fees and report them to the Marketing Department.

3) Planning of financial management system of finance department

Intransitive verb construction infrastructure equipment budget

1) design and approve various signs and signs of the marketing department.

2) Purchasing, Manufacturing and Installation Marketing Department

Seven. Property acceptance preparation

1) The engineering department and working group shall be determined according to the individual acceptance of the building.

2) Acceptance of public places (roads, parking lots, etc.). ) by the engineering department and the working group according to the situation.

3) The inspection and acceptance of various facilities and equipment of the building shall be decided by the engineering department and the working group according to the situation.

4) The engineering department and the working group shall be determined according to the initial inspection conditions in the building.

5) Track, supervise and accept the missed projects. Determine the engineering department and working group according to the situation.

6) The acceptance of greening project is decided by the engineering department and the working group according to the situation.

Eight, building takeover arrangements

1) Working Group on Making Acquisition Plan

2) Arrange and prepare various document quality departments and working groups.

3) Personnel arrangement engineering department and working group

4) Take over the training engineering department

5) Clean up the property management office of the Land Reclamation Center.

6) The scene atmosphere is arranged by the Marketing Department and the Central Property Management Office.

7) Take over the work of the Engineering Department and the Central Property Management Office.

Nine, missing items to follow up

1) According to the progress of the project, collate information with the central property management office and follow up the missing items.

2) Re-check after maintenance, and inform the owner and the central property management office to re-check according to the progress of the project.

3) On-site construction party management discusses the quality department and the central property management office.

X. Review of various service lines

1) Suggestions on property insurance: Finance Department and Central Property Management Office.

2) Review the Human Resources Department of Property Management and the Central Property Management Office.

3) Check the property management office of the security center.

4) Review the layout of the property management office of the cleaning service center.

5) Review the arrangement of maintenance services. Engineering Department and Central Property Management Office

6) Review the procedures for handling customer complaints, quality department and central property management office.

7) Review the arrangement of gardening greening maintenance and holidays, and communicate with the Engineering Department and the Central Property Management Office.

8) Review the arrangement of public-private relations. Marketing Department and Central Property Management Office

According to the management requirements and the operational needs of property management, the property management company divides the work into intervention period management and occupancy period management (handing over the qualified houses to the owners; Secondary decoration management, welcome owners to move into new homes, etc. ) and routine management. According to the principle of orderly, scientific and effective, the following management work plan is formulated:

& ltI > Intervention period

According to the project construction progress, sales progress and occupancy plan provided by the real estate company, the corresponding pre-intervention work plan is formulated, which is pragmatic and efficient and conducive to the sales service of the real estate company. (Property Management Co., Ltd.) Declare the property service fee (preliminary pricing).

1. From the perspective of property management, the property management company should grasp the property situation in advance and make the following preparations:

(1) According to the relevant sales commitments of the real estate company, formulate the temporary owners' convention, preliminary property service agreement and owners' manual, and sign the preliminary property service agreement with the owners; Evaluate the sales commitment documents of real estate companies from the perspective of property management to avoid disputes caused by inconsistent statements after moving in;

(2) Provide professional advice on garden layout, landscape design scheme and landscaping from the perspective of property management;

(3) Attend the project meeting of the project team and put forward special suggestions on property management in time; Put forward special suggestions for intelligent systems; Put forward reasonable suggestions on the planning and construction of water supply and drainage, power supply, fire protection, safety precautions, waterscape, marking system, gas transmission system, public facilities and management rooms from the perspective of property management;

(4) Collect engineering drawings, establish equipment files, and participate in equipment installation and debugging;

(5) Tracking and archiving of concealed works of equipment, facilities and various pipelines;

(6) Cooperate with the property management consultation of the sales center, and communicate with the sales department and customer service department personnel on laws and regulations, service contents and contracts related to property management;

(7) Before the owner moves in, he shall participate in the house acceptance process, summarize the problems found in time and submit a written rectification report;

(8) Collect information of decoration materials suppliers and related equipment manufacturers (contact persons and contact information, etc.). ) to meet the material supply in future maintenance;

(9) Negotiate with the relevant departments of the company to establish a maintenance mechanism, strive to establish effective measures in the maintenance management process, ensure the high efficiency of maintenance, and timely solve the owner's demands for after-sales quality maintenance;

(10) establish contact with social professional organizations and carry out preparatory work such as postal service, water supply, power supply, gas supply and telephone application;

(1 1) Negotiate with the company to determine the configuration of living places for security personnel such as office buildings, dormitories and canteens, and determine the decoration scheme; Formulation and implementation of staffing and training plan;

(12) Draw up the workflow of property management service and all kinds of materials related to the owner, print and bind them into a book (issued by the owner when he moves in).

