Personal summary model essay on property business work

Personal summary of property business: 5 essays.

The longer the working ability, the better, but sometimes there are still some gaps after working for a long time. Write a work summary first to see what weaknesses and strengths your former self has. The following is my personal summary of the property business, welcome to read!

Essay on Real Estate Business Model 1 Personal Summary Last year was a year of rapid development, stepping up the ladder climbing, upgrading and harvest. During this year, under the leadership of the company, China Storage Property always implemented the principle of "owner first". According to the actual situation of the community, while providing good services, it rationalized and improved its management. The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. Last year's work is summarized as follows:

A, the daily work target management completion:

(1) Housing management. Housing management is one of the important contents of property management. In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. Vacant house inspection rate 100%.

(2) Management of public facilities and equipment. In order to ensure the normal life of residents in the community, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and the maintenance work was completed 1485 times a year, which met the management requirements of the maintenance facilities and equipment in place, timely maintenance and normal operation.

(3) Greening management. In order to create a beautiful living environment for the owners, strictly implement greening management measures, actively cooperate with the supervision, construction and maintenance work of greening companies, timely issue rectification notices and rationalization suggestions for problems arising in the construction and maintenance process of greening companies, urge rectification, make warning signs and fences, and strengthen greening protection management, so that the green space is basically free from damage, trampling and public use, and the greening intact rate reaches 90%.

(4) Environmental sanitation management. In terms of environmental sanitation, in view of the gradual improvement of the residential environment, regular and irregular inspections are organized, strict cleaning procedures and assessment methods are formulated, fixed-point stacking and centralized transportation management of decoration garbage bags are carried out, and sanitary inspection of the residential area is strengthened to ensure the cleanliness and beauty of the residential area.

(five) community security work. Public security prevention and fire fighting in residential areas are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, regularly train and assess the security personnel, formulate strict post assessment standards, adhere to weekly class meetings and monthly regular meetings, improve the physical quality and daily work management of employees, and strictly implement the working procedures, post inspection and patrol system. Security personnel are required to carefully inspect, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and things, so that the security work last year was in a good state.

Second, the key work completed this year

(1) Work Summary of Direct Service Department (Customer Service Center)

1 and 20__ one of the key points is the collection of fees. Due to the problems left over from the project, some owners delay or refuse to pay property management fees and some related expenses under various excuses. The service center patiently and thoroughly completes the work of each owner: coordinating all departments in time to solve the problems existing in the owner's room; Understand the owner's needs and follow them up in time to get the owner's approval and recognition, so as to improve the charge rate. As of February 25th, 2008, 65,438 households (307 households) have been delivered, 66 households have been renovated and moved into 186 households, and various fees have been charged * * * *: more than 2 million yuan. The charging rate is 8 1%.

2. Owner satisfaction and complaint handling. In the whole year, * * * received more than 2,400 calls from the owner, and made about 600 home repairs, with a single return visit rate of 100% and a telephone return visit rate of over 90%. Complaint handling rate 100%.

3. Issue all kinds of written notices and warm reminders to the owner for more than 70 times, so as to make timely and clear explanations, and actively cooperate with the contents of the notice to make relevant explanations.

4. The files of customer service department can be submitted in time on a monthly basis, and more than 700 control rooms can be inspected. If problems are found, they can be registered in time and handled in time.

(II) Work summary of indirect service departments (Security Department, Cleaning Department and Engineering Department)

In 20__ years, the indirect service departments have firmly grasped their respective responsibilities. With the care and support of the company's leaders, all the staff of the security department, cleaning department and engineering department carried forward the spirit of "hard work and hard work", overcame all kinds of difficulties, achieved high quality and strict requirements, and successfully completed the task for 20 years.

1. The security department recruits new employees to enrich the security force. At the same time, the security guards with low quality and poor consciousness were retrained, and those who failed were dismissed, which greatly improved the overall quality of the security team. In order to effectively improve the ability of security department managers, the security department has established a good sense of service through repeated training and education, promoted the enthusiasm and initiative of the work, and can find and deal with fire hazards in time. In the face of the unfair behavior of the owners, we can focus on the overall situation, scold them back, and establish the service image of the property company. Because the security department also shoulders the responsibility of the company's security department, in order to enhance the fire awareness of the property company, the person in charge of the security department trained all employees on fire knowledge and handling methods of various emergencies, and often conducted safety inspections, which played an important role in maintaining the safety of the park.

