Who can complain if the heating is not hot?

Who can complain if the heating is not hot? If the heating in public areas is not hot, you can find a property first. If the property is not hot, complain directly to the heating company. If your heater is not hot, call the person in charge of heating in this area to complain, and a professional will come to repair it. If the heat exchange station can't solve this problem, you can call their superior heating company to complain, and someone will urge it to be solved.

First, if you encounter the problem that the heating is not hot, how can you protect your legitimate rights and interests? You can choose the following methods:

1, contact the property or heating company and ask them to send someone to check the maintenance and debugging;

2. Call the service telephone number or complaint telephone number of the heating company to reflect related problems;

3. Call the regulatory authorities and competent authorities to make complaints;

4. Call 12345 or 123 19 to reflect the problem;

5. Pay attention to local mainstream media. At present, the mainstream media in major cities will release relevant information in various ways during the heating season, and then collect it and send it to the heating company to help the community owners supervise and solve it;

6. Bring a civil lawsuit, but it must be based on the collection of relevant evidence.

Second, found that the heating is not hot, the correct way at this time should be:

1. If it is found that the heating is not hot and the indoor temperature is not up to standard, you should call the heating company or the supervision telephone of the relevant government departments.

2. It is strong evidence that the staff of the heating company or the supervision department come to the door to measure the room temperature and issue measurement records.

3. If conditions permit, you can consider notarization or entrust a neutral professional appraisal institution to carry out temperature measurement, so that the evidence obtained is more powerful.

When the owners of the residential quarters pay the heating fee to the heating company, although the two parties have not signed a contract, in fact, the two parties have formed a de facto heating service contract relationship. At this time, the heating company has the obligation to provide heating services with good quality and quantity. If the owner cannot provide sufficient evidence to prove that the temperature is not up to standard, there is no need to refund the fee; However, if there is sufficient evidence to prove that the temperature is not up to standard because of the heating company, you can apply for a refund from the heating company according to the actual number of days when the temperature is not up to standard, that is, you can pay less or not.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 15 Consumers have the right to supervise commodities and services and protect consumers' rights and interests.

Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.

People's Republic of China (PRC) Civil Code

Article 654 A power user shall pay the electricity fee in time in accordance with the relevant provisions of the state and the agreement of the parties. If the electricity user fails to pay the electricity fee within the time limit, he shall pay the liquidated damages in accordance with the agreement. If the electricity user fails to pay the electricity fee and liquidated damages within a reasonable period after being urged, the power supplier may suspend power supply in accordance with the procedures prescribed by the state. If the power supplier stops power supply in accordance with the provisions of the preceding paragraph, it shall notify the power user in advance.

Article 656 Contracts for water supply, gas supply and heating refer to the relevant provisions of power supply contracts.