Property fee collection scheme and landing measures

1. While the Spring Festival is approaching, the small potted flowers cultivated in the company's nursery are accompanied by New Year cards as gifts, and they are delivered to the owners door to door with the New Year greetings from property management. This practice is in line with local customs, natural and smooth, and polite and brisk. The main contents of the new year greeting card include: "I wish all the staff of the service center of the property management company a happy new year and a happy family." In addition, the signature of the service center manager is required. "Gift-giving" requires managers to participate in it and communicate with their hosts appropriately. The prelude to the management fee reminder was thus opened.

According to China people's habit of celebrating the New Year, it will be over in fifteen years. Therefore, after the fifteenth day of the first lunar month, New Year cards will be sent to all owners in the name of the service center of the property management company again, and the delivery form is the same as above. But this time, the greeting card is accompanied by a "warm reminder" from the service center to the owner, politely reminding the owner to pay the management fee on time and so on. At the same time, the service center has carried out various means and forms of publicity activities with the theme of "the significance and content of property management services" and "it is the owner's obligation to pay management fees".

3. "Warm Tips" Within 5 days after the scheduled payment deadline, thank the owners who paid the management fee by posting a thank you on the bulletin board of the community and publishing the list. At the same time, the core of propaganda turned to the theme that "paying management fees is the obligation of owners, and not paying management fees is an act that infringes on the legitimate rights and interests of other owners". Urge the owner to pay the management fee voluntarily within a time limit through publicity and other means. This stage is about 7- 10 days.

4. After the expediting period is over, the continuous expediting action will be started. Choose the unified action time and send ten pre-designed management fee reminders to the owners who have not paid the management fee in batches at the frequency of paying once every three or four days. In order to strengthen the effect and increase the pressure, the color of the management fee reminder notice should be changed from shallow to deep, and the tone and content should be gradually tough. Starting from the sixth paragraph, the owner is required to sign for it and collect a late fee. This stage is the most difficult period to push the goods.

5. If all the dunning notices are issued, the service center will publicly issue a Notice to Some Owners to the owners who have not paid the management fees within the time limit, condemn the owners who have not paid the management fees, publish the list and pay them within a time limit. If management fees are not paid within the time limit, necessary measures will be taken. In order to further urge, the list and amount of arrears owners of each building will be announced on the floor bulletin board. At the same time, strengthen the publicity of "Management Fees and Owners' Obligations" and related laws and regulations.

6. After more than two months' work, the amount of management fees owed by the owners will generally be reduced to less than 10% of the total number of owners. This shows that the management fee has won a decisive victory. The remaining owners who are in arrears and a few owners who finally refuse to pay should use the joint owners' committee to work together, take administrative arbitration or seek judicial settlement, and finally solve the problem completely.

1. Set up a charging team.

2. Determine the collection method

3. Collection plan

4. Collection measures

5. Refuse to pay feedback

6. Statistical summary

Legal basis:

People's Republic of China (PRC) Civil Code

Article 943 A realty service provider shall regularly disclose the owner's service items, responsible personnel, quality requirements, charging items, charging standards, performance, use of maintenance funds, and part of the operation and income in a reasonable way, and report to the owners' meeting and the owners' committee.

Article 944 The owner shall pay the property fee to the property service provider as agreed. If the property service provider has provided services in accordance with the agreement and relevant regulations, the owner shall not refuse to pay the property fee on the grounds that he has not accepted or does not need to accept the relevant property services.

If the owner fails to pay the property fee within the time limit in violation of the agreement, the property service provider may urge him to pay it within a reasonable period of time; If the payment is not made within a reasonable period, the property service provider may bring a lawsuit or apply for arbitration.

The property service provider shall not stop power supply, water supply, heat supply and gas supply to demand payment of property fees.