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Summary and thinking on the annual work of operation 20021model essay

Summary and reflection on the annual work of operation: 202 1 model essay.

Time flies. Looking back on the past year, while we have made achievements, we have also found shortcomings and problems in our work. Let's sum up this year's work and let young people take fewer detours! Next, I will bring you a summary and reflection on the work of Operation 20021year, hoping to help you!

Operation 1I Annual Work Summary and Thinking _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

First, perform job responsibilities

The property management department is a newly established department, and relevant business and business norms are also being drawn up. At this stage, I mainly assist the department to do the preliminary basic management work, mainly including:

1. Collect relevant business data.

2. Establish a contract management information system and input contract data.

3. Assist the department to carry out parking space marketing work and draw up parking space marketing work plan. Among them, the contract management information system has been completely established and put into use. After a period of trial, it has shown a good effect of standardized and convenient contract management, so that expired contracts can be handled in time. The first and third items are also being carried out in an orderly manner.

Second, the learning situation

In order to make up for your lack of social work experience just out of school, and to quickly integrate into Henderson's characteristic enterprise management culture, on the one hand, I observed my colleagues' words and deeds, and humbly asked my colleagues for advice when I met something I didn't understand, on the other hand, I participated in the training and study of assistant property managers organized by Shenzhen Vocational Skills Training Center. After more than one month's business study, I obtained the training certificate of assistant property manager, which can be well applied to my business work.

Three. Business assumptions and recommendations

As property management is a relatively new topic in the industry, there is no mature business model for reference in the industry at this stage. I think _ Company should combine its own actual situation and start from the following aspects to build a characteristic business platform of Henderson Company:

1, develop housing agency business.

Housing intermediary business has broad market prospects. The company has its unique advantages in customer resources, information resources and property resources, but it also faces the pressure of fierce market competition, tight human resources and limited cost investment. Based on the comprehensive analysis of the advantages and disadvantages of the company, I personally think that there are two ways to carry out this business:

1) Management buildings with prosperous second-hand market and frequent lease replacement can be operated by listing, such as Baoan Square, Lotus Village and Haitian Garden. Among them, Bao 'an Plaza can build a business display platform in the business center (which can be used in conjunction with Zheng Song Ticket Center), and transfer some functions of the service center of the management office to the business center, which not only saves manpower, but also facilitates the collection of front-line business information, and can also supervise and guide relevant personnel to carry out business. Lotus Village and Haitian Garden can be piloted by listing in the management office and appointing personnel to work part-time, and relevant guidance cards and business introduction cards can be set up in the park.

2) If it is difficult for the management office to build a business platform, the property management department can establish a unified business platform, and the property management contacts of each management office can provide relevant business information to the business platform of the business department, and the property management department can cooperate with professional intermediary companies to promote business through the built business platform. For example, professional companies provide customer resources and business departments provide business information for simple business cooperation, which can avoid excessive cost investment of Henderson. Henderson's business income is also extremely limited, but it can increase the business income of the management office. For example, the vacant properties in Baoan Square are all revitalized, which can increase the income of management fees and central air conditioning fees.

2. Develop commercial property planning and operation business.

The rise of commercial real estate is the inevitable product of urban economic prosperity, such as commercial pedestrian streets, shopping malls, shopping centers, commercial squares, large clubs and so on. The main feature of this kind of commercial property management is that it not only attaches importance to the early planning and investment attraction of commercial projects, but also attaches great importance to the sustainable development and operation management of commercial value in the later period. The traditional property management mode is bound by daily management such as cleaning, greening, maintenance and public security, which is far from meeting the requirements of the pre-planning and post-operation management of such commercial properties. Even the property companies that have developed in China for more than 20 years, few property companies can win this kind of business. At present, the bottlenecks of property management companies to carry out this business are: lack of high-level operating talents, high cost of introducing high-end talents, relatively closed commercial property market and insufficient experience accumulation. But on the other hand, the market gap also means market opportunities. If the property management company provides project planning services for developers in the early stage of commercial property development, it can not only show its own strength, but also participate in the operation and management of the project in the later stage to win market opportunities.

