Heating refund standard

The standard of heating refund involves non-heating refund, maintenance refund and non-compliance refund. Among them, the refund standard for non-compliance is:

1, the indoor temperature is less than 2 degrees below the agreed temperature, and the refund ratio is 40%;

2. If the indoor temperature is lower than the agreed temperature by 2 degrees or more and 4 degrees or less, the refund ratio is 60%;

3. If the indoor temperature is lower than the agreed temperature by more than 4 degrees, the refund ratio will be 100%.

The heating contract is a legally binding contract signed between the user and the heating unit, which stipulates a series of rights and obligations of both parties.

People's Republic of China (PRC) Civil Code

Article 944

The owner shall pay the property fee to the property service provider as agreed. If the property service provider has provided services in accordance with the agreement and relevant regulations, the owner shall not refuse to pay the property fee on the grounds that he has not accepted or does not need to accept the relevant property services.

If the owner fails to pay the property fee within the time limit in violation of the agreement, the property service provider may urge him to pay it within a reasonable period of time; If the payment is not made within a reasonable period, the property service provider may bring a lawsuit or apply for arbitration.

The property service provider shall not stop power supply, water supply, heat supply and gas supply to demand payment of property fees. Article six hundred and fifty-six

Water supply, gas supply and heating contracts refer to the relevant provisions of the applicable power supply contracts.