Year-end summary of engineering department of property company

Year-end summary of engineering department of property company

Time is like sand in a gap that disappears in an instant, and it will soon be the end of the year. Looking back on this year's work and life, I think everyone has gained a lot. It is better to make a summary to analyze and learn from past work. Do you know what logical order of year-end summary is excellent? The following is my year-end summary of the engineering department of the property management company, hoping to help everyone.

The year-end summary of the engineering department of the property company 1 is really flying. Xx years will be over in a blink of an eye. So far, under the correct guidance of the company leaders, all the staff of the engineering department have carried out the "Beixin Runyuan" project of xx Property step by step, and all the work of the engineering department has changed step by step, whether it is personnel management, work progress or work technology.

The work of the past year is summarized as follows:

1. Strictly require yourself and employees to abide by the company's rules and regulations and complete the tasks assigned by the company.

2. Be serious and responsible for the work and finish the task on time.

3. Repair the owner in time.

4. Coordinate the problems of developers in time.

5. Cooperate with various departments to improve the relationship between owners and property management companies.

However, there are still many shortcomings and difficulties in our work, and various problems during the renovation period have had a certain impact on the company. In the future work, only by improving our professional quality, strengthening training and learning to improve the shortcomings in our work can we serve the company and all owners with more enthusiasm and better quality work.

Xx years will soon pass, and we will confidently meet xx years, a new year, new opportunities and new challenges in the future. I firmly believe that under the correct decision and leadership of xx Property Management Company, the future of our company will be better and better and stronger.

The work plan for the new year is as follows:

1. Strengthen staff management, and strictly require every engineer to finish his work seriously.

2. Conduct technical training for employees every week, requiring employees to master technology and understand the general structure of facilities and equipment.

3. Train employees in professional terms and use polite terms to improve service quality and increase the satisfaction of owners.

4. Inspection and maintenance of facilities and equipment.

5. Let the owners complain no more than 5%.

6. Let the owner's satisfaction rate reach 95%.

Seven. Achieve economic income generation according to the responsibility target.

Eight. Establish accounts and files of all facilities and equipment in the engineering department.

In the next xx years, we will unite all the employees in the engineering department, resolutely implement the work instructions of the company leaders and never live up to the expectations of the company leaders.

Year-end summary of the engineering department of the property company 2 Time flies, and it will be the year-end before you know it. During this year, I was busy with my work. With the leadership of the company leaders and the cooperation of my colleagues, I can successfully complete all the tasks. Looking back, I have overcome many difficulties and made some achievements today. Looking back on my work in the past year, I made the following report.

I. Main Work

1. In order to ensure the standardization of management and establish an efficient management system and standardized workflow, at the beginning of 2008, we formulated a property management plan, an owner's manual and a decoration manual, and asked questions and answers with customers, formulated and refined various workflows, and organized employees to conduct training and drills in etiquette, service flow and customer question and answer.

2. The personnel organization structure of the engineering department has been improved, which is more in line with the operation law of the engineering maintenance department and makes the operation of the department more reasonable and efficient.

3, standardize the engineering maintenance workflow, detailed implementation of post responsibility system.

4. In terms of technical training. Lead engineers to set aside a part of time every month as "technical study", and encourage everyone to communicate with each other, discuss with each other, ask each other questions, answer them in many ways, and introduce their own work experience. Greatly improved the technical level and self-confidence of employees, and further improved the enthusiasm of employees.

5, according to the specification requirements of the early property takeover, in the spirit of being responsible to the owner, strictly control the quality. From the beginning of March to the end of September this year, I led engineers to carry out comprehensive quality acceptance of 26 residential buildings for at least 6 times. Although the brothers in the engineering department are very hot and powerful,

Workload, but no employee flinched, relying on the enthusiasm of engineers for work and the fierceness of strict requirements for engineering quality. Through such repeated inspections, it laid a solid foundation for the next owner to repossess the building and manage it in the future.

6. At the beginning of the owner's occupancy, the construction units were still carrying out local construction, resulting in a messy building. Therefore, we contacted the cleaning company in time, increased personnel input, and cleaned the previous 10 building, ensuring the normal occupancy conditions of the owners. 20xx moved into 320 households from May 28th to May 3rd 1 day, successfully completing the first batch of owners' occupancy, and successfully moved into the second batch of 49 households on September1day. In mid-June, the remaining 16 building and all equipment in the park cooperated with the development, supervision and construction units for many times, and the problems found were summarized in time and submitted to the development engineering department in writing. Development informs all construction units to carry out maintenance and rectification again. Supervisors will follow up the maintenance and rectification on site, and engineers will follow up the rectification on site to ensure the smooth occupancy of the owners.

At first, I was completely unfamiliar with the environment and equipment here. Through on-the-spot exploration, reflection and summary, as well as many lectures and trainings given by the person in charge of the development department, I now have a certain understanding of the geographical location, electrical equipment, high and low voltage circuit systems, fire fighting systems, domestic water use and elevator system maintenance.

8. I also set an example by asking the employees of the engineering department to abide by the company's rules and regulations, so as not to be late or leave early, strengthen the cultivation of employees' sense of responsibility, and make records of equipment inspection and operation. Arrange the work arranged by superiors reasonably, mobilize employees and deal with them quickly. For the owner's repair call, carefully record the repair content and fault parts. , quickly mobilize employees to deal with it quickly, and carefully explain and report major failures or problems that cannot be handled to customers.

