The most effective platform for online property complaints.

12345 it is useful to complain about the property. At present, the convenience service of 12345 is still very good. Generally, complaints will be received at 12345, resolved and replied. Property problems, complaints to 12345, will also come forward to actively communicate and solve. In addition, if the property is not good and there is no rectification, you can ask the local neighborhood Committee to communicate and solve it, and the neighborhood Committee can coordinate the relationship between the property and the owner. If the property is still not rectified, the owner can also complain to the Housing Authority. When the number of complaints increases, the Housing Authority will actively deal with it. You can also complain to the property management office of the local real estate administration. Urban management bureau, land resources or housing authority can consult the local urban management bureau for details. You know, the part of property management is mainly the ancillary facilities of the community, which refers to all kinds of * * * equipment, * * facilities and related venues, greening inside and outside the building, and road management.

Property complaint workflow:

For general information, citizens access the required services to the hotline center through hotline, fax or network, and the accepting personnel directly communicate with the citizens to solve problems according to the effective information stored in the center. For the information that needs to be further implemented, the hotline center will know the situation and, in combination with the actual situation, pass it to the relevant responsible units after being processed by the service center. After the completion within the specified time limit, it will be fed back to the hotline center through the hotline service network of the digital urban management call center system, and then the hotline center will pay a return visit to the citizens to ensure that the service is in place.

Property management fee collection process:

1. When the owner pays the property management fee, the toll collector must stamp the property management fee (receipt) and ask the cashier to fill out the "cash payment form" and send it to the bank. According to the "property management fee" (bookkeeping copy), fill in the "Collection List Summary" (in triplicate) regularly and submit it to the financial department for review, receipt and seal, and return the "Collection List Summary" (the first copy) to the toll collector for safekeeping.

2. After the finance department examines and signs, it sends the Collection List Summary (the second copy and the third copy) and the Property Management Fee (the bookkeeping copy) to the bookkeeper for examination, and the bookkeeper signs the Collection List Summary, and then returns the second copy to the finance department as the attachment of the cash payment slip. The "Collection List Summary" (the third copy) shall be kept by the bookkeeper. The bookkeeper shall register the "property management fee" (bookkeeping couplet) and bind the "property management fee (bookkeeping couplet) and" collection list summary table "into a book at the end of the month for safekeeping.

3, the bookkeeper at the end of each month to prepare the "property management fee collection monthly report" (in duplicate) submitted to the financial department. The main contents of the monthly report include: the cumulative number of unpaid last month; Amount payable this month (including: adjusting the amount payable this month); Actual turnover this month; Number of write-offs this month; Accumulated outstanding amount at the end of this month. After verification by the financial department, it is confirmed that the paid-in amount of property management fees reflected in this month's financial accounts and the paid-in amount of monthly statements are correct. After being signed by the financial department, one copy will be returned and kept by the bookkeeper for the record. 4, financial accounting according to the audited "property management fee collection report" for "receivable property management fees", "prepaid property management fees" and other subjects for accounting treatment. 5. Settle the property management fees receivable on a regular basis. For the bad debt losses that are determined to be irrecoverable for various reasons, according to the provisions of the Accounting Law, the bookkeeper shall make a list and conduct accounting treatment after the approval of the manager of the property company.

Legal basis:

People's Republic of China (PRC) Civil Procedure Law

Article 123 The people's court shall guarantee the right of prosecution enjoyed by the parties according to law. A lawsuit that conforms to Article 119 of this Law must be accepted. Those who meet the conditions for prosecution shall file a case within seven days and notify the parties concerned; If it does not meet the conditions for prosecution, it shall make a ruling within seven days and refuse to accept it; If the plaintiff refuses to accept the ruling, he can appeal.