How to write an internship report on business administration, and what is its format?

The internship report can be written from five aspects: internship purpose, internship unit introduction, internship content, internship harvest, internship experience and suggestions. The following model essay hopes to help you.

First, the purpose of internship

Graduation practice is an indispensable part of our professional knowledge structure of business administration, and it is included in the professional teaching plan as an independent project. Its purpose is to enable students to acquire perceptual knowledge of various majors through practice, integrate theory with practice and expand their knowledge; Make students fully understand enterprise management and learn successful management experience of enterprises; Cultivate students to integrate theory with practice, contact with the actual work of business administration, and use the professional knowledge of business administration to analyze and solve practical problems of business administration; Deepen the understanding of society and work, correct working attitude, learn working methods, exercise management ability, and lay the foundation for smooth work in the future.

Second, the internship unit profile

The property company of the Logistics Service Corporation of Pingdingshan Vocational and Technical College of Industry has always adhered to the purpose of "three services and four educations", established the management concept of "diligence and pragmatism, pioneering and innovative, people-oriented and standardized service", trained a service team with precise business and high efficiency, and established a management mechanism of standardized operation and high-quality service, which provided solid and reliable logistics support for the construction and development of Pingdingshan Vocational and Technical College of Industry. Founded in XX, the company is responsible for the logistics service of the college, with 275 employees, including 7 cadres, 56 migrant workers, 20 collective workers and 0/92 external employees. The property management company has 10 service entities, including apartment management center, cleaning team, water and electricity team, maintenance team, greening team, heating center, guest house, health center, industrial and trade park property team and North Park property team. The company's party branches and trade unions are well organized. The company requires all cadres and workers to have a "four-hearted" service attitude (sincerity, enthusiasm, care and patience); The service behavior takes "four diligence" (leg diligence, eye diligence, oral diligence and hand diligence) as the service guiding principle to provide quality services.

Fertile soil and shade are fruitful. In XX, the college was awarded the first batch of garden units in Henan Province by the Provincial Construction Department; XX year 1 month, the property management company was awarded the advanced unit by the college; In XX years, the property management company was rated as the advanced collective of the college's party style and clean government construction; In May of XX, the health center of the property company won the Excellent Organization Award of AIDS prevention health education practice activities of the Provincial Department of Education and the title of advanced unit issued by the Provincial School Health Association; In May of XX, the apartment management center was awarded "civilized window unit" by Pingdingshan Coal Group; In June, XX, the property management company was rated as the advanced collective of the college's party style and clean government construction. When the sun rises, peaches and plums are fragrant. The property company of Pingdingshan Industrial Vocational and Technical College Logistics Service Corporation, which is developing steadily, will continue to seize the historical opportunity to provide better services for the construction of demonstration higher vocational colleges and make contributions to the college.

Third, the internship content

Through the internship in the property management company of Pingdingshan Industrial Vocational and Technical College, I have a preliminary understanding of property management. In this process, I learned the specific business knowledge in property management and enriched my professional knowledge. It laid a solid foundation for normal work in the future. During my internship, I deeply realized the advantages of property management in Pingzhi College and its influence in Rizhao. Although the property management company of Pingzhi College has only developed for a few short years, it has made such great achievements, which is inseparable from the spirit of hard work, innovation and challenge of property management personnel.

(1) Job responsibilities

1, responsible for logistics support for teachers and students in the hospital, serving teaching, scientific research, faculty and students, and making due contributions to training qualified personnel.

2. Responsible for the supply of water, electricity and gas and the maintenance of hydropower facilities and equipment.

3. Be responsible for minor repairs of tables, chairs, doors and windows in the teaching building and dormitory building of the whole hospital.

4, responsible for providing teachers and students with boiled water and the normal opening of the bathhouse.

5, responsible for floor cleaning, do a good job in campus health.

6. Be responsible for greening and beautifying the campus environment.

7, do a good job in epidemic prevention and health care and disease prevention knowledge propaganda.