(13) Establish special files for the problems that need to be improved in future property management.

2, to carry out the owner's service demand survey.

Actively participate in the owners' networking activities carried out by real estate companies, collect and understand the feedback information of the owners, and with the help of the sales center, conduct a demand survey of the owners before moving in to understand the age structure and culture of the owners.

Levels, interests and various service requirements, through analysis, determine the management service standards and various service charging standards, so that the future property management service work is closer to the owners.

3, according to the specification for acceptance.

Make full use of all kinds of information and data obtained from the previous intervention and the understanding of the property, and carry out strict, meticulous and comprehensive takeover acceptance in line with the purpose of "being responsible for the owner and the property".

4, do the expected management work arrangement

& lt second > efficient accommodation

1, easy to check in.

The occupancy period is a key link in property management, and it is also an opportunity for property managers to show their own image, open up the work situation and lay a good foundation for future property management services. Therefore, property management companies should do the following work:

(1) Cooperate with the sales center to inform the owner of the detailed check-in process, procedures and related receivable fees, so that the owner can make preparations in advance;

(2) The sales center should reasonably arrange the owner's occupation period and strengthen the holiday occupation; Check-in service;

(3) One-stop check-in procedures, on-site handling, and close cooperation with the sales department to provide one-on-one check-in services for the owners;

(4) Contact gas supply, power supply, water supply, telecommunications, banking and other related professional departments in advance to work synchronously for the convenience of the owner;

2. Provide convenience service measures during the stay.

(1) Extend working hours, be on call, and provide consulting and answering questions on property management and its charging items, decoration consultation, etc.

(2) Introduce 4-5 regular decorators, electrical appliances dealers and various decoration materials dealers with certain brands, qualifications and good after-sales service through public bidding, enter the community, recommend them to the owners, and facilitate the owners while generating income;

(3) Organize a paid convenience service team to solve the problem of large handling capacity and difficult moving during the stay; It solves the problem of cleanliness and hygiene after home decoration, and is also convenient for controlling the flow of migrant workers during decoration.

3. Record and handle the reasonable opinions and suggestions put forward by the owner in the house inspection of the receiving building.

4. Decoration management

(1) Decoration publicity training. According to the Ministry of Construction 1 10 Order, Management Measures for Interior Decoration of Residential Buildings and relevant regulations of Zhongshan City, Management Measures for House Decoration, Regulations on Elevator Use during Decoration, Application Form for Secondary Decoration, etc. , and the relevant management personnel, owners and construction personnel of the decoration construction unit shall be trained in decoration laws and regulations and professional knowledge.

(2) Strengthen the key points of secondary control of decoration approval, and formulate decoration approval procedures.

(3) Implement the responsibility system of secondary decoration supervision.

(4) Formulate the processing flow of illegal decoration.

(5) Carry out decoration acceptance according to the decoration scheme combined with daily decoration inspection records and decoration change records.

5, public security management

(1) Establish a high-quality safety management team, strictly grasp the key links such as recruitment, training, appointment and assessment according to the guiding ideology of high standards and strict requirements, and implement "paramilitary management".

(2) Establish the key points of public security, and increase the effective monitoring of people flow, logistics and vehicle flow during the check-in. Parking space, owner, model, car color)

(3) Implement a scientific and effective prevention system to comprehensively prevent the joint defense of patrol posts, fixed posts (guard posts) and mobile posts, and all posts effectively cooperate and interact;

(4) Improve and give full play to the security advantages of intelligent systems.

6, check-in period management work arrangement

< third > regular management.

Training work

Through training, we can improve the cultural quality, business skills and management service level of employees of property management companies, cultivate a high-quality and professional property management team for property projects, and make the property management of residential areas more effective.

(1) Safe management training program

(2) Greening training plan

(3) administrative training plan

1. Community Engineering Training Program

2. Regular work arrangements