2. Cleaning department

The cleaning department has a large scope of work and heavy tasks. However, in order to maintain the overall environment of the park, the person in charge of the cleaning department has maintained high-quality and demanding cleaning standards through continuous training and ideological education, and at the same time planned and summarized the work in the form of class meetings to find and solve problems in time. In order to meet the needs of cleaning work in the new form, cleaning conducted two large-scale planned, focused and comprehensive training activities throughout the year, which made all employees realize that they must strengthen the cultivation of cultural quality while doing their jobs well. Only by constantly improving their own quality can we improve service quality and service awareness internally and establish a service image externally. According to the overall development plan of the property management company, the cleaning department has taken the first step of providing external services, and sought new bright spots for the property management company by expanding service areas, cleaning buildings, maintaining the sanitary environment of the office area and other measures.

3. Engineering Department

The work of the engineering department is mainly to ensure the normal power supply, water supply, heating and the maintenance, value-added and normal operation of the equipment managed by the property company. At the same time, it also undertakes the maintenance of water, electricity, heating and lighting in public areas and office areas, and repairs a large number of failures such as running, running, dripping and leaking. The main sewer blockage and valve leakage problems left over from the last project have been fundamentally solved and dealt with. While completing the work normally, the engineering department has also done a lot of energy saving and consumption reduction work, and will never replace or buy new ones that can be repaired. Make rational use of idle equipment, and strive to do more with less money based on the principle of thinking for the owner when maintaining for the owner.

Through the active cooperation and joint efforts of employees in various departments, the property management company has made great progress in all its work this year and is advancing step by step in accordance with the long-term plan of the leaders of the property management company. I believe that with the help and guidance of leaders and departments at all levels of the company and the unremitting efforts of all employees of the property management company, the development of the property management company will be more brilliant.

Third, the existing problems

First of all, the managers of property companies have a low starting point and insufficient ability. In 20__ years, we should strengthen training and study to improve the professional quality and overall management level of managers.

Second, the overall technical content of the staff is low. In the future personnel work, we should strengthen the introduction of high-tech and high-ability talents, tap the internal technical potential through training, and discover, cultivate and reserve technical talents.

Third, the salary assessment system is not perfect, the personnel incentive mechanism is not clear enough, and there are few foreign exchanges. These problems need the help of company leaders and the continuous efforts of property companies themselves to solve.

Four, 20__ year work plan

1. Strengthen team building and build a first-class team of property management companies.

2. Improve the park facilities, cultivate and tap technical and management talents, improve the management system and increase economic benefits.

3, personnel system reform, make the best use of things and people; Save money, get through the process, and realize cost control and income.

4. Improve service awareness, build a distinctive brand of China Storage Property Company and establish a good image.

5. Look to the future, be brave in innovation and development, and create brilliance together.

Personal summary of property business work model essay 2 Now the work of one year is over. Personally, I feel that this year has really gained more growth and some bad efforts at work. I feel a lot of energy in this job, which will make me work harder and make more achievements.

I. Management work

As a manager, I understand my responsibilities, and I have made a lot of efforts in management. I also feel my success and hard work in this job, so I really want to grow up and really manage the property company. Before I officially start my daily work, I have carefully planned the work tasks of each employee in advance, so that they can better understand their day's work and better measure their work progress. Of course, more often, I also observe the work of employees, understand their working status, and have a certain understanding of them in my mind. After work, I also communicate with employees to better understand my shortcomings in management, that is, I hope I can do this job well as an administrator.

Second, personal ability.

Facing this job, I am also very serious. I do my job well in my post, especially I reflect on myself more, which is what I need to work hard on. In the work I am responsible for, there are indeed many aspects that need to be learned, and it is even more necessary to improve personal efficiency in order to bring a better future to the development of the property. Of course, in the management work, I need to work hard to make myself better with my personal ability. I believe that I need to straighten myself in the future, so that I can really grow up and make greater changes.

Three. Plans for next year

After the start of the new year's work, I need to make a better plan for my work, understand the goals of the new year, and strive to make myself outstanding in my work and do more understanding and understanding for myself. As a manager, I still have a lot to learn, so I want to strengthen my personal ability, make myself excellent in my work, really make myself grow better and strive for a better future for my development. In the new year, I also hope that my future will grow and change, so I will make more achievements in my future life and make greater growth with my personal efforts.

