What department is 123 19?

123 19 is the urban construction service hotline, which is the national public service telephone for the construction industry determined by the Ministry of Construction and the Ministry of Information Industry.

The service scope covers a variety of industries in seven related functional departments, including water supply, municipal administration, gas supply, drainage and flood control, real estate development and operation, landscaping, urban transportation, city appearance and sanitation, building materials industry management and urban management supervision.

The acceptance scope of 123 19 is as follows:

1. Water affairs includes: complaints, consultation, suggestions and repairs in flood control, river course, drainage and water supply;

2. Transportation includes: complaints, consultation, suggestions and repairs on bus, taxi, rail transit and land management (long-distance passenger transport, cargo transport, freight forwarding, freight rental, parking lot and motor vehicle driver training);

3. Real estate includes: construction land, collective land, real estate development, real estate appraisal, real estate surveying and mapping, real estate brokerage, real estate property rights, pre-sale of commercial housing, sale of stock houses, housing rental market, lease management of public housing, poverty alleviation of low-rent housing, housing maintenance, community management, work of industry committees, maintenance funds, illegal construction, housing reform, renovation of old houses, house demolition, private saving and retirement.

4. Municipal affairs include: complaints, consultation, suggestions and repairs for expressways, municipal roads, urban roads, bridges and their ancillary facilities, underground passages, ground roads, elevated roads, road and pipeline construction, municipal construction sites and gas industry;

5. The aspect of city appearance and environmental sanitation includes: complaints, suggestions, consultation and repair of city appearance and environmental sanitation, law enforcement and supervision of city management, domestic garbage and specific pollutants, cleaning and cleaning of motor vehicles, supporting facilities of city appearance and environmental sanitation, water areas and specific areas, landscape lighting, outdoor advertising, etc.

6. Greening includes: complaints, consultations and suggestions on greening maintenance management, park management, damaged greening and greening construction;

7. The management of building materials industry includes: the management of all parties in the construction market, including owners, survey, design, construction and supervision units, and the administrative examination and approval of the qualification applications, additions and upgrades of Shanghai building materials enterprises, engineering survey and engineering design enterprises; Safe and civilized construction on the construction site; Complaints, consultation and suggestions on the management of building materials on the construction site.

To sum up, 123 19 is the service telephone number of urban construction. According to the requirements, if the property management illegally builds or occupies public places or places, or does not pay attention to greening and decoration management, it can complain to the local urban management unit.

Legal basis:

Article 7 of the Regulations on Urban Construction Supervision

The basic duties of the urban construction supervision team:

(a) the implementation of urban planning supervision. According to the "People's Republic of China (PRC) Urban and Rural Planning Law" and related laws and regulations, supervise the construction land and construction behavior in the urban planning area;

(two) the implementation of city municipal engineering facilities supervision. According to the "Regulations on Urban Road Management" and relevant laws, regulations and rules, supervise the illegal acts of occupying and excavating urban roads and damaging urban roads, bridges and culverts, drainage facilities and flood control dams;

(three) the implementation of urban public utilities supervision. According to the Regulations on Urban Water Supply and relevant laws, regulations and rules, supervise the illegal acts that endanger and damage urban water supply, gas supply, heating and public transport facilities, and supervise the illegal acts of urban passenger transport operation, gas supply safety, development, utilization and protection of groundwater resources in urban planning areas, and urban water conservation;

(four) the implementation of city appearance and environmental sanitation supervision. According to the "Regulations on the Administration of City Appearance and Environmental Sanitation" and relevant laws, regulations and rules, supervise the illegal acts that damage environmental sanitation facilities and affect city appearance and environmental sanitation;

(five) the implementation of urban landscaping supervision. According to the "Regulations on Urban Greening" and relevant laws, regulations and rules, supervise the illegal acts of destroying urban green space, flowers and trees, landscaping facilities and cutting down trees;

(six) within the scope of entrustment, the implementation of administrative punishment in the name of the entrusted administrative organ.