Which department should I complain about the private power failure of the property?

When water and power are cut off, the property shall complain to the local real estate administrative department. The owner has the right to accept the services provided by the realty service enterprise in accordance with the stipulations of the realty service contract; Supervise the work of the owners' committee; Supervise property service enterprises to perform property service contracts, etc. After the promulgation of the Civil Code for so long, it can be said that nine out of ten people know that there is such a law: property service providers are not allowed to urge the payment of property fees by stopping power supply, water supply, heat supply and gas supply. However, in real life, it often happens that because the owners are dissatisfied with the property service and don't pay the property fee, the property service company forces the owners to pay by cutting off water and electricity, which leads to a vicious circle in the whole community. Does the property company not know that its behavior is illegal? Of course I know, but I still go my own way. What should the owner do? Some people say, go to the court, let the property restore water supply and power supply, and compensate the owners for their losses. It's easier said than done. In this case, if we wait to solve it through prosecution, the day lily will get cold. First, the court may not accept it; And even if accepted, the property delivered water and electricity before the trial, and the property was cut off after the court closed the case. And if you go to court to prosecute, the court will not hold a session then, and it will take a long time. Prosecution is a means of safeguarding rights, but it cannot increase the workload of the court in everything. Think about it, once the water and electricity are cut off, what impact will it have on a resident? I can't cook, wash clothes, light a lamp or take the elevator. I can't stand a day or two. How can I live for ten days and a half? For businesses, the loss is even greater, such as a restaurant, which directly leads to bankruptcy! So what should we do?

The first step: negotiation. Whether it is a single user power outage or the whole community power outage, it is necessary to quickly find out the reasons for the power outage. If it is indeed a property without water and electricity, it shall organize the owners' committee or the property management committee to coordinate with the property. Ordering the property to restore water and electricity quickly, and then notifying the property service enterprise, you can negotiate with the industry Committee on the problem of unpaid property fees, and you also have the right to bring a lawsuit to the people's court and demand fees and liquidated damages from the defaulting owners. Negotiation is an effective way of communication, but it is necessary to prevent emotional gathering and create troubles. If the first method is ineffective, we must leave evidence to prepare for further rights protection. Step 2: Complain. Here is a key. Where can I complain? The author suggests that the administrative department should follow the order of neighborhood committee, subdistrict office and housing authority. If the contradiction between the owner and the property is not so deep, I believe this action will definitely solve the problem, especially the property management department of the Housing Authority specializes in accepting complaints from the owner about the property. Under the current circumstances, the relevant departments will not turn a blind eye to obvious property violations. In case of difficulties, the administrative department is the backer of the people. At the same time, you can also complain to the water supply company. Because the parties to the water supply and power supply contract are the owner and the water supply and power supply company, the property company is entrusted by it to collect and remit the relevant expenses. If the water supply and power supply company ignores the illegal behavior of the property, it will also bear the responsibility of cross default. In addition, if the owner finds that there is a problem with the property fire protection facilities, he will immediately complain. Property is relatively afraid of fire protection, and the fire penalty is relatively high in practice. The third step: exposure+prosecution. If the complaint doesn't work. There are two ways to solve this problem: one way is to conduct exposure supervision through the media. Once the media get involved, they are afraid of property service enterprises and relevant administrative departments. After all, they don't want to be labeled as inaction and chaos. The ultimate means is through legal channels, and litigation can be solved. Usually, it is a win-win situation, because the law clearly stipulates that as long as the evidence is conclusive, the property cannot escape the responsibility. Finally remind the property: as ordinary people, we are simple, kind and tolerant. As long as property companies can fulfill their contractual obligations well, most of them pay property fees on their own initiative. If you want to collect property fees, the best solution is to improve the quality of service. You can also take the means of suing the owner in court! However, we can't take measures to cut off water and electricity, otherwise we will not only bear the legal responsibility of compensating the owners for losses, but also the future and future of the enterprise.

Article 34 of the Property Management Regulations shall stipulate property management matters, service quality, service fees, rights and obligations of both parties, management and use of special maintenance funds, property management premises, contract term and liability for breach of contract. Article 35 A realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

legal ground

Article 34 of the Regulations on Property Management

The owners' committee shall conclude a written realty service contract with the realty service enterprise selected by the owners' congress.

Property service contracts shall stipulate property management matters, service quality, service fees, rights and obligations of both parties, management and use of special maintenance funds, property management premises, contract term, liability for breach of contract, etc.

Article 48 of the Regulations on Property Management

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.