Summary of General Manager's Personal Work

General manager's personal work summary 3 articles

The general manager is just a professional title within an organization. The power of the general manager depends on the terms of his employment contract and the scope of work. The types of summary are different, and the contents are focused. The main body of comprehensive summary includes two levels, namely achievements and experiences, existing problems and lessons. Whether you are looking for or preparing to write "General Manager's Personal Work Summary", I have collected relevant materials below for your reference!

General Manager's Personal Work Summary 1

At the end of this year and the beginning of this year, we took stock of the harvest of _ _ limited liability company in the past year with great pleasure. As the general manager and legal representative of the company, I am also seriously summing up my study and work in the past year. After my review, I summarized the following aspects and made a report to the organization and comrades.

First, study hard and constantly improve leadership and business skills.

Enterprise is the cell of society. Enterprises must constantly learn and master the Party's line, principles, laws and policies if they want to grow and develop in the fierce competition under the market economy. Try to make me know more about and master the economic policies of the party and the government and understand the market dynamics. Secondly, study hard the contract law, labor law, newly promulgated labor contract law and other laws and regulations related to enterprise management. The third is to learn business knowledge related to operation, especially enterprise management knowledge, such as financial management, labor management, supermarket management, modern logistics mode and so on.

Learning methods: First, learn from books, read the original works, and fully understand the spiritual essence. The second is to learn from professional experts, consult other leaders and comrades with the problems existing in the enterprise, and achieve the purpose of solving problems and improving business knowledge through discussion and exchange. The third is to take the initiative to participate in the centralized study organized by the unit and study and discuss together. Fourth, actively participate in training meetings organized by provinces, cities and counties. This year, in the county, our company participated in the training meeting three times, and provincial and municipal organizations went out to participate in the training meeting twice. After various forms of study, I have broadened my horizons, increased my knowledge, improved my level and enhanced my skills.

Second, fully implement the "market project of thousands of villages and towns".

The Ministry of Commerce of China implemented the "Market Project of Thousands of Villages and Towns", aiming at solving the problem of "unsafe, uneconomical and inconvenient" consumption of farmers, introducing modern circulation concept into rural areas and making contributions to the construction of new socialist countryside. As one of the implementing enterprises, our company takes this opportunity to develop itself, which can be said to be a golden opportunity. I have always attached great importance to this and put it at the top of all my work.

1. Request the leaders of _ _ Bureau to come forward to coordinate, contact the commercial departments of _ _ County, _ _ County and _ _ District, and strive for support, so as to ensure that our company can smoothly enter the development and transformation franchise stores in other counties and districts. The second is to organize elite soldiers, leading members to lead the team, group dicing, and go deep into the village group to carry out work. Third, in accordance with the regulations and requirements of provincial and municipal commercial authorities, they are willing to invest manpower and material resources, do solid and meticulous work, support the transformation of franchise stores, and guide the standardization of franchise stores. The fourth is to arrange special cars, patrol inspection and guidance, put forward reasonable opinions and suggestions, adhere to the cleanliness and beauty of the store, and advocate classified display of goods and orderly placement. Fifth, three training courses for franchise store managers and employees of direct-operated supermarkets were held to publicize policies, strengthen communication, and improve business level and law-abiding management awareness. This year, our company * * * has developed _ _ stores, of which _ _ stores passed the provincial and municipal acceptance in the first half of the year, and obtained state support funds of _ _ million yuan. According to the analysis, the number of households to be approved in the second half of the year will be more than that in the first half.

Especially on the issue of developing franchise stores in _ county, in the first half of the year, like most comrades, I felt that the mountain is high and the road is long, and I was afraid of difficulties. I entrust _ County Bureau of Commerce to arrange personnel to implement it on my behalf. In the second half of the year, I realized that this not only did not conform to the policy, but also caused losses to the reasonable income that our company deserved. After repeated analysis and research, I fought fiercely and finally decided to do it myself. I put forward this idea for discussion at the team meeting. At first, members also had concerns. After analysis and research, they finally agreed to do it themselves. This alone, we can earn more than 10 thousand yuan in the second half of the year.

Third, strengthen logistics distribution and provide thoughtful service.

