What are the methods of "communication" in property management?

Including internal customers and external customers. Internal customers refer to internal personnel of the enterprise, and external customers refer to units and individuals related to property management services, including owners (or property users), construction units, professional companies and government departments. Customer management refers to the behavior of property management enterprises to continuously improve their work, improve the management service level and obtain greater economic benefits through customer communication, complaint handling and satisfaction survey. In the customer management of property management, the owner (or property user) is the direct consumer of property management services, and has the closest relationship with property management service activities, so it is the most important customer management object. First, the concept and content of customer communication communication is the process of exchanging information, opinions and understanding between two or more people. Good communication can make both sides fully understand, bridge differences and resolve contradictions. Forms of communication include oral communication, written communication and other forms of communication (such as the Internet). Communication methods include: listening, speaking, writing, reading and nonverbal expressions (such as expressions and gestures). In property management service activities, communication is a common management service behavior and an important part of property customer management. Grasping the ways and means of communication scientifically plays an active and important role in improving the quality of property management service, successfully completing property management service activities and meeting the needs of owners (or property users). The communication contents of property management customers generally include the following aspects: (1) communicate with the construction unit on issues such as early intervention, undertaking inspection, and property transfer; (3) Business dealings with municipal public utilities, professional service companies and other relevant units and individuals; (4) Communicate with the owners' congress and owners' committee on property management; (5) Communication with owners (or property users), including: 1) publicity and communication of laws and regulations related to property management; (two) the contents and standards of property management services and the publicity and explanation of related accounts; 3) Consulting and answering related matters, regulations and requirements of property management; 4) Property management complaint acceptance and handling feedback;