Summary of front desk promotion

Model essay on front desk promotion summary

How to write a summary of the promotion work at the front desk? Personal work summary plays an important role in the promotion application at the front desk. The following is the summary model essay of the front desk promotion that I compiled for you. Welcome to read!

Summary of Front Desk Promotion 1 In a blink of an eye, xx year has quietly arrived, and I have been working in * * * for more than two years. Looking back on the past, I always adhered to the working creed of "diligence, preciseness, striving for the first place and caring", United and cooperated with my colleagues at the front desk around the key points of my work, and with the trust and support of my leaders and colleagues, I made continuous progress in my work and successfully completed various tasks. In the future work, I will continue to be strict with myself and better complete my job.

1. study hard, accumulate work experience and improve work skills in an all-round way.

The front desk foreman should be the training of the front desk staff, so he needs to constantly improve his work skills and professional quality by accumulating and summarizing practical experience. During my work at the front desk, I deeply realized the true meaning of endless learning. It is a great gain to work better through study. Since the implementation of the new housing price policy at the beginning of the year, I have learned how to analyze according to the specific situation; From the sales of gift packages and moon cakes, I learned how to create a win-win situation for hotels and guests; By formulating the workflow and service standards of the front desk team, we have a deeper understanding of the front desk work; Through the post practice of assistant manager in the lobby, I learned how to deal with guest complaints and emergencies; By participating in the "Star of the Future" training, I saw the hotel's training of talents and its own direction. Through all kinds of work experience, we really treat every guest sincerely and strive to provide better service for our guests.

2. Improve team execution and strive to complete various reception tasks.

Since the opening of the hotel, the reception requirements are different every time, so before each reception, the front desk should communicate with the sales department and other departments in advance, refine every reception link, and strive to complete every reception task. Pay attention to the role of training in daily work, do a good job as a bridge between superior leaders and employees, seriously convey the spirit of the meeting, and improve the overall execution of the front desk team.

3. Integrate theory with practice to improve management ability.

As a front desk foreman, the most important thing is to assist leaders in training and managing employees. In the training of new employees, the combination of practice and theory is adopted, from the operation of Opera system to the simulation of reception process, and the old employees teach by example, so that the team's skill level is continuously improved. In personnel management, people-oriented, constantly enhance the cohesion of the front desk team, create a positive working atmosphere, and make the front desk grow into an efficient, enthusiastic, United and enterprising team.

4. Recognize the shortcomings, improve them and improve yourself.

Through more than one year's work and study, although some achievements have been made, there are still some problems and shortcomings, mainly as follows: (1) I am not very familiar with the evaluation criteria of star-rated hotels; Some work is not detailed enough and implementation is not in place; Work can be very emotional sometimes; The ability to handle special events needs to be improved. In the future work, we should not only continue to improve our work skills, but also give full play to our service functions and do a good job in communication and coordination with various departments. In the days to come, I will be strict with myself, improve myself, do everything with my heart, and make progress towards my career step by step.

Summary of promotion at the front desk 2. I have been employed for more than a year in a blink of an eye. According to the work arrangement of the company manager, I am mainly responsible for the daily operation of the restaurant floor and the training of the department. Now I will make a summary report on the work of xx and briefly outline my work plan for xx.

First, the hall ground site management

1. Etiquette and politeness need to be practiced repeatedly at the daily meeting. Employees should use polite language when meeting guests, especially the cashier and regional service personnel at the front desk. They are required to apply etiquette and politeness to every point of their work, and employees should supervise each other and make progress together.

2. Insist on checking gfd before class. Those who fail gfd can only be employed if they are qualified. Correct me immediately if I find any appearance problems in my post and supervise the use of guests' manners, so that employees will develop a good attitude.

3. Strictly grasp the post positioning and service awareness, improve service efficiency, rationally allocate service personnel during the peak meal period, and support busy areas at any time with the foreman or encouragement as the center. Other personnel should carry out their duties, clarify their respective work contents, and carry out division of labor and cooperation.

4. Advocate efficient service, and require employees to serve guests as soon as possible when they need service.

5. Item management From large items to small items, whether it is customer damage or natural damage, everything needs rules to follow, well documented, implemented, supervised, followed up and summarized.

6, the management of public * * * regional health, require cleaning personnel to see foreign bodies or dirt must be cleaned up immediately. The sanitary requirements of each area are that the sofa surface, surroundings, dining table and ground should be clean and free from water stains, and placed neatly without inclination. 7. Dining time, because the guests are concentrated in the store, there will often be a phenomenon of guests queuing, and guests will be impatient. At this time, it is necessary for the head waiter to prepare for the reception before the reception peak, reduce the waiting time of the guests, and pay attention to the table position to ensure that it is correct. Do a good job of explanation, shorten the waiting time, seriously receive every table of guests, busy but not chaotic.

8. Buffet is a new item in the restaurant. In order to further improve the quality of buffet service, the General Implementation Plan of Buffet Service was formulated, which further standardized the operation process and service standards of buffet service.

9. Establish a restaurant case collection system, reduce the probability of customer complaints, collect restaurant customers' complaints about service quality and quality, and provide an important basis for improving daily management and service. All restaurant employees will analyze and summarize the collected cases and propose solutions to the problems, so as to make the daily service more targeted and reduce the probability of customer complaints.