9. After the overall acceptance of the project, I led the engineering staff to step up the on-site inspection of buildings, gardens and supporting facilities. Through repeated inspections, we found that there are still some problems.

● There are different degrees of water leakage in the basement of the building in the park (including the basement of Building No.28), which is caused by the leakage of strong and weak incoming lines and the seepage of some walls, especially the basement of Building No.6 in Zone D has no drainage facilities, which seriously endangers the normal use of power distribution cabinets.

● Most of the valves and pipelines in the valve wells on the municipal roads in the park are covered and buried by accumulated water and sundries, and their functions cannot be confirmed. If there is an emergency, emergency treatment cannot be carried out. Through several rainstorms, it was found that municipal rainwater and sewage in the park could not be discharged smoothly, resulting in water accumulation in drainage pipes and septic tanks in the park.

● Every month around 10, all elevators can't be used, because the password of the elevator motherboard is a temporary password, which needs to be replaced once a month before it can be used normally.

● The supporting facilities can't be used normally (cable TV, telephone, network, gas), which brings inconvenience to the owner's life.

● After moving in, the window sand fans and shutters in the park fall off.

● 336 solar collector tubes on the roof were damaged because the vacuum tubes were not tightly sealed. After development and coordination, 60 have been replaced, and the rest will be replaced before moving in next year.

● There are 16 leaks in the municipal reclaimed water pressurization system and 5 leaks in the tap water pressurization system in the park, which have been repaired at present.

Regarding the above issues, I have compiled written materials and raised them with relevant development departments many times. After the development, the relevant leaders held a site coordination meeting to solve the problem in time, which ensured the normal operation of the park.

Second, safety management

Operation safety: Due to the particularity of the department's work, employees often have to touch electrical appliances.

Moving welding, naked flame, climbing and other operations. In order to ensure the personal safety of employees, the weekly meeting will first give safety education to employees, strengthen the awareness of safe operation of department employees, and ensure that someone is present to supervise dangerous operations such as moving electricity and climbing. There were no safety accidents among department personnel throughout the year. The employees of the department were trained in the common sense of safe use of equipment, which improved the safety awareness of all employees.

Safety of equipment and facilities: employees are required to carry out special safety inspections on the equipment of various departments regularly, and conduct safety inspections on the equipment in the building distribution room and pipeline wells every month; Check the safety of key operating equipment once a day, and deal with the accident immediately if it is found. And there are plans for safety maintenance and dust removal of low-voltage distribution cabinets. Before every holiday, we should organize a safety inspection of facilities and equipment.

Third, the shortcomings and improvement measures:

In the past year, I worked hard to do my job well. Under the leadership of leaders and the concern of colleagues, I accumulated a lot of experience, but I think I still have many shortcomings. Sometimes you can't be realistic about your work, you can't go deep, and your technology is not professional enough; And because of the local customs, sometimes when dealing with maintenance projects, we can't communicate better with the owners, mainly as follows:

◆ Work efficiency lags behind, and sometimes enthusiasm is not high, which fails to fully mobilize staff morale.

Rectification measures: first of all, we should unify our thinking, unite as one, take improving service as the main goal, strengthen the study of our own property management service awareness, and mobilize the enthusiasm of employees.

◆ Personnel quality and technical level need to be further improved.

Rectification measures: according to the actual work in 20xx, adjust some personnel and implement the system of all employees holding certificates; Strengthen the implementation of operational norms through employee training, and improve the overall skills and service level.

◆ The business thinking in the work is not clear, and the goal is unclear;

Corrective measures: change old ideas and aim at work efficiency and economic benefits.

Fourth, the key ideas of 20xx work

In the coming 20xx new year, I will try my best to correct the shortcomings in the past year's work, constantly improve my business level, learn from experienced colleagues, and strengthen the communication skills with the owners to do a good job in the daily management of the engineering department. The initial ideas of my main work in 20xx mainly focus on planning, improvement, standardization and implementation.

◆ Planning: It is mainly to make an annual work plan for the work of 20xx, and make progress every month.

Busy week, implement it every day. According to the actual situation of the park, rationally allocate personnel, and implement the work to people and the responsibility to people.

◆ Perfection: According to the company's policy of "detailed service", the work of the engineering department is further refined, and the detailed service is implemented in all stages and links of daily work, forming a set of service owner satisfaction from the engineering maintenance list.

◆ Specification: In combination with the specification requirements of the new version of the operation manual, further standardize the problems existing in the 20xx work and other work links, plan, standardize, implement, check and improve all work links with the standard as the specification and the satisfaction of the owner as the goal, and form relevant records.

◆ execution; The planned work must be put in place, and the responsibility must be carried out to people, so as to improve the sense of responsibility of our engineering department, supervise the maintenance unit to combine regular and irregular work, find problems, solve them in time, and promote the implementation of various rules and regulations.

I led all the employees in the engineering department to do a lot of work with all their heart, both internally and externally, and they can actively do it, but some work is still not done enough, which is far from the requirements of the company. In the future work, I will be strict with myself and further improve the ideological quality and personal skills of each employee according to the requirements of the company, so as to make the greatest contribution to the development of the company.

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