In the new year, I will welcome it in a new state. I believe that in the future, I will be able to make myself more excellent, have a real leadership style in my work, and lead all members of the property to create a better life and a better future together.

Personal summary of the working mode of property business 3 The preparatory work for property management has been officially launched for one year. During this period, under the overall guidance of leaders at all levels of the Exchange and administrative companies, all the staff of the Property Management Preparatory Office have carried out a series of fruitful work around the formulation and implementation of the pre-project work plan, the optimization proposal of the project and supporting services, the formulation and improvement of the management and service budget, the recruitment and team formation of property service personnel, etc. The risk assessment and control of the project, the formulation and establishment of working procedures, the contact and bidding of outsourcing companies required for property services, and the systematic training of employees have all achieved the predetermined goals. Now the specific work summary and report:

I. Formulation and implementation of the work plan

Combined with the fact that the Future Building is a key project and landmark building in Dalian, according to the management experience of Savills in successfully implementing internationally renowned buildings in the world, and taking Savills' values, mission and long-term goals as the blueprint, the first task is to formulate a detailed, feasible and targeted work plan, including personnel plan, capital plan, early intervention preparation plan and takeover plan. , steadily carry out all work item by item around the plan. In order to ensure the overall feasibility of the scheme, during the implementation period, various schemes are constantly adjusted according to the overall construction progress of the building. Up to now, the property management preparatory office has basically successfully completed all the work plans and objectives formulated.

Second, the project and supporting services optimization suggestions

According to the characteristics and management objectives of the future building project, according to the management experience of Savills, we actively cooperated with the investment invitation and planning of the building, and provided a large number of property consulting service suggestions from the aspects of specific services, operation and maintenance of facilities and equipment in the future, which laid a foundation for providing quality services for the building in the future. At present, the overall transformation of the bank on 16 ~ 18 floor has come to an end, and the basement canteen has been built.

Third, the formulation and improvement of management and service budget.

As a landmark building in Dalian, the capital budget of the future building must be detailed and comprehensive, so as to ensure the normal operation of the building and provide quality services for the future. Capital budget is not only the established goal of the property management preparation office, but also the task to be completed in the future operation. The goal should be clear and feasible, and the task should be reasonable and operable. The property management preparatory office has set detailed and reasonable goals around making the future building a first-class landmark building in the city.

Four, the property service personnel recruitment and team formation

Excellent projects need excellent teams to provide quality services to customers. In order to select suitable talents, the property management preparation office strictly follows the guiding spirit of "high quality, hard work, not excessive" of the administrative company and strictly controls the recruitment of personnel. Up to now, the property management preparation office has recruited nearly 400 people and 72 employees, and the overall quality of the employees has reached the expected standards, creating a very favorable prerequisite for building a first-class property service team.

Verb (abbreviation of verb) project risk assessment and work intervention

The whole futures building has not been completed, so there are inevitably some security risks in the construction. In accordance with the guiding spirit of "safety first" that leaders at all levels of the Exchange have always emphasized, actively cooperate and assist the project construction, strengthen the awareness of safety precautions, and ensure the smooth progress of various services in the later period. From-to now, the property management preparation office has sent three groups of ***44 employees to the site one after another according to the instructions of the administrative company, responsible for the security of the 3f computer room and the whole building.

Especially in the heating operation, under the condition that the building has not been completed and the heating system has not been fully debugged, all the staff of the maintenance department of the property preparation office, with the strong care and support of the administrative company, overcame the difficulties such as bitter site conditions, large area, miscellaneous personnel and difficult communication, ensured the normal operation of the heating system, and vigorously cooperated with the commissioning and later decoration work of the construction unit. In the case of unstable water supply temperature and flow rate of municipal extranet, the anti-freezing work of field equipment is regarded as the top priority by the property preparation office.

Up to today, nearly 1,000 important equipments in the 10 1 machine room, such as refrigeration room, washing water pump room and air conditioning room, which have been taken over by the property, have been put into trial operation for the first time, and have successfully realized continuous trouble-free operation. At the same time, the staff of the property preparation office make full use of every opportunity to familiarize themselves with and learn the technical parameters of the field equipment while heating.

