Where and how does Shentong Express complain?

It may be a little serious. Maybe your belongings are lost, there is a problem, or your belongings have been detained. You can contact the courier company and ask what the problem is. Usually they will give you an answer. Under normal circumstances, even the farthest place is only 7 days.

If you are not in a hurry to use it, communicate with the merchant for a refund. There is a great possibility of loss. After the courier is lost, you can contact the seller in time and negotiate with the seller whether to agree to reissue or refund. Or call the logistics company's complaint number and ask for a courier return or claim. However, if the above methods cannot be solved, it is recommended to call the consumer complaint hotline to complain about the logistics company.

In addition, if the courier loses the courier without the consent of the recipient, the courier can ask the courier company to take full responsibility. If the courier is insured at the time of mailing, you can ask the courier company to make compensation according to the insured price. However, if the mailed items are not insured and the courier company can produce evidence of force majeure, it will not bear compensation.

But if, with my consent, the courier is temporarily kept in the residential doorman or property office, the custodian will not bear any compensation from the recipient without gross negligence, and the loss of lost items can only be borne by me.

According to Article 47 of the Postal Law of People's Republic of China (PRC), postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

(a) if the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.

Postal enterprises shall state the provisions of the preceding paragraph in the notices of business premises and the mail receipts provided to users in a way that can attract the attention of users.

Postal enterprises that intentionally or grossly neglect to cause loss of vouched mail or fail to fulfill the obligations specified in the preceding paragraph have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation.

Article 48. Postal enterprises shall not be liable for the loss of certified mail due to one of the following reasons:

(1) Force majeure, except for the loss of insured mail due to force majeure;

(2) Natural attributes or reasonable wear and tear of the posted articles;

(3) The fault of the sender and the receiver.

Second, how to express the damaged package?

Handling methods of damaged, lost and impersonated express delivery:

1, the courier company is responsible for the damage caused by violent sorting of express mail and the loss of items caused by irregular delivery. The key is who can claim rights. Similarly, there is a contractual relationship between the seller and the courier company, and the seller should also claim rights from the courier company. And consumers should claim rights from sellers.

2. For the loss of express delivery, users can contact the unified business acceptance platform of the express delivery company, log on to the complaint website of the State Post Bureau or call the postal consumer complaint telephone number "12305" to make a complaint.

3. If the courier is impersonated, according to a typical case published in the Supreme People's Court on June 20 15, as an impostor, he can directly claim the contractual rights from the seller according to the contractual relationship, but not from the courier company, because the seller and the courier company only form a contractual relationship, and the consumer does not directly form a contractual relationship with the courier company.