8, responsible for the management of the floor student apartment building.

9. Make accommodation arrangements for training students and foreign tourists.

(2) During my internship in the property management company of Pingzhi College, I have a certain understanding of the work of various positions in the property management company and practice it personally.

In the first week, the manager arranged for me to familiarize myself with the company and various rules and regulations, and to understand the overall situation of the whole college and the work contents of various departments. Through communicating with colleagues and visiting the campus, I have a comprehensive understanding of the company and the whole campus. In the second week, the manager assigned me some simple tasks, mainly to assist other colleagues, such as sorting out materials, posting some notices, rules and regulations, 1467. COm.cN, etc., help the housing manager contact the maintenance master, and help monitor the situation in the monitoring room. In the third week, the manager arranged for me to answer the phone and let me take notes and report the situation to the general department or the manager in time. At the same time, the manager also taught me how to communicate with the owners and how to solve some problems. From the fourth week to the sixth week, I was assigned to various departments to understand the specific work of each position. Went to the monitoring room, security team, cleaning department, maintenance department and greening department. In the monitoring room, I learned about all kinds of intelligent devices in our community, and also learned about the eight systems installed in the community. Through studying in the monitoring room, I have a brand-new understanding of intelligent management. In the security team, cleaning department and greening department, I learned the specific responsibilities and work contents of each position. I had the most interesting time in the maintenance department. I repair things for the owner with the maintenance master every day, so that a lot of equipment and facilities knowledge I learned in class is used in real life. The maintenance master will also regularly inspect and maintain all kinds of equipment and facilities in the community.

In a word, during my internship, I contacted a lot of things and learned a lot. For the first time, I really felt the pain and joy of property work. Many things encountered in property management are small and complicated, but everything needs to be taken seriously. Any small omission will turn small things into big things.

Fourth, the internship harvest

Through more than one month's internship in a property management company, I realized that to do a good job in property management, we should not only pay attention to the study of property management theory, but more importantly, we should closely combine practice with theory. As a low-profit service industry, property management provides intangible services. Property management is an all-round and multifunctional management, and it is also an ordinary, trivial and hard service work. Therefore, in the actual property management work, we should always keep in mind that there is no trivial matter in property management, take the owner's needs as the center, establish the service tenet of "thinking about what the owner thinks, being anxious about what the owner needs, and doing what the owner needs", and constantly learn, innovate and keep pace with the times to provide the owner with a clean, beautiful, safe, warm and comfortable living environment.

During my internship in a property management company, I was exposed to all kinds of work in property management and practiced it with the help of my colleagues. In this process, I learned the specific business knowledge in property management, enriched my professional knowledge, and laid the foundation for future work. During my internship, I also realized the advantages of HTC property, which is inseparable from the spirit of HTC people's hard work, innovation, advancing with the times and courage to challenge. Therefore, as a sunrise industry in 2 1 century, property needs this spirit!

During my internship in the property management company, I also learned a lot about intelligent management, and the theoretical knowledge in the textbook has been well practiced, such as: security intercom system, access control system, parking garage management system, TV monitoring system, burglar alarm system, patrol system and so on. The use of these intelligent building equipment greatly enhances the safety of campus and improves the quality of property safety management.

V. Internship experience and suggestions

practical experience

1. Through my internship, I realized that property service companies should constantly cultivate their core expertise and create distinctive services to improve their core competitiveness.

Property service enterprises can use network, e-commerce and scientific and technological means to improve the level of property management and service quality, and effectively develop, integrate and utilize customer resource information systems. The management office fully advocates the characteristic management services of "one-stop service" and "best safety". So as to achieve efficient management operation, solve the troubles of faculty members in all departments of the college, create ubiquitous and meticulous services, improve service efficiency, improve the satisfaction of teachers and students, improve the level and quality of property management services, and finally enhance the core competitiveness of the company in the fierce market competition.