Logistics distribution is the key link to implement the "market project of thousands of villages and towns". With the continuous expansion of our company's implementation area, the number of franchisees has been increasing, and direct supermarkets have been built and opened. The business volume of logistics distribution center is increasing rapidly, and measures must be taken to strengthen it. First, new cars were added, and _ _ drivers and business personnel were recruited, which directly strengthened the manpower and material resources. The second is to divide regions, formulate distribution routes in detail, implement telephone sales calls, and deliver goods according to the sales call plan to improve distribution efficiency. Third, strengthen financial management, accounting units are responsible for settlement, establish a strict management system, improve bill delivery procedures, realize computerized accounting, and complete purchase and sale settlement quickly and accurately. The fourth is to strengthen the management of distribution personnel and educate these comrades to continuously improve their service attitude. Whenever you receive a complaint call from a franchise store, you must find out the reason and take measures to rectify it. Fifth, we have a good understanding and clearly stipulate that all deliveries of our company should be at the lowest price in the local market, so as to achieve high quality and low price and benefit the broad masses. This is the most important of all measures.

Fourth, seek development and build a new rural direct selling supermarket.

Proceeding from the long-term development interests of enterprises, we must overcome the disadvantage of being controlled by people in the wholesale process of goods in logistics distribution centers, choose suitable business locations, build a number of direct-operated supermarkets, develop self-developed retail terminal enterprises, and establish a commercial operation network matching with logistics distribution centers to lay a good foundation for the development and growth of enterprises. This is the fundamental starting point for our company to invest in the construction of rural direct-operated supermarkets, and it is also the correct choice for rational use of state-supported funds. This idea has been fully affirmed by the leaders of provincial, municipal and county commercial departments.

Since February, our company has started to implement this plan. First, choose a popular village, which must be located in a prosperous neighborhood. Village supermarkets are relatively easy to do, while township supermarkets are more difficult. We overcame difficulties, took the initiative to fight for it, strengthened coordination and close relations, and still achieved this requirement. All the _ township supermarkets that have been opened and are under construction are in the busy blocks. Second, reduce the cost as much as possible. Through the renovation of renting houses, we can rent our own light-weight houses with light steel keel and colored tile structure in the open courtyard and idle non-cultivated land, effectively reducing the cost of opening a shop. The third is to build one, open one, and play the capital benefit as soon as possible. At present, the operating conditions of the directly operated supermarkets that have been opened are still a dream. The profits realized by our company this year mainly come from these rural direct supermarkets.

5. Democratic decision-making and giving play to collective wisdom.

There are seven people in the leadership team of our company, and there are many positions. It is very important for such a large team to work together, unite as one, make democratic decisions in everything, absorb opinions from all sides and give full play to collective wisdom in Qi Xin. As a monitor, I have a clear understanding of this. All matters related to project site selection, development investment, financial management, fund raising, commodity procurement, employee salary adjustment, important work arrangements, etc. Submitted to the leadership meeting for research and decision. For those things that are uncertain and uncertain at the moment, according to the questions raised by comrades, we will conduct repeated investigations and studies until we reach a unified understanding and make a final decision. When making decisions on major issues, please also invite the heads of various departments and business backbones to participate, listen to opinions extensively, and strive to make correct decisions.

At the same time, strengthen contact with provincial, municipal and county leaders, consciously ask for instructions and reports, listen to opinions, understand guidance, strive for support and get help. It is precisely because of democratic management, transparent decision-making, United leadership, coordinated departmental relations, enthusiastic employees and strong support from top to bottom that a good atmosphere for harmonious development within the company has been created.

Summary of General Manager's Personal Work II

Dear Chairman _ _,

Dear colleagues and friends,

Good afternoon everyone!

I am honored to give you a year-end summary report on behalf of the company.

17 10/7 17, the company organized an annual summary meeting, which made a comprehensive and systematic summary of the company's operation in _ _ _. In _ _ _, under the correct guidance of Mr. _ _, the chairman of the board, all colleagues of the company conscientiously implemented the spirit of the planning outline at the beginning of the year, and some sections successfully completed the annual objectives and tasks. In the whole year, the company's output value was nearly 65.438+0.2 billion yuan and its profit was more than 65.438+0.00 billion yuan.