Second, the daily management of employees

1. As an important part of restaurant employees, whether new employees can quickly integrate into the team and adjust their transition mentality will directly affect the service quality and team building. According to the characteristics of new employees and their entry conditions, special training is conducted to adjust the mentality of new employees, face up to the role change and understand the characteristics of the catering industry. Let new employees make full psychological preparation, alleviate the dissatisfaction caused by the unsuitable role change, and accelerate the pace of integration into the catering team.

2. Pay attention to the growth of employees, always pay attention to employees' mentality, keep good working conditions, organize employees to study irregularly, assess employees, check the training effect, make up for deficiencies in time, improve the training plan, talk to employees regularly every month to do ideological work, understand their recent work, find problems and solve them.

3, combined with the actual work to strengthen training, the purpose is to improve work efficiency, make management more standardized and effective. Combined with the case study of daily restaurant, employees have a new understanding and understanding of daily service and formed a consensus on daily service consciousness.

Third, there are shortcomings in the work.

1, in the process of work, the details are not enough, the work arrangement is unreasonable, and the priorities are not very clear in the case of more work.

2. There is a lack of communication between departments, and problems are often discovered only after they have gone wrong.

3. There are not many interactive links in the training process, which reduces the vitality and vitality.

Four. Xx year work plan

1, do a good job of internal cough, explain the bad pregnancy on the street and stop it.

2. On the basis of the existing regular meeting, further deepen the content of the regular meeting, enhance the depth and breadth of discussion, and build the service quality seminar into an exchange platform for all service personnel to learn from each other, share service experience and stimulate their thoughts.

3. Based on the existing service level, we will take service as the center and innovate and upgrade the service.

Details and humanized service, improve the qualification of service personnel, improve the salary assessment and treatment standards of service personnel, strengthen daily service, set up high-quality service windows, create service highlights, and innovate service brands on the basis of brands.

4, in the management of goods responsibility to people, rules to follow, well documented, someone to implement, someone to supervise.

5. Strengthen the maintenance of member customers.

V. Overall management of restaurant planning.

1, strict management system, employment training system, clear job evaluation grade division, enhance employees' sense of competition, improve personal quality and work efficiency.

2. Enhance employees' welfare awareness, strengthen cost control and save expenses. Cultivate employees to develop good habits of saving, use water and electricity rationally, find waste, stop it in time, and strictly implement relevant punishment systems.

3. Strengthen inter-departmental coordination.

4. Pay attention to food safety and hygiene, and do a good job in various safety management.

5. Carry out multi-channel publicity and promotion activities, and cooperate with surrounding companies to increase the membership rate.

Summary of Foreground Promotion Chapter 3 has reached the end of 20xx in a blink of an eye and has been in the company for more than half a year. Looking back on my work performance in 2009, although there are some shortcomings, I have gained a lot of benefits on the whole. Now my work in 2009 is as follows:

1, completed the daily work of the clerk seriously and responsibly, as follows:

Do a good job of answering the phone and receiving visitors, and do a good job of ordering food and delivering water;

Do a good job in stationery purchasing plan and consumption summary;

Do a good job of monthly attendance;

Do a good job in the management of long-distance calls;

Number the books and periodicals in the company and form electronic documents to standardize the management of books and periodicals;

Assist in recruitment;

Do a good job in office housekeeping and assist the supervisor to complete logistics management (Panyu logistics management). In the meantime, the power supply tripped many times because of the exhaust fan, and coordinated with the decoration company and the property management office; Pay attention to the maintenance and replacement of plants and the cleanliness of the office; Pay attention to the maintenance of office equipment such as photocopiers, printers and hot-melt binding machines.

2. While completing the above work, we also successfully completed the temporary work arranged by the company, such as:

Organize monthly team activities. Organizing to play ball in Jinan University, swimming in Tianhe Company, barbecuing in Tianhe Company, playing ball in Yuancun Cultural Palace, and taking a holiday in Conghua Hot Springs have all achieved good results, strengthened communication among colleagues and enlivened the atmosphere of the company. In addition, at the end of September, we planned a farewell party for Wu Tao and other employees.

Run the company's internal magazines well. From July to1February, a * * * ran five internal references. After investigation, it is generally considered that the level is acceptable. However, due to the busy work or other reasons, most people can't contribute, resulting in the problem of insufficient sources of each manuscript. The failure to find a way to motivate employees' writing enthusiasm is related to other factors, such as management, besides their own reasons.

Company website construction. Because I have no experience in making web pages, I don't know how to realize many technical problems. In the process of continuous learning, I modified the home page and realized some links such as company products. Because the company image needs to be redesigned, this work has come to an end for the time being.

3. Assist other departments at the same time.

After the establishment of the sales department, attend the regular sales meeting of the sales department, assist the sales manager (Panyu sales manager), and sort out the minutes of the meeting and some common materials and forms of the sales department;

Assist development department to do some state-owned pictures, lighting ERP and other projects;

Assist the marketing department in typesetting and sorting out the publicity materials of state-owned assets;

In addition, I also participated in the production test of public property and the production of several slides such as authorization management.

The work at the front desk is complicated, so we should be good at summing up, be diligent in thinking, gradually improve ourselves in the process of continuous learning, and gradually program and integrate these complicated things. It's easy to correct your mishandling in time and try not to make the same mistake again. In fact, these things are easy to say, but it is not easy to really do this in practical work. Therefore, in the process of follow-up work, we should also pay attention to follow up ourselves. When doing a lot of things, we should consider the problem from the other side's point of view and try our best to satisfy our customers.

In the next work, I will make persistent efforts and do better.

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