What is a work order system?

First, the meaning analysis work order system can also be called problem work order system, work order system and transaction tracking system. It is a network software system that manages, maintains and tracks a series of problems and requests according to the needs of different organizations, departments and external customers. A fully functional work order system can also be called a help desk system.

Second, the important function: rapid response

The work order is delivered to the target service desk immediately through the network, and the customer service staff can respond to the customer's request anytime and anywhere, and can also solve the problem immediately through the remote assistance of Yiwei.

Intelligent allocation

Work orders can not only be assigned manually, but also be intelligently assigned to the right person or group according to the channel source, service directory, preset workflow and free/busy status.

Inter-departmental/inter-enterprise collaboration

Work orders are connected in series with all departments of the enterprise. The customer service department solves the problem of customers' use, the R&D/ production department solves the problem of product defects, and the product/design department finds and meets new business needs. At the same time, the service forces of upstream and downstream partners will be integrated, and all employees will cooperate on the same platform to provide reliable services to customers.

Thirdly, the workflow easy-dimensional service desk-the deep application of the work order system. Create work order-dispatch work order-reply work order-service evaluation and more work order operations.

Fourthly, it is urgent to improve the quality of customer support service, the clarity and quality of customer after-sales service, reduce operating costs and reduce the workload of customer service personnel.

5. Typical industries: IT Internet, IDC service providers, e-commerce, group buying, online education, entertainment media, outsourcing enterprises, warehousing and logistics, property, public enterprises, etc.