In this annual meeting, each department made a work report and work plan, which was _ _ _ _ _ _ _ _ _.

In _ _ _ _, we managed with our heart and improved our strategy, and achieved remarkable results. Although there are various unfavorable factors, fortunately, through our efforts, our sales and profits have still achieved good results. Qi Xin, all my colleagues in the Engineering Center, worked hard and exceeded the annual business target, which made great contributions to the steady growth of the company's performance. Facing the adjustment and change of telecom market, the marketing center experienced external and internal structural adjustment, and finally achieved a strong rebound in performance through the labor competition in the fourth quarter. In _ _ _, the resident network division strengthened its management and adjusted its business strategy, which initially realized the business evolution from resident network to smart community, laying a good foundation for the company's rapid development in the future.

In, we standardized management and strictly controlled costs, and achieved fruitful results. Through the reform of the company's organizational structure, the responsibilities of various positions in the company have been sorted out and clarified, and the company's management system and work norms have been further improved. In charge of the leadership system, there are two functional management centers and three main business sections, with stable and innovative management structure and strong strength. Through the implementation of performance work, all departments can effectively define objectives, track processes and implement results. At the same time, we strengthened financial management, and fully guaranteed the normal operation of the company's capital flow by sorting out financial processes, introducing financial management software, strictly controlling costs, and doing a good job in withdrawing funds.

(Raise the volume) Here, I would like to extend my heartfelt thanks and high respect to colleagues on all fronts!

Dear colleagues, while affirming the achievements, we should also clearly see that the development speed of _ _ company is not fast enough, and its market ranking and share are not high enough compared with its peers. We need to inject new management concepts and development strategies to keep pace with the development of the times and make great strides in the development of the company. In _ _ _, we are facing more severe challenges. Chairman _ _ put forward the twelve-character policy of "strengthening quality, accelerating speed and promoting transformation" at the year-end work meeting, which pointed out the direction and put forward higher requirements for our 14 business management and business development.

First, strong quality, the ancients said that "the sage is in office, the almighty is in office", and the company is facing a critical period of market strategic transformation and rapid development. It is urgent to strengthen team building, strengthen talent structure and establish a strong talent team. First, strengthen ideological quality, unify consciousness, reach an agreement from the level of consciousness, form a joint force, and have a "global view." He who does not seek the overall situation does not seek a domain. Those who do not seek eternal life are short of a moment; According to the company's overall business direction and policy, we should unite as one, "seek the overall situation and stress the overall situation", and proceed from the interests of _ _ company to deeply understand and implement the _ _ company's 12-character business policy. The second is to ask everyone to enhance their professional quality and improve their professional ability and management level. Must master the company's business areas, products, services, business operation processes, management requirements and other aspects of professional knowledge, to become an expert. At the same time, the company requires all employees to strengthen their study, regard study as a kind of responsibility and pursuit, and combine study with practice in their work to improve their overall quality. The third is to enhance psychological quality, actively respond to various work challenges, and successfully complete work tasks. Everyone should have indomitable courage, perseverance, self-confidence and unity, and go all out for the same goal.

Second, adjusting the incentive mechanism, the company put forward higher requirements for us from the management ideas and management strategies. We must be goal-oriented, strengthen market development, and at the same time, the company will formulate an effective performance appraisal system, increase incentives, and build the company's development vitality. The company will establish a long-term incentive mechanism for the simultaneous growth of employee value and enterprise benefits to maximize the company's development and personal development.

Third, speed and speed management are one step ahead of others and seize the opportunity in market competition. If you want to do it, you must try your best and have the consciousness and belief to win by speed! The communication industry is changing with each passing day. Speed is undoubtedly an important strategy of _ _ company in 14! Can _ _ company achieve leap-forward growth in the future? It depends on whether we can do it quickly, resolutely and accurately, which will determine our future!