3, the establishment of property materials (tools, parts and equipment) distribution center.

Property materials (tools, parts, equipment) are as small as a screw and as large as a machine. Can be divided into the following categories: fire facilities/supplies, cleaning supplies,/parking safety equipment, signs, work clothes/shoes and hats/gloves/masks, office supplies/culture and education, walkie-talkies/electrical appliances, decorative materials, doorbells, visual doorbells/burglar alarms, etc. Whether it is a newly established property management company or a property management company that consumes a lot of property supplies every day, it is self-evident that it takes a lot of manpower, material resources and precious time to prepare all these supplies at least in several professional markets. Therefore, if there is such a distribution center, it can distribute the above-mentioned supplies centrally according to the requirements of customers, and provide them with a series of services such as property supplies distribution, installation and use guidance, which will be very popular. Property companies with professional backgrounds have the following advantages in establishing property supplies distribution centers:

1) Brand and professional advantages of property management companies.

2) Understand the needs of customers.

3) Have certain customer resources, such as the business contacts established by the marketing department with developers and peers.

4) Besides supplies, it can also provide technical guidance, consultation and other supporting services.

Fourth, personal outlook.

Through more than three months' work practice, I have mastered certain business skills and can make good use of them in my work. In order to do my job more attentively and practically, I hope the company leaders can give me a chance to become a regular employee, and I can hold up a sky!

Summary and thinking on the work in the second year of operation. In a blink of an eye, _ _ waved goodbye to us. On the occasion of the new year, I look back on the road that the Department of Public Information has traveled in the past year, including failure, success, regret and satisfaction. During this year, the professional knowledge and ability of department personnel have been greatly improved. First of all, I have to thank the company for providing us with a good corporate culture and working conditions, and thank the chairman for his constant guidance and support. Over the past year, the Operation Department has mainly focused on the following aspects:

First, explore the market and establish branches.

1. In order to better understand the market, open up the market and increase the market share, this year we organized department personnel to conduct detailed research on the investment promotion market in seven provinces, such as _ _ _, grasped the local design market situation, and visited and met many colleagues. During this year, I contacted and visited _ _ customers, including _ _ customers who are willing to cooperate with single business and _ _ customers who are willing to cooperate with comprehensive business.

2. Establishment of branches:

(1) Branch _ _ Home Page.

(2) Branch _ _ home.

Second, the performance of the branch in completing the project.

The branch signed _ _ copies of contracts, with the total contract amount of _ _ million yuan, which has reached _ _ million yuan, and the actual management fee was _ _ million yuan.

Three. Self-operated projects of the Operation Department:

Self-operated projects of the Operation Department 1 unit, with a total contract amount of RMB _ _ _, have been received.

Summarize the management and business in this year's work as follows:

(A) adhere to standardized management

1. Establish and improve various rules and regulations, lay a foundation for orderly work, and clarify the responsibilities and objectives of departments and individuals, which has played a positive role in strengthening internal control and preventing risks.

2. Strengthen the supervision and inspection of business work, formulate detailed operating procedures, implement effective management measures, and prevent business risks.

3. The projects of each branch company shall be operated in strict accordance with the company's procedures, to ensure the quality and service, and to do a good job in departmental operation.

(2) Ensure the steady progress of business work and tap new business growth points.

1. All departments should improve their business knowledge and ability, standardize management and operation, and tap new business growth points.

2. Develop new channels, maintain old channels, give full play to the company's business advantages, constantly explore the customer market, and actively promote our business characteristics and advantages to customers.

3. Take the initiative to visit peers, developers and construction authorities in various prefecture-level cities to establish contacts, enhance brand influence and increase cooperation opportunities.