At the same time, if problems are found on site, the construction management unit shall be notified in time. Several times, the water ran on the spot because the property inspection was timely and the loss was avoided. In order to ensure the safe and stable operation of the equipment in the next stage, the maintenance department of the property preparation office put forward a reasonable and feasible maintenance plan according to the present situation. The equipment is scheduled to be fully maintained for the first time after about-hours of safe operation. At present, technical training and personnel preparation have been completed, and maintenance tools and materials can only be implemented after they are purchased. With the above valuable experience of entering the market in advance. When the property is fully taken over in the next stage, large-scale personnel will be stationed more smoothly.

VI. Formulation of working procedures and establishment of rules and regulations

Taking full advantage of the relatively sufficient time before the completion of the building, the property management preparation office was formulated by the administrative company, combined with the actual situation of the project, based on the successfully implemented system to ensure the smooth development of future work, and fully absorbed the international advanced management elements such as kpi, sla and iso, and formulated more than 200 rules and regulations of nearly 20,000 items. All departments and posts have established systematic work manuals, which specify the specific operations and processes of each work in detail and put forward specific requirements for the quality that each work should achieve. It provides a comprehensive and high-quality file system guarantee for the normal operation of property work in the future.

Personal summary of property business Fan Wen 4 has worked in a property company for more than a year. Looking back on this year's work, I have gained a lot. I have learned a lot from my professional ability to my ability to deal with people. In the past year, I served the non-registered personnel in the development zone with a pragmatic attitude and enthusiastic service concept, earnestly completed every task assigned by the leader, worked hard in my own post, enthusiastically solved problems for the non-registered personnel in the development zone, and became a leader. This year's work is summarized as follows:

First, study hard.

I am still very young, and I have just stepped into the most important position. I lack working experience in many things. Due to my negligence in the transfer of non-local residents, I may have adverse consequences. Therefore, I often ask old comrades for advice at work, listen more, think more and ask more questions at work, and practice more and sum up experiences and lessons by myself. Help colleagues to do more things outside their own jobs, so as to improve their professional level quickly, be competent for the work arranged by the leaders as soon as possible, constantly sum up and innovate in their work, and improve their working ability and efficiency. We should also improve our ideological awareness and political literacy. Although we are faced with migrants every day, it is precisely because of this that I should truly interpret the relevant policies of the state to the migrants in the development zone, so that they can know, understand and understand the policies, make correct choices in their work and life, make their lives happier and have more confidence in our work.

Second, work hard.

In the daily work, conscientiously complete their own work, down to earth. The work of transferring to non-household registration is complicated and there are many repetitive things. Sometimes the same thing will be repeated many times every day, so be patient at work and don't have negative emotions. What we do is window work, which represents the image of the government and the development zone. If there are negative emotions, it will not only hurt the hearts of non-local residents, but also affect the image of the development zone in the hearts of non-local residents. So in my work, I try to be proactive, meticulous and meticulous in handling every little thing in my work. Do not drag your feet, ensure the smooth development of daily work, adhere to civilized service and treat people warmly, and carefully collect and sort out daily office materials.

Remember what to remember, record important things and prepare reports. Accurate statistics of all kinds of data should be well-documented and well-documented. When leaders need it, they can quickly find data and clarify the source of data. Do a good inventory every day, sum up your imperfections seriously, and don't ask the same question twice. After finishing my work, I will actively help other colleagues and create a good working atmosphere for the company based on the principle of doing more and talking less.

Over the past year, I have gradually grown and matured in my work and study, but I am far from enough in transferring to a non-household registration. In the future, I will devote myself to all the work of transforming the development zone into Africa with a positive working attitude and full enthusiasm, do everything in a down-to-earth manner, strive to complete all the tasks assigned by the leaders, and do my bit for transforming the development zone into a harmonious and stable life.

Essay on the working mode of property enterprises; My work is also experiencing extraordinary. -in March, I returned-with a simple mood. I started a new environment, and my work materials were wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc. The main work of the management department during the rectification of management fees and public facilities and equipment in the community. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.

Second, the work of the office.

Office work is also one of my work areas. I have a lot of work. To deal with complicated and trivial work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. Twenty archives management work. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.

Third, do a good job in the financial work of the management office

Be patient and meticulous in financial work. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments. First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records. Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements. The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the leaders of the management office in financial management. In the recurrent expenditure, strictly control procurement, consumption and supervision, prevent extravagance and waste, and put forward some reasonable suggestions.

Four, responsible for the green maintenance of the park.

At present, there is a shortage of greening personnel, and it is in winter, and the greening situation in the park is more severe, mainly in the following two aspects:

First, do a good job in the daily maintenance of park greening and facilities;

The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.