Fourth, promote transformation. First, the change of ideas. We must liberate ourselves from the traditional mode of thinking and keep up with the pace of information age and company development. The second is: the professionalization of core employees, the professionalization of middle and senior managers, and the technical upgrading and transformation of grassroots employees. Third, the adjustment and transformation of business structure, combined with the development of the company's new and old businesses, according to the company's business objectives and development direction, gradually improve the company's management and internal services. The resident network business should adjust its development ideas and business strategies to speed up its development. In the field of engineering, on the basis of ensuring the original demolition project, we should vigorously increase new business focusing on the construction of intelligent building communities. The marketing business sector should transform from store operation to chain operation, and gradually form the core competitiveness with the characteristics of _ _ company.

In view of the management policy of "strengthening quality, stimulating speed and promoting transformation" 12 put forward by Mr. Chen at the annual summary meeting of June 65438+/October 65438+July, all departments are requested to undertake the following tasks:

Human resources department: strong quality: talent planning, position analysis, adjustment and allocation, talent training and talent introduction; Incentive adjustment: Take "speed and transformation" as the guide, increase the incentive for the market development team and key positions, and build the core competitiveness of winning by speed.

Finance Department: Improve the budget management system, formulate standardized budget documents, and each budget has preparation instructions. Actively explore various advanced methods to reduce costs, with control means before, during and after, and put forward early warning to various departments according to the budget; Ensure the reasonable flow and balance of cash to meet the needs of the company's normal operation and development; Reasonable investment, so that capital preservation and appreciation. Follow the business department closely, lead the collection of accounts receivable, and improve the efficiency of cash use.

Engineering Center: Improve the project management system and continue to implement the project contract system. The project manager must be responsible for cost, quality, safety and progress. The objectives and incentives of the project department are completely linked to the actual quantities and contracted according to the working days; Promote the adjustment of business structure and explore the non-communication professional market.

Smart community: build a third-party communication service platform, establish a resident network operation manual, including the standards and processes of market expansion, investment construction and operation services, rapidly expand the market, quickly complete the construction, quickly put into operation, and form a user scale; According to the business model of smart community, we will establish integration models, standards and processes with upstream and downstream partners in the industrial chain, establish a smart community operation platform and enter trial operation to build the first brand of Shenzhen smart community.

Marketing center: improve the store operation service system, and insist on building a talent training and incentive mechanism with the store manager as the core; Promote business transformation, introduce online to offline, realize effective combination of online and offline, and expand sales scale; Establish a docking model with smart community marketing business, and integrate and expand marketing talent resources.

Dear colleagues and partners, the goal of _ _ company in _ _ year is to achieve revenue of 654.38 billion yuan and profit of 654.38 billion yuan. The year of _ _ is a major turning point in the development history of _ _ company. We are at the forefront of the information age with broad prospects and outstanding opportunities. Based on communication engineering construction business and telecom product marketing business, the company will transform into a smart community platform operator within three to five years. Providing customers with a safe, convenient and beautiful smart community lifestyle is the development mission of _ _ company. We strive to become the top five companies in China and become public companies in the future. We must firmly believe that under the correct guidance of Chairman _ _, all colleagues will continue to focus on the business policy of 65438+2004, carry forward the fine traditions of the past with one heart and one mind, forge ahead and forge ahead into the future, and unswervingly advance toward the established goals! (Raise the volume) _ _ will have our glory and the glory of _ _ company!

Finally, on the eve of the Spring Festival, I sincerely wish you all a happy New Year, happy family, smooth work, health and safety again! The year of the horse is about to succeed! Thank you!

Summary of General Manager's Personal Work 3

As the general manager of a property management company, I deeply feel that this job is not easy. In the community, there are many things and people, and there are many things to deal with every day. It is in this case that we can highlight the role of our general manager, and we need our general manager to lead our subordinates to complete the task, strive to do every step of the work and set a good example for them.