Generally speaking, there are still shortcomings and some problems to be solved urgently, mainly in the following aspects:

1, learning new things is not enough. I often do things by experience in my work, and I use my previous work routines to deal with problems, which shows that I am not bold enough in my work.

2. The technical strength of each branch is uneven, which leads to repeated drawing review and delays time. In the future, we should standardize management and strictly follow the company's technical requirements to improve efficiency.

3. At present, all branches have opinions on the settlement after the project payment is returned, hoping to control it within three to five working days.

Looking back on the past year, we have made great achievements and made great efforts in the complicated and arduous work. More importantly, the employees of the department have worked together to enrich their business knowledge in their work. Although we have been working hard, the results are not satisfactory, and we need to continue to work hard and struggle for _ _ _ years. Achievements only represent the past, and the work in _ _ has a long way to go. In the new year, we will continue to do our work well, so that the new year will have a new atmosphere and meet new challenges!

How time flies to summarize and reflect on the work in the past three years! It has been almost half a year since I came to the company in a blink of an eye. My job is commodity operation planning specialist. During my internship, I learned a lot and actively assisted other colleagues in the daily work. With the help of leaders and colleagues, I have been learning and improving my business ability. With a serious and responsible attitude towards the work, I have earnestly completed all the work undertaken, and my working ability has been improved, laying a foundation for better work in the future. The following is a summary of my personal work:

1, through the study and accumulation of daily work, I have a deeper understanding of website operation planning. When I first came into contact with this job, everything in the company was both new and challenging to me. During the work experience is not easy, at a loss in the early stage. Now I can finish every work step in an orderly way. Through continuous consultation and study, I gradually understand the framework and operation planning of the company's website, get familiar with the operating environment of the background system and various daily operation methods, and master the update of website pages and activities.

2. Statistics of sales data, timely understand the sales progress of the whole network and all channels, analyze the reasons for the increase or decrease of sales of various brands and stores, and specifically analyze the major brands and best-selling items.

3. Give the responsible channel a product plan with bright spots and sales promotion every week. According to the marketing rhythm of the whole network, we will conduct irregular marketing for brands that are the main force of channel sales and are not well-known, carry out targeted promotion with the corresponding commodity brands in the current season, change the page items as soon as possible, and use the website resources as much as possible to promote sales.

4. Observe the page design planning of competitors' websites and activities, foster strengths and avoid weaknesses, discover and improve their own defects and deficiencies in time, constantly learn good operation methods and ideas, develop themselves, transform themselves into higher-level operation planning talents, and become independent operators as soon as possible.

After half a year's own efforts and the help of my colleagues, I have a strong handling ability and am familiar with the operational procedures of various businesses, hoping to get the approval of the company as soon as possible; At the same time, I am more aware of my job orientation, and the company environment and jobs are suitable for my career planning direction. Seeing the rapid development of the company, I am deeply proud, and I am more eager to be a full-time employee here, realize my goals, create value for the company, and look forward to creating a better future with the company!

Summary and thinking of 4-year operation. I have been in the company for more than three months. Through the care of leaders, the help of colleagues and my own efforts, I have basically integrated into the big family of the company. At the same time, we have a preliminary understanding of the company's corporate culture, organizational structure and workflow. I deeply understand my post and responsibility, and now I apply for a full-time job.

When I first arrived at the company's main work place, I published the company's website in the form of soft articles, advertisements and pictures, and10 June one-day tour in Beijing+Shaoshan and 5438+010 June 5-day tour in Yangshuo, Guilin, mainly focusing on Tianya community and Yideng. Blog communities and classified advertising information in China.

On the other hand, it shoulders the maintenance of the internal network and office equipment of the tourism ticketing department. Facing the problems and faults in daily network operation, we can basically judge and solve them quickly to ensure the normal operation of the equipment.