2. Property service enterprises should pay attention to the daily management of equipment.

For equipment management, it is necessary to establish equipment cards, do a good job in daily inspection and patrol of equipment, conduct regular inspection, maintenance, repair and cleaning, make records carefully, and solve problems in time when found.

3. The realty service enterprise shall establish a perfect security team.

The public security management of the Public Security Management Office includes patrol post, monitoring post and command post, which are closely linked to provide 24-hour security for the campus. Establish and improve various public security management rules and regulations, train newly recruited security guards in basic knowledge and operational skills before taking up their posts, and pay attention to post image, courtesy and emergency handling ability. Strengthen their sense of service and establish the service responsibility of "friendliness and dignity * * *, service and escort coexist". In addition to public security management, security personnel should also provide various services for teachers and students.

Second, the problems and suggestions in property management

1. Problems in property management

(1) Internal management is not standardized. Due to the unclear division of labor, imperfect system, lack of some procedural and standardized workflows, and lax management, coupled with many problems involved in property management, most of the energy is spent on dealing with various relationships, such as the relationship with group companies, the relationship with administrative departments, and the relationship with teaching departments and teachers and students. Dealing with these relationships is conducive to its own development, but it ignores internal management and will also affect the normal operation of property management.

(2) Lack of professional management personnel. Due to the relative lack of professional knowledge of employees in property service enterprises, most of them are engaged in property management by halves. Although they have relatively rich experience, they lack systematic theoretical knowledge. Moreover, because of the problems of ideas and funds, enterprises rarely introduce professional managers, which leads to poor service awareness and lack of conceptual innovation, and it is difficult for property management to enter the track of benign development.

2. Suggestions on improving the present situation of property management companies

(1) Clear responsibilities. In order to take the road of brand, property service enterprises must develop independently, clarify the relationship with the head office, distinguish the boundaries of responsibilities, enjoy the right to carry out various tasks independently, and assume the responsibilities as property service enterprises. In addition, each property management office should also strengthen its own management, rationally divide departments, scientifically arrange posts, standardize the responsibilities of each department, so that "everyone has something to do and everything is in charge" and clarify the responsibilities and rights of employees in each department.

(2) Establish and improve rules and regulations. A successful enterprise must have a set of scientific, reasonable and applicable rules and regulations to regulate the behavior of employees. To establish your own property brand, you must take sound rules and regulations as a guarantee. This includes formulating a set of necessary systems such as quality assurance system, charge management system, financial system and post assessment system, as well as a series of procedural norms such as property management service workflow, complaint acceptance procedures, maintenance procedures and emergency handling procedures. Only by perfecting these rules and regulations and actively implementing them can we build a successful enterprise and establish our own property brand.

⑶ Improve the property management environment. To improve the management environment, it is necessary to straighten out the relationship between all aspects and make all departments coordinate and cooperate. Reduce the expenditure on unnecessary links and use it to improve equipment and facilities. In the case of limited funds, we will provide high-quality services to the maximum extent, try our best to meet the reasonable requirements of all departments, teachers and students of the college, raise the charging rate, increase the company's income, and make the enterprise embark on a virtuous circle and operate independently and normally.

(4) Improve the quality of employees. Only by improving the overall quality of employees can we form excellent teams, build successful enterprises and establish independent brands of property service enterprises. Improving the quality of employees can start from the following two points: first, introducing talents; The second is internal training.

5] Establish company culture. The service characteristics of property management companies determine that the quality of employees must be improved from the cultural level. Only by establishing a corporate culture suitable for the company's characteristics and highlighting corporate values from a cultural height and level can we standardize the service level, service attitude and service awareness of employees. Only in this way can we promote the normal operation and rapid development of the company.

In short, an excellent property service company should be a combination of management and service, and provide all-round supporting services for owners and users in a professional management way. While paying attention to whether their services can make business households more satisfied, property service enterprises should reduce the consumption of public energy through effective on-site management, thus reducing the economic burden of owners and users and achieving the goals of self-improvement, self-management and self-development.