First, fully cooperate with the Group's real estate development, and the quality of community management has been continuously improved since this year. In order to cooperate with the Group's real estate development, the company adjusted its development strategy, adhered to the concepts of "brand first, scale later" and "focusing on improving the service quality of the properties developed by the Group", moderately slowed down the pace of external expansion, concentrated superior resources, and ensured the supply of quality real estate developed by the Group. To this end, the company has made a series of adjustments: First, the division of leadership has been strengthened, with the general manager directly responsible, and the deputy directors assisting the management and service of the Group's property development, and a weekly regular meeting system of the Group's property development has been specially established to shorten the cycle of finding and solving problems; Optimize the allocation of human resources and replace some heads of management offices; In terms of revenue and expenditure, the policy of "taking from the group property and using it for the group property" is implemented, and the overall profit requirement is not mentioned. At the same time, focus on the following aspects:

First, do a good job in system construction. Formulate "closed management standards", take the group's development of property communities as a pilot, and comprehensively promote closed management to all industry committees; Strengthen the safety assessment of each community, implement the safety precautions for easy-to-climb parts in the community, and take various anti-climbing measures; Implement the organizational structure of safety management, that is, management director-safety supervision-team leader, safety director-safety management department-vertical leadership of safety supervision. After evaluation, 34 safety supervisors were selected. After theoretical examination and field practice, 76 people were selected as team leaders from 1 14 security backbones. According to the change of jobs, the safety backbone of 18 people was reasonably adjusted and diverted, which laid a solid foundation for the safety management to a new level.

Second, adjust the focus of security training, emphasize the professionalism and discipline of security personnel, and standardize the handling of various incidents while on duty. Anomaly is a method to deal with the vehicle management of foreign personnel and various abnormal scenes. The annual safety training time reaches 126 hours.

Third, strengthen the concern for safe work and life. The salary of security guards was greatly adjusted, which solved the social insurance problem of security guards, with an average monthly increase of _ _ _ yuan; At the same time, more than 200,000 yuan was invested to improve the allocation of goods in the security dormitory; Open a canteen for company employees to solve the problem of eating for team members; Newspapers, Gemdale Periodicals, Gemdale Property Newspaper, Gemdale Security Garden and other newspapers are all equipped, which greatly enriches the amateur life of security guards.

Fourth, strict discipline and inspection and punishment. Resolutely implement the leave system to prevent going out without permission; Implement strict post-inspection and late roll call system; Intensify inspection and supervision, investigate and deal with 26 people who sleep on duty, leave their posts 13, and violate discipline 3 1 person; Increased punishment, 70 people were punished.

This year, the company comprehensively strengthened the service consciousness of "taking the owner as the center", and took the lead in proposing and implementing the "7x24" service model in Shenzhen, striving to meet the needs of business households to the greatest extent; Free on-site maintenance service was introduced, and the property developed by the Group was maintained on-site for 465,438+007 times throughout the year, which was well received by the owners and greatly improved the satisfaction with community service. The company organized 15 trainings on vocational skills and code of conduct with 28 items of information, and the training hours reached 56 hours. According to the survey of the property developed by the group company in the third quarter, the owner's satisfaction with our maintenance service reached 100%.

In terms of sales cooperation, we are going to set up __x branch and Shenzhen management department to overcome the difficulties of SARS and resource shortage in different places, and devote ourselves to the early intervention and sales cooperation of projects such as Shenzhen Cuidiwan, Beijing Greentown International Garden, Shanghai Green Xiao Chun and Chun 'an, so as to fully display the good image of Jindi property management and meet the needs of the Group's real estate sales cooperation.

This year, in view of the problems existing in __x Town, the company has transferred two engineers, two customer service supervisors, 15 maintenance personnel and two customer service personnel from Shenzhen headquarters to the management office to provide human resources support. At the same time, send customer service personnel to participate and set up an emergency maintenance team to work under the unified dispatch of the real estate customer service center, and fully participate in the real estate maintenance and rectification work, so that the community work management is on the right track. Seaview, actively cooperate with real estate companies to do business visits. The number of "yellow cards" has been reduced from 65,438+270,030 households in the peak period to 2 at present (the words are put inward on the balcony), which minimizes the negative impact on society, weakens and inhibits the adverse impact on the sales work of Cuidiwan, and effectively cooperates with the brand planning and sales work of real estate companies. For Cui Di Bay, in view of the coexistence of sales, occupancy, decoration and owner's life, the company goes all out to provide first-class sales site management, active communication with the owner before occupancy, standardized occupancy process, service-oriented decoration management, especially closed management and rapid response maintenance service in complex environment, so that the owner's life can be seen, touched and trusted by potential customers, and Cui Di Bay can be basically promoted in May.