First of all, in terms of business, through more than one month's internship and two months' professional knowledge training, I have obtained basic business skills and basic training, and have a relatively complete understanding and basic grasp of general business; After three months of online operation, I applied my business knowledge and language ability to practical operation and service, constantly found and solved problems in practice, and tried my best to provide professional services to customers, which won the praise of customers and made the work a pleasant thing.

Secondly, in getting along with colleagues, in addition to respecting leaders and teachers and helping each other in business, we can also share the joys and sorrows of work and life with colleagues and get along well with them. Everyone is like a big family, infecting each other with their own happiness. With a sincere and enthusiastic heart, face daily difficulties and laughter with "comrades-in-arms"

Besides, at work, I can feel that I am growing up with the company, constantly updating the system and launching activities, and I can also witness every step of the company's growth. I don't think this kind of experience is available to everyone. Colleagues, in the face of constant pressure, I can always face it with a positive attitude and always treat customers patiently and sincerely, because I believe that customers, like us, will make both ends of the bridge full of sunshine as long as they take good communication as a bridge.

Finally, of course, I also realize that I still have some problems in my work, such as being unfamiliar with some business knowledge, not skilled and decisive in dealing with customers, and lacking experience and methods in serving customers. In the next work, I will constantly improve myself, overcome the pressures and challenges I face, and strive to provide the best service for every customer and contribute to the development of the company.

Summary and reflection on the annual work of operation 5 __ (Operation 5 __), a meaningful year, quietly left in the busy and tense working atmosphere of colleagues in the whole bank. Looking back on this year's work, I am glad that I have not been idle and wasted my time; I am secretly glad that I have gained a lot and accumulated experience in my work. With the care, support and help of leaders and colleagues, I successfully completed my job responsibilities and tasks. Thank you again!

I have been a teller supervisor for more than three years. Through continuous study and summary, I have accumulated rich experience in my previous work. Whether it is complex counter business or changeable daily management of outlets, I can be handy and comprehensive. These advances are the result of the support and help of colleagues.

In terms of internal control, we have maintained zero errors this year. The error problem rate of Wutang Sub-branch is that the whole bank feels that it has achieved good results in error control. In my daily work, I strictly implement the rules, regulations and disciplines of the sub-branch, adhere to the daily work flow of the teller supervisor, meticulously complete various affairs, attach importance to the control of key points of risk business, and authorize a careful review of business. Supervise the timely handover between tellers, and no false handover is allowed. Monitor the cash on hand and better control it within the reserve rate of outlets. In terms of safety precautions, we also acted in strict accordance with the rules and regulations, and accepted many safety inspections by branches and provincial branches without any problems. Put an end to safety accidents.

While doing a good job in internal control management, make full use of the morning meeting and weekly meeting of outlets to convey the main points, requirements and tasks of branches to every colleague, actively market when handling business at the counter, play a leading role, make efforts to investigate and inspire everyone. Always urge the counter staff to do a good job in the marketing of basic products, and the coefficient of key products always ranks first in the branch, laying a solid foundation for the future development of the branch. Of course, I still have some shortcomings. When I was audited by the branch this year, some common sense problems were exposed. The reason is because of my momentary negligence. After self-reflection, I realized that these omissions were mistakes that should not be made as a teller supervisor. I make a profound review here, but I believe I will try my best to correct my mistakes in my future work, resolutely put an end to them and never let similar things happen again. Improve your work efficiency, strictly implement various rules and regulations, and achieve serious and rigorous work with high quality and efficiency.

In the past year, I have done some work and made some achievements, which is inseparable from the concern of bank leaders and the help of colleagues. I am very grateful to my colleagues for their leadership, concern, help and support. In the future work, I should not only strengthen my theoretical quality and professional skills, but also, as a front-line member, I need to study my business knowledge and practice my business skills, constantly learn and improve myself, and learn at work, so that I can do my job well.

In the future work, I will always be strict with myself, work actively and solidly with a pragmatic attitude, strive for further progress step by step, and contribute to